Just remembered why I buy Apple phones

d123 · 28-01-2015, 23:06

Quote:

Is it not the case you buy an iPhone because you want Apple to have a 40% markup on the product they have just sold you?

:

I buy an iPhone and know it's marked up to cover the after sales service only Apple offer. I know that should I have a problem with the phone I can walk into an Apple Store and walk out with a replacement phone in 20 minutes.

I see some of the price being used to pay for that level of service and don't mind it, especially as other top end phones are actually quite similar in price.

DevonBloke · 28-01-2015, 23:38

Quote:

Originally Posted by d123

I buy an iPhone and know it's marked up to cover the after sales service only Apple offer. I know that should I have a problem with the phone I can walk into an Apple Store and walk out with a replacement phone in 20 minutes.

I see some of the price being used to pay for that level of service and don't mind it, especially as other top end phones are actually quite similar in price.

I totally agree.
I have had cause to go to the Exeter Apple store twice now.
The last time with my iPhone 5 with non responsive touch screen.
A really young enthusiastic person with a big smile bent over backwards to attempt to rectify it but as you say, after maybe 15 - 20 minutes, they went to the end of the massive tech support desk, unlocked a drawer and pulled out a brand new 32GB iPhone 5.
I filled out the paperwork (£0.00) and I was on my way.

I simply can't think of any other tech area or product that I have ever bought where the same level of CS was or is provided.

Stiggles · 28-01-2015, 23:54

Quote:

Originally Posted by The Lord Lucan

Samsung sucks to have issues fixed/replaced. HTC/Google as mentioned above are not to bad. Nokia is ok but Apple does lead the way but of course that's mostly because they have the stores, online/telephone wise they can be a little long in the tooth sorting things out.

I dunno. Samsung were great with me when I had an S3. The back was broken when I got it and they sent one out and it arrived next day.

More recently, LG for me have been brilliant. My G3 had a crack over the IR booster on the top of the phone. They had a new one shipped to me next day and then had my old one collected a day after. They didn't take or hold any money from me, just shipped a new one out. Superb.

But getting back to tdensons point, I've been burnt from third party sellers on Amazon as well. So I always make sure the product is actually from Amazon before I buy.

The Lord Lucan · 29-01-2015, 03:27

I've got prime so I usually buy the Amazon fufilled items unless it's small things that even a dodgy seller couldn't screw up like stationary etc. Other half got stung once with fake beauty products so its best to stay away from 3rd party sellers... I'd have thought they would crack down on them.. But with 40% of their business going via them you can see why they are not too strict.

tdenson · 29-01-2015, 09:36

Quote:

Originally Posted by alanwarwic

Buy an iPhone from an Amazon/Ebay tin pot seller abroad and I bet you get the exact same treatment.

Not true. It is *exactly* the same as if you had bought it direct from Apple.

tdenson · 29-01-2015, 09:42

Quote:

Originally Posted by The Lord Lucan

I've got prime so I usually buy the Amazon fufilled items unless it's small things that even a dodgy seller couldn't screw up like stationary etc. Other half got stung once with fake beauty products so its best to stay away from 3rd party sellers... I'd have thought they would crack down on them.. But with 40% of their business going via them you can see why they are not too strict.

I've also got prime as I'm a fairly voracious customer (126 orders showing in the last 6 months) and I usually stick to prime items, but sometimes there just isn't a choice.

The Sack · 29-01-2015, 10:18

Quote:

Originally Posted by tdenson

Three months ago I bought a Wiko Dual Sim Android phone from Amazon. Love the phone, amazing value for money, bought it for use in Kenya where I travel frequently on business and use multiple SIM cards. *However* it broke two months and a couple of days after receiving it (completely dead, won't power on). Then the sorry saga began. I contacted Amazon who politely told me to contact the 3rd party seller (Amazon are amazing when it's an Amazon product but it gets a bit iffy with 3rd party seller products). I did that and after a week I got an email response from the seller telling me because it was over 2 months old (just) they couldn't deal with it but I had to contact the manufacturer. They gave me a link to a completely different Wiko company than the one that sells phones. I pointed this out in a reply and 10 days later had heard nothing. Meanwhile I Googled the real Wiko and sent them an email but it went into a black hole and have heard nothing. I therefore yesterday contacted Amazon and asked them to sort it out for me. They then chased the 3rd party on my behalf who replied to me today saying they had already told me the situation and given me a website address i.e. just repeated their earlier email and I am back to square one.
If there was a UK supplier of this phone I would immediately buy another one and write off the original, but there doesn't seem to be.
All I know is that if it were an iPhone I would have an instant replacement, no questions asked. Now *that's* why I don't begrudge them their huge profits (reference another thread

