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Are Three losing or gaining customers?


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Old 17-02-2015, 12:15
Soundbox
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Just wondering, what with users on the One plan leaving in droves are Three losing more customers than they are signing up?

The One plan was really popular but the users were treated quite badly I think with requests to call Three and bad and incorrect advice being given in stores. I know 5 people who were on the plan and none are still with Three.
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Old 17-02-2015, 12:26
corf
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Still havent contacted the majority of their one-plan customers
Still only network offering unlimited data
EE Sim only has gone up in price/down in data

I don't think too many will have left, the alternatives are pretty crappy.
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Old 17-02-2015, 12:26
jabbamk1
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Still gaining
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Old 17-02-2015, 12:35
Super Bandit
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I just joined. Best value for money network
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Old 17-02-2015, 12:37
eforce
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As long as heavy users can still bypass the tether block there is no reason to leave.
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Old 17-02-2015, 12:53
lamby
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As long as heavy users can still bypass the tether block there is no reason to leave.
Hows that possible?

I joined 3 on Saturday, from EE.
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Old 17-02-2015, 13:22
japaul
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Three will announce on the 26th.
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Old 17-02-2015, 14:02
Pencil
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Three is cheaper than Giffgaff.

giffgaff
(per minute/text)[/b]

Call cost: 10p
Texts - 6p
Internet - 20p for 20MB, then 20p per MB
Voicemail - 8p per call
4G included: No
Call Centre Support: No

£15 monthly plan
Name: Goodybags
Minutes: 500
Texts: Unlimited
Internet: 5GB

Three
(per minute/text)

Call cost: 3p
Texts - 2p
Internet - 1p per MB
Voicemail - 3p
4G included: Yes
Call Centre Support: Yes

£15 monthly plan
Name: All in One 15 Add-on
Minutes: 300
Texts: 3000
Internet: Unlimited
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Old 17-02-2015, 15:36
jimthelad72
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I just joined. Best value for money network
Just joined three for the same reason. It was the 321 tariff that caught my eye.
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Old 17-02-2015, 15:44
ScPD
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Just joined three for the same reason. It was the 321 tariff that caught my eye.
It's making me think twice too.. It's just too good to pass up..

Hurry up contract.. Run out!!!
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Old 17-02-2015, 15:48
jimthelad72
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It's making me think twice too.. It's just too good to pass up..

Hurry up contract.. Run out!!!
Go for it, I was on giffgaff but was not for me so got a three sim yesterday and number from giffgaff is coming over to three today.
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Old 17-02-2015, 15:51
lamby
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Only problem about 321 is no "Feel At Home".
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Old 17-02-2015, 15:56
ScPD
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Go for it, I was on giffgaff but was not for me so got a three sim yesterday and number from giffgaff is coming over to three today.
Just got to find a quality phone now & not one of those crap candy bar things.. Devastated retro phones don't work with 3
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Old 17-02-2015, 16:04
Everything Goes
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Three will announce on the 26th.
Felt confident that you would know the answer
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Old 17-02-2015, 16:26
The Lord Lucan
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Just got to find a quality phone now & not one of those crap candy bar things.. Devastated retro phones don't work with 3
Nokia N73. Candy bar with 2100 3G.. although it would defeat the purpose of going on data centric network with it's massively fast 384 kbps modem......
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Old 17-02-2015, 16:40
jimthelad72
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Only problem about 321 is no "Feel At Home".
Doesn't bother me as I don't go abroad so hence I'm happy on that tariff.
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Old 17-02-2015, 16:50
corf
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I thought feel at home works if you buy an addon on 321.
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Old 17-02-2015, 16:53
jimthelad72
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There's always Skype as long as you can get onto a WiFi network it won't cost you anything.
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Old 17-02-2015, 17:45
d123
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Only problem about 321 is no "Feel At Home".
I thought feel at home works if you buy an addon on 321.
You are right, Feel at Home works with add-ons on 3-2-1.


*If you're on Pay As You Go, all you need to do is convert your credit into an Add-on. You can then use the allowance in any Feel At Home destination.
http://www.three.co.uk/Discover/Phones/Feel_At_Home
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Old 17-02-2015, 17:57
jabbamk1
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If my memory serves me correctly.

Q1 2014: Lost ~50k
Q2 2014: Gained ~100k
Q3 2014: More than 100k added

I don't have a figure for Q4 and Q3 could literally be 101k or 99999k so I wouldn't read too much into it.

We'll find out from the financials on the 26th anyway but if I had to make a guess i'd say more than 350k active customers added for CY2014
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Old 17-02-2015, 18:31
jimthelad72
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That's good figures obviously 3 is starting to be one of the popular networks where people can see that they have something to offer for everyone.
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Old 17-02-2015, 18:59
jabbamk1
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That's good figures obviously 3 is starting to be one of the popular networks where people can see that they have something to offer for everyone.
It looks like numbers may be down YOY which isn't that good.

At the moment it looks like O2 may have gained more customers.
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Old 17-02-2015, 22:30
Graeme89
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Hows that possible?

I joined 3 on Saturday, from EE.
Get the correct app + a rooted phone and away you go bypass tether limit
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Old 17-02-2015, 23:00
david16
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If you are on PAYG and make numerous calls to 0800 numbers or alternative (by finding out via Say No To 0870), you won't have to eat into the extra 100 minutes on the PAYG All In One 15 sim compared with the contract £15 sim from June this year with 0800 numbers becoming free from then.

None of the mobile service providers will be able to make a big thing about 0800 numbers being exclusively free on contract sims from June as though it's one of the big advantanges of being on contract, because it will no longer be one of the big advantages for contract sims versus PAYG
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Old 17-02-2015, 23:03
Flowes
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Just joined three for the same reason. It was the 321 tariff that caught my eye.
Me too
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