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Old 14-02-2015, 16:42
irhut
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Join Date: Aug 2003
Posts: 75

Hello all,

I was all set to move over to BT from Virgin but something is annoying me!

I want to have 2 boxes for recording on and am prepared to pay the extra £5 per month and the £99 for the extra box. However BT are insisting that an engineer needs to come and install the second box at a cost of £35 because it needs to be connected to my router.

They seem perfectly happy for me to connect my first box myself but insist on an engineer visit if I want two boxes. I really don't want a stranger laying a cable from my router to my bedroom when I am perfectly capable of making the connection myself and I don't want to waste £35.

Does anyone know why they insist on this? Is there anyway around it?

Thanks for any help

Ian
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Old 14-02-2015, 21:41
d'@ve
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Join Date: Oct 2003
Location: Darn Sarf
Posts: 28,724
Why tell us about it though?

https://community.bt.com/t5/YouView-...5/td-p/1447326

I'm sure the BT Youview forum will sort it out for you, if it can be sorted out. Good luck with that!
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Old 14-02-2015, 21:49
TeganRhan
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Join Date: Jun 2011
Posts: 2,781
Hello all,

I was all set to move over to BT from Virgin but something is annoying me!

I want to have 2 boxes for recording on and am prepared to pay the extra £5 per month and the £99 for the extra box. However BT are insisting that an engineer needs to come and install the second box at a cost of £35 because it needs to be connected to my router.

They seem perfectly happy for me to connect my first box myself but insist on an engineer visit if I want two boxes. I really don't want a stranger laying a cable from my router to my bedroom when I am perfectly capable of making the connection myself and I don't want to waste £35.

Does anyone know why they insist on this? Is there anyway around it?

Thanks for any help

Ian
Worried what they'll find tied to the bed ?
I kid. Just ask straight up what exact ally they intend to do, if it's something you can do then tell them to jog on.
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