)

Should have bought a moto g

tdenson · 29-01-2015, 10:20

Quote:

Originally Posted by The Sack

Should have bought a moto g

Is that dual SIM ?

(a couple of minutes later)
So it is. Yes you are right, I should have bought a Moto G, and think I will do so and write off the wiko.

tdenson · 29-01-2015, 14:13

Just got this response from the manufacturer after the second attempt -

Good day *******,
We do not sell our devices in UK and therefore we do not have an ASS company doing the reparation over there.
You will need to contact Amazon and manage the collect of your device with them.
The situation is very sad and we regret we could not help you directly.
It is the responsibility of Amazon to manage the ASS with his customer since we have no agreement with Amazon to let them sell Wiko devices in UK.
Let me know what Amazon is telling you please,
David

planetf1 · 29-01-2015, 15:06

So who was the actual retailer? Was it based within the EU?

http://europa.eu/youreurope/citizens...s/index_en.htm

Did you pay by credit card? If so make a claim against them..

If you bought from outside the EU, and didn't pay by credit card, it may be more tricky.........

As an aside I had a faulty samsung tablet via john lewis. It was away for a month before the shop contacted me to let me know it was "lost". I have no idea if it was JL or samsung who lost it, but since the remedy was "choose a new one to the same price" I jumped at the offer (after over a year) and didn't want to risk them finding it whilst I was trying to extract more info/complain ..! lol

However it did concern me at the time.. perhaps due to loss..

tdenson · 29-01-2015, 15:08

Quote:

Originally Posted by planetf1

So who was the actual retailer? Was it based within the EU?

http://europa.eu/youreurope/citizens...s/index_en.htm

Did you pay by credit card? If so make a claim against them..

If you bought from outside the EU, and didn't pay by credit card, it may be more tricky.........

I think the retailer is French and yes I did pay by credit card (via Amazon). I have forwarded the email on to Amazon and I will wait and see what happens before I take it any further, Amazon usually come up trumps in my experience.

ihatemarmite · 29-01-2015, 16:12

imho the retailer is french as his english reads like someone with french as a 1st language eg 'reparation' is french for repair.

I have a Samsung under warranty that's playing up and am not getting good feedback from Samsung. The retailer was fulfilled by amazon but is a small seller whose shop front has gone. Phone isn't bad enough to replace but if you can afford an iPhone, I don't think you get better service than Apple provide.
They aren't that good on computers or iPads though - I use my local authorised reseller/repairer as have had countless iffy experiences with faults that the Geniuses haven't sorted out or even admitted. Sorted by the local Apple repair agent.

finbaar · 29-01-2015, 20:17

What are you people doing with your phones? In my house we have 10 phones in the past 4 years. The only one that broke was my ZTE Blade and I managed to get that replaced. Either you lot are extremely clumsy or extremely rough with you phones.

finbaar · 29-01-2015, 20:20

As for the basis of this story. The OP should definitely stick with Apple. They fit the IQ profile of an iPhone user.

bottleofbest · 29-01-2015, 20:25

Quote:

Originally Posted by tdenson

I could have entitled it "Just remembered why I buy brand name phones" but it just seemed rather relevant to that other thread

However, I did buy a Samsung laptop recently and got the complete run-around from Currys when I tried to get it repaired - so perhaps I *will* stick with the original title.

That's because you need knowhow insurance

tdenson · 29-01-2015, 20:28

Quote:

Originally Posted by finbaar

As for the basis of this story. The OP should definitely stick with Apple. They fit the IQ profile of an iPhone user.

