Has anyone got the replacement disk yet for this where Day of the Doctor is in 50i instead of 23.976p?

I have just been enquiring about it and the BBC gave me a freepost address to send it to ect and they will send me out the replacement.

I was just wondering though if anyone has had this already and knows how the disk turned out?

Here is the original email reply I had from them:

What is this about? I've got the collectors edition but I haven't heard of this. Is there a significant benefit to the increased frame rate? I'd be a bit nervous sending off the disk before getting the replacement! Sorry if I sound a bit naive

Well there was issues with it on the original disks and the same issues on the 3D version as they slowed it down to 23.976fps specifically so the 3D would work as it doesn't on 1080i 50hz or 1080i 60hz or 1080p 25/50,29.9/59.9 fps I think it apparently works at 720p 50 or 60fps but that means you would loose resolution.
Anyway the 50th collectors edition box set one they only transferred the 2D version but it used the same master as the 3D version so it was still 23.976fps even though it was made at 25fps and of course shown on UK TV at 25fps within 1080i 50.
I think one of people's grips was with the sound which should sound right when sped back up to it's proper speed. Although it might not fix some of the picture issues which have some weird black areas on the left of the picture at some odd points and I don't mean the bit where they upscaled 9th Doctor's cameo from series one final!

So they are giving us the opportunity for the original version in 1080i 50 as a replacement so it will be how it was made and how it was on TV.

Part of the reason for starting this thread is to let people who don't know about this that they are offering it and asking if anyone has actually used the replacement program?
I will put an update on when I get the replacement disk to say how it has all worked out.

People on gb seem very happy with their replacement discs. Seems a no brainer to send off for replacement.

Don't forget this issue does not affect the DVD only the blu ray has the problem.

Yes as you wont get a PAL DVD in 24(23.976)fps they will of course be ether PAL res 25fps(50hz i), NTSC res 29.9fps (59.9hz i) or NTSC res 23.976fps that will display as 29.9fps with the DVD doing 2:3 pull-down.
The UK Day of the Doctor on DVD will be PAL 25fps(50hz i) only.

That's good to know so I'm guessing with it 4% faster the sound issues are now none existent? What about the video issues?

Thanks for the replies, I didn't notice any problems the first time around, but perhaps my setup isn't sophisticated enough to make the difference. As you say, it is a bit of a no-brainer to get a replacement since it's a free upgrade, I just worry it'll get lost in the post!

Does that mean the 3D version would have sound problems too? I haven't actually got round to watching mine yet.

The best is to send an email so they know you are returning then you are covered. My faulty daemons replacement disc came back within 11 days of posting off early December.

That's what I thought send an email to BBC shop so they know especially if you brought from there and are using the same email address you use with them normally!

Yes it does have the same issues, it's not the easiest thing to spot but if you listen carefully you can tell its a little slower, most likely it has been pitch corrected though so its not so bad. Strangely enough Hollywood have been doing the reverse for years with films by speeding them up from 24fps to 25 fps for the 50hz PAL market and only since BluRay has come out can the 50hz parts of the world get films at the right speed!

Does the formatting issue only affect the version from the Collectors Edition? I've got the standard Day of the Doctor blu-ray, but i've not checked it.

No the issue is on both versions, but the problem with Day of the Doctor 3D though is that to be 1920*1080 resolution and stay 3D it has to be 23.976fps as that is the only 3D mode using the full 1920*1080 resolution. They could have used other modes like side by side like the 3D tv broadcast version on the HD red button (which I still have on my skybox), but that means the horizontal resolution is halved. They could have done it in 720p 50 or 60 but again that is resolution loss.
The 50th collectors edition is only 2D though so they can offer a replacement in 25fps so at the right speed and still keep it in 1920*1080 resolution, its just presented as 1080i 50hz instead of 1080p 25fps.

Yo need to send the email to dvdsupport@bbc.com not bbc shop. They will ask a couple of questions and send you the freepost address to send the disc only to.

I emailed BBC shop and they sent the same information see the second post of this thread for their reply. I suppose I could also say to DVD support that BBC shop said to just send it.

I sent mine off and received a replacement in a few weeks. The new disc sounds much better. I found the sound a little 'tinny' (not a technical term!)in places on the original disc, but no such problems with the replacement.

That sounds good, what about the picture issues there are some points on the 3D 23.976fps version that have a black band that appears on the left hand side of the picture in some scenes like:
The end of the wall by coal hill school, when the time lords are talking about the moment in the forbidden arsenal, when the 3 Doctors are standing with queen Elizabeth 1st's guards around them and they are talking to Clara through the worm hole, at the end before the Doctor steps out of the TARDIS to join his other incarnations whist looking though the doors outwards.
There are one or two other times too I think but that is what I can remember off the top of my head.
It's odd as its like the black bars you get when upscaling an SD widescreen image to HD, but you only get the bar on the one side and the scenes in question were filmed in full HD!
There is only one scene that should have this effect and that is the 9th doctor's cameo where he says 'and for my next trick', which was originally SD as it came from the final of series 1.

Anyway my question is are they gone in the new version that they replaced for you?

I've never noticed these, and haven't had a chance to check yet, but I'll let you know when I have time to look.

Cool thanks if you still have the 3D version too then you will see the black bits I'm taking about. Also as I still have the side by side 3D version on my Sky box I checked this version out in 2D mode (looks funny but it allowed me to see things like this clearly) and on the shots where I saw the black bands on the left in normal 2D mode, on the right hand image there was similar banding on the right hand side of that image.
So my hunch is that they were trying to up the depth of the 3D effect in post, but didn't think how they were actually screwing the image up!

Thanks for the heads up on this. It's interesting to me because I've not noticed any problem with the audio, neither the speed up nor the "tinny" sound. I loaded up disc 2 last night just to check the audio again... and ended up watching it all the way through!

I still can't say I've noticed a problem.

I'm pretty fussy when it comes to my AV stuff, but nevertheless it could just be me not hearing the problem. I don't claim to have an audiophile's golden ear (and I'm over 50). However, as an example, I did notice the glitches in the pitch corrected audio for the DVDs of "Fellowship of the Ring" a few years ago.

Can anybody point to a particular time and sound in playback where the tinnyness is evident?

The other possibility is that the problem is only evident in downmixes of the audio. Maybe it's there only when listening in stereo or analogue surround sound. I have a Digital 5.1 surround sound system, capable of decoding fully all the audio formats typically found on Blu Rays, DVDs etc., so maybe that's why I've not noticed the tinnyness?

Any thoughts?

Just checked my copy and there are no black bars in any of the scenes you mention, so it's all good. I don't have the 3D version I'm afraid.

Lots of discussion here http://forum.blu-ray.com/showthread....nd#post8480641

That's good to know it annoys me every time I see it so I'm glad to know that they are gone from the 'correct' 2D version.