As the OP and with a PhD in computer software, a First in Maths and 5 A's at A-Level, I resent that comment. You don't have to be thick to appreciate Apple products.

kidspud · 29-01-2015, 20:40

Quote:

Originally Posted by finbaar

As for the basis of this story. The OP should definitely stick with Apple. They fit the IQ profile of an iPhone user.

Tell us what you know about the IQ of an iPhone user?

jchamier · 29-01-2015, 20:56

Quote:

Originally Posted by tdenson

As the OP and with a PhD in computer software, a First in Maths and 5 A's at A-Level, I resent that comment. You don't have to be thick to appreciate Apple products.

IBM wouldn't be in partnership with Apple if that was true. IBM has a lot of PhD's on staff, and sells products to some very clever customers.

tdenson · 29-01-2015, 21:11

Quote:

Originally Posted by finbaar

As for the basis of this story. The OP should definitely stick with Apple. They fit the IQ profile of an iPhone user.

That comment tells me more about your IQ than that of Apple users

rosetech · 30-01-2015, 06:51

Quote:

Originally Posted by jchamier

IBM wouldn't be in partnership with Apple if that was true. IBM has a lot of PhD's on staff, and sells products to some very clever customers.

It also has lots of staff without PhDs and not so clever customers. The IBM partnership is to flog their software not about the intelligence of the market they are going after.

jchamier · 30-01-2015, 08:20

Quote:

Originally Posted by rosetech

It also has lots of staff without PhDs and not so clever customers. The IBM partnership is to flog their software not about the intelligence of the market they are going after.

services and consultancy as well.

alanwarwic · 30-01-2015, 09:44

Quote:

Originally Posted by tdenson

That comment tells me more about your IQ than that of Apple users

Well I was genuinely surprised you passed on that myth about companies by law having to ignore ethics and chase pure profit.

I thought you would have known better.

BKM · 30-01-2015, 10:41

Quote:

Originally Posted by DevonBloke

I totally agree.
I have had cause to go to the Exeter Apple store twice now.
The last time with my iPhone 5 with non responsive touch screen.
A really young enthusiastic person with a big smile bent over backwards to attempt to rectify it but as you say, after maybe 15 - 20 minutes, they went to the end of the massive tech support desk, unlocked a drawer and pulled out a brand new 32GB iPhone 5.
I filled out the paperwork (£0.00) and I was on my way.

I simply can't think of any other tech area or product that I have ever bought where the same level of CS was or is provided.

Were you still in the phones warranty period??? If it had expired I would be seriously impressed with the Apple Store!

I got a new (free) battery replacement after 18 months on my iPhone 5 from my nearest Apple Store - but that was part of an admitted possible fault/free replacement programme detailed on the Apple web-site.

kidspud · 30-01-2015, 10:48

Quote:

Originally Posted by alanwarwic

Well I was genuinely surprised you passed on that myth about companies by law having to ignore ethics and chase pure profit.

I thought you would have known better.

Why are you linking tax management with ethics?

You claimed to run a company, did you not make all tax claims available to you due to you ethics?

d123 · 30-01-2015, 11:04

Quote:

Originally Posted by BKM

Were you still in the phones warranty period??? If it had expired I would be seriously impressed with the Apple Store!

They replaced a 17 month old iPhone 5 for me late last year which had decided to become temperamental when plugging a charger in. No argument or persuasion needed, replacement cheerfully given.

28-01-2015, 23:06	#26
d123 Forum Member Join Date: Jul 2007 Posts: 3,987	Quote: Originally Posted by Faust Is it not the case you buy an iPhone because you want Apple to have a 40% markup on the product they have just sold you? : I buy an iPhone and know it's marked up to cover the after sales service only Apple offer. I know that should I have a problem with the phone I can walk into an Apple Store and walk out with a replacement phone in 20 minutes. I see some of the price being used to pay for that level of service and don't mind it, especially as other top end phones are actually quite similar in price.

29-01-2015, 10:18	#32
The Sack Forum Member Join Date: Jan 2003 Location: S6 1SW WTID UTO FTB Posts: 6,327	Quote: Originally Posted by tdenson Three months ago I bought a Wiko Dual Sim Android phone from Amazon. Love the phone, amazing value for money, bought it for use in Kenya where I travel frequently on business and use multiple SIM cards. However it broke two months and a couple of days after receiving it (completely dead, won't power on). Then the sorry saga began. I contacted Amazon who politely told me to contact the 3rd party seller (Amazon are amazing when it's an Amazon product but it gets a bit iffy with 3rd party seller products). I did that and after a week I got an email response from the seller telling me because it was over 2 months old (just) they couldn't deal with it but I had to contact the manufacturer. They gave me a link to a completely different Wiko company than the one that sells phones. I pointed this out in a reply and 10 days later had heard nothing. Meanwhile I Googled the real Wiko and sent them an email but it went into a black hole and have heard nothing. I therefore yesterday contacted Amazon and asked them to sort it out for me. They then chased the 3rd party on my behalf who replied to me today saying they had already told me the situation and given me a website address i.e. just repeated their earlier email and I am back to square one. If there was a UK supplier of this phone I would immediately buy another one and write off the original, but there doesn't seem to be. All I know is that if it were an iPhone I would have an instant replacement, no questions asked. Now that's why I don't begrudge them their huge profits (reference another thread) Should have bought a moto g

29-01-2015, 14:13	#34
tdenson Forum Member Join Date: Aug 2005 Posts: 4,212	It has come full circle Just got this response from the manufacturer after the second attempt - Good day *******, We do not sell our devices in UK and therefore we do not have an ASS company doing the reparation over there. You will need to contact Amazon and manage the collect of your device with them. The situation is very sad and we regret we could not help you directly. It is the responsibility of Amazon to manage the ASS with his customer since we have no agreement with Amazon to let them sell Wiko devices in UK. Let me know what Amazon is telling you please, David

28-01-2015, 23:38	#27
DevonBloke Forum Member Join Date: Apr 2011 Location: Totnes, Devon Posts: 6,693	Quote: Originally Posted by d123 I buy an iPhone and know it's marked up to cover the after sales service only Apple offer. I know that should I have a problem with the phone I can walk into an Apple Store and walk out with a replacement phone in 20 minutes. I see some of the price being used to pay for that level of service and don't mind it, especially as other top end phones are actually quite similar in price. I totally agree. I have had cause to go to the Exeter Apple store twice now. The last time with my iPhone 5 with non responsive touch screen. A really young enthusiastic person with a big smile bent over backwards to attempt to rectify it but as you say, after maybe 15 - 20 minutes, they went to the end of the massive tech support desk, unlocked a drawer and pulled out a brand new 32GB iPhone 5. I filled out the paperwork (£0.00) and I was on my way. I simply can't think of any other tech area or product that I have ever bought where the same level of CS was or is provided.

28-01-2015, 23:54	#28
Stiggles Forum Member Join Date: Jan 2011 Location: Dundee, Scotland Posts: 9,292	Quote: Originally Posted by The Lord Lucan Samsung sucks to have issues fixed/replaced. HTC/Google as mentioned above are not to bad. Nokia is ok but Apple does lead the way but of course that's mostly because they have the stores, online/telephone wise they can be a little long in the tooth sorting things out. I dunno. Samsung were great with me when I had an S3. The back was broken when I got it and they sent one out and it arrived next day. More recently, LG for me have been brilliant. My G3 had a crack over the IR booster on the top of the phone. They had a new one shipped to me next day and then had my old one collected a day after. They didn't take or hold any money from me, just shipped a new one out. Superb. But getting back to tdensons point, I've been burnt from third party sellers on Amazon as well. So I always make sure the product is actually from Amazon before I buy.

29-01-2015, 03:27	#29
The Lord Lucan Forum Member Join Date: Apr 2005 Location: Scotland Posts: 4,966	I've got prime so I usually buy the Amazon fufilled items unless it's small things that even a dodgy seller couldn't screw up like stationary etc. Other half got stung once with fake beauty products so its best to stay away from 3rd party sellers... I'd have thought they would crack down on them.. But with 40% of their business going via them you can see why they are not too strict.

29-01-2015, 09:36	#30
tdenson Forum Member Join Date: Aug 2005 Posts: 4,212	Quote: Originally Posted by alanwarwic Buy an iPhone from an Amazon/Ebay tin pot seller abroad and I bet you get the exact same treatment. Not true. It is exactly the same as if you had bought it direct from Apple.

29-01-2015, 09:42	#31
tdenson Forum Member Join Date: Aug 2005 Posts: 4,212	Quote: Originally Posted by The Lord Lucan I've got prime so I usually buy the Amazon fufilled items unless it's small things that even a dodgy seller couldn't screw up like stationary etc. Other half got stung once with fake beauty products so its best to stay away from 3rd party sellers... I'd have thought they would crack down on them.. But with 40% of their business going via them you can see why they are not too strict. I've also got prime as I'm a fairly voracious customer (126 orders showing in the last 6 months) and I usually stick to prime items, but sometimes there just isn't a choice.

29-01-2015, 10:20	#33
tdenson Forum Member Join Date: Aug 2005 Posts: 4,212	Quote: Originally Posted by The Sack Should have bought a moto g Is that dual SIM ? (a couple of minutes later) So it is. Yes you are right, I should have bought a Moto G, and think I will do so and write off the wiko.

29-01-2015, 15:06	#35
planetf1 Forum Member Join Date: Jun 2002 Location: Hampshire Posts: 521	So who was the actual retailer? Was it based within the EU? http://europa.eu/youreurope/citizens...s/index_en.htm Did you pay by credit card? If so make a claim against them.. If you bought from outside the EU, and didn't pay by credit card, it may be more tricky......... As an aside I had a faulty samsung tablet via john lewis. It was away for a month before the shop contacted me to let me know it was "lost". I have no idea if it was JL or samsung who lost it, but since the remedy was "choose a new one to the same price" I jumped at the offer (after over a year) and didn't want to risk them finding it whilst I was trying to extract more info/complain ..! lol However it did concern me at the time.. perhaps due to loss..

29-01-2015, 15:08	#36
tdenson Forum Member Join Date: Aug 2005 Posts: 4,212	Quote: Originally Posted by planetf1 So who was the actual retailer? Was it based within the EU? http://europa.eu/youreurope/citizens...s/index_en.htm Did you pay by credit card? If so make a claim against them.. If you bought from outside the EU, and didn't pay by credit card, it may be more tricky......... I think the retailer is French and yes I did pay by credit card (via Amazon). I have forwarded the email on to Amazon and I will wait and see what happens before I take it any further, Amazon usually come up trumps in my experience.

29-01-2015, 16:12	#37
ihatemarmite Forum Member Join Date: Jun 2006 Posts: 4,059	imho the retailer is french as his english reads like someone with french as a 1st language eg 'reparation' is french for repair. I have a Samsung under warranty that's playing up and am not getting good feedback from Samsung. The retailer was fulfilled by amazon but is a small seller whose shop front has gone. Phone isn't bad enough to replace but if you can afford an iPhone, I don't think you get better service than Apple provide. They aren't that good on computers or iPads though - I use my local authorised reseller/repairer as have had countless iffy experiences with faults that the Geniuses haven't sorted out or even admitted. Sorted by the local Apple repair agent.

29-01-2015, 20:17	#38
finbaar Forum Member Join Date: Nov 2009 Posts: 3,921	What are you people doing with your phones? In my house we have 10 phones in the past 4 years. The only one that broke was my ZTE Blade and I managed to get that replaced. Either you lot are extremely clumsy or extremely rough with you phones.

29-01-2015, 20:20	#39
finbaar Forum Member Join Date: Nov 2009 Posts: 3,921	As for the basis of this story. The OP should definitely stick with Apple. They fit the IQ profile of an iPhone user.

29-01-2015, 20:25	#40
bottleofbest Forum Member Join Date: Jul 2011 Location: west midlands Posts: 5,969	Quote: Originally Posted by tdenson I could have entitled it "Just remembered why I buy brand name phones" but it just seemed rather relevant to that other thread However, I did buy a Samsung laptop recently and got the complete run-around from Currys when I tried to get it repaired - so perhaps I will stick with the original title. That's because you need knowhow insurance

29-01-2015, 20:28	#41
tdenson Forum Member Join Date: Aug 2005 Posts: 4,212	Quote: Originally Posted by finbaar As for the basis of this story. The OP should definitely stick with Apple. They fit the IQ profile of an iPhone user. As the OP and with a PhD in computer software, a First in Maths and 5 A's at A-Level, I resent that comment. You don't have to be thick to appreciate Apple products.

29-01-2015, 20:40	#42
kidspud Forum Member Join Date: May 2010 Posts: 11,493	Quote: Originally Posted by finbaar As for the basis of this story. The OP should definitely stick with Apple. They fit the IQ profile of an iPhone user. Tell us what you know about the IQ of an iPhone user?

29-01-2015, 20:56	#43
jchamier Forum Member Join Date: Mar 2000 Location: This forum Posts: 3,389	Quote: Originally Posted by tdenson As the OP and with a PhD in computer software, a First in Maths and 5 A's at A-Level, I resent that comment. You don't have to be thick to appreciate Apple products. IBM wouldn't be in partnership with Apple if that was true. IBM has a lot of PhD's on staff, and sells products to some very clever customers.

29-01-2015, 21:11	#44
tdenson Forum Member Join Date: Aug 2005 Posts: 4,212	Quote: Originally Posted by finbaar As for the basis of this story. The OP should definitely stick with Apple. They fit the IQ profile of an iPhone user. That comment tells me more about your IQ than that of Apple users

30-01-2015, 06:51	#45
rosetech Forum Member Join Date: Oct 2008 Posts: 1,058	Quote: Originally Posted by jchamier IBM wouldn't be in partnership with Apple if that was true. IBM has a lot of PhD's on staff, and sells products to some very clever customers. It also has lots of staff without PhDs and not so clever customers. The IBM partnership is to flog their software not about the intelligence of the market they are going after.

30-01-2015, 08:20	#46
jchamier Forum Member Join Date: Mar 2000 Location: This forum Posts: 3,389	Quote: Originally Posted by rosetech It also has lots of staff without PhDs and not so clever customers. The IBM partnership is to flog their software not about the intelligence of the market they are going after. services and consultancy as well.

30-01-2015, 09:44	#47
alanwarwic Forum Member Join Date: Oct 2003 Location: the wild world web Posts: 28,132	Quote: Originally Posted by tdenson That comment tells me more about your IQ than that of Apple users Well I was genuinely surprised you passed on that myth about companies by law having to ignore ethics and chase pure profit. I thought you would have known better.

30-01-2015, 10:41	#48
BKM Forum Member Join Date: Jul 2007 Posts: 6,288	Quote: Originally Posted by DevonBloke I totally agree. I have had cause to go to the Exeter Apple store twice now. The last time with my iPhone 5 with non responsive touch screen. A really young enthusiastic person with a big smile bent over backwards to attempt to rectify it but as you say, after maybe 15 - 20 minutes, they went to the end of the massive tech support desk, unlocked a drawer and pulled out a brand new 32GB iPhone 5. I filled out the paperwork (£0.00) and I was on my way. I simply can't think of any other tech area or product that I have ever bought where the same level of CS was or is provided. Were you still in the phones warranty period??? If it had expired I would be seriously impressed with the Apple Store! I got a new (free) battery replacement after 18 months on my iPhone 5 from my nearest Apple Store - but that was part of an admitted possible fault/free replacement programme detailed on the Apple web-site.

DS Forums

Just remembered why I buy Apple phones

30-01-2015, 10:48	#49
kidspud Forum Member Join Date: May 2010 Posts: 11,493	Quote: Originally Posted by alanwarwic Well I was genuinely surprised you passed on that myth about companies by law having to ignore ethics and chase pure profit. I thought you would have known better. Why are you linking tax management with ethics? You claimed to run a company, did you not make all tax claims available to you due to you ethics?

30-01-2015, 11:04	#50
d123 Forum Member Join Date: Jul 2007 Posts: 3,987	Quote: Originally Posted by BKM Were you still in the phones warranty period??? If it had expired I would be seriously impressed with the Apple Store! They replaced a 17 month old iPhone 5 for me late last year which had decided to become temperamental when plugging a charger in. No argument or persuasion needed, replacement cheerfully given.