For the past two weeks I have had nothing but problems with my BT HH5.

It keeps dropping the connection on my ipad and s5 phone. Never had any problems with these at all previously.

Even my sky box is having issues. I have a wired connection to thst and every day I have to set the Internet connection up on it.

Finally got round to calling BT today where some sap out in India told me he couldn't see a problem and basically got me to set up another SSID.

I explained to him that I was accessing wifi from the other side of a hollow wall.

I have an app on my phone that monitors how often an app restarts. There are some that restarted over 40 times in 20 minutes.

I am at my wits end.

Any advice?

Possibly related to this?

http://bt.custhelp.com/app/answers/d...elp/hub5update

You're definitely not the only one experiencing these drop outs.
My router has been dropping connections on a very regular basis,last week it was every 30 mins which is most frustrating when you are trying to play a game online and keep getting disconnected from the service.
Tonight it's dropped out 3 times that I have been aware of.
I first started noticing it around about the time when my router firmware got upgraded on Jan 15th.
Everything was fine before the 15th.
As Ambassador has pointed out BT themselves seem aware of the problem but as of yet haven't really done much to address it.

BT are rolling out a config update at the moment ..
Fingers crossed that will put paid to this drama.

The connection through the ethernet cable dropped twice yesterday. I'm starting to wonder if I have a faulty modem or if all Home Hub 5 ones are like this.

@BTCare tweeted me yesterday that they are aware of the problem and are working on a fix. I've had no end of connection drops the last week or so.

Glad I read this thread.
Thought it was just the wifi on the iPads at first but others in house on Ethernet have experienced the same thing.

Let's hope the fix isn't too long coming then.

Well thank you, at least I don't have to start my own thread on this topic!!

We were one of the first to get infinity in our area and I believe the then relatively new HH3. Since that time it has worked almost flawlessly until a couple of weeks ago that is.

We first noticed there was an issue with the wireless printer vanishing from the "network view" in Windows 8.1 running on my laptop. Resetting the hub was the only way to get it back. But it vanised again at least once per day, often more.

Since then we have discover what is happening is that ALL wireless devices on the network lose touch with everything else on the network aside from themselves and the Home Hub itself!

Wired devices can still see each other and the Home Hub but can not see ANY wirless devices.

The only fix is to reset the HH, then everything comes back for a while...

Clearly BT must have pushed some sort of update to have caused this sudden change in behaviour. My main question is how the hell did such a monumental cockup get through their quality control testing?

And on the subject of their totally useless customer/technical support service:

When one of them tells my wife that "you can't see shared folders on other computers" you have to wonder where they get these people from. Under the circumstances I don't think it was unreasonable of her to have told him that he was an idiot!!

PS. Out of curiosity, assuming they ever apply a fix..

Is there any way of blocking future updates and preventing them from breaking a working network ever again?

As far as I'm aware there is nothing we can do to stop BT pushing through firmware updates to the HH5 and what's even worse is that there is no provision to rollback to a previous working firmware if need be.

I should make it clear that my own issues are with a HH3. Now as far as I'm aware the software for that hasn't been updated since 2013.. But it's a rather big coincidence that my issues started at the same time as others after working perfectly for years...

I can only assume that this is some sort of configuration change that they have pushed through at the same time as the updates.

Unfortunately the event log doesn't go back far enough. Rather annoying too that even a factory reset isn't able to resolve the issue.

Thanks for the link Ambassador. Must say I haven't noticed any drops today so keep fingers crossed the problem is finally fixed !

Also, although it's a nuisance, glad it's not just me who had the problem. I feel a lot better now as I really wasn't looking forward to carrying on the very difficult conversation with "Michael" over in New Delhi.

Me too. I am near Sheffield. Was a pain all last week!

Tell me about it! I was close to hurling iPads and phones across the room!

My HH 5A must have received the patch late Friday/early Saturday, as I've had no problems with wifi all weekend. I do have to contact BT again to ask why they've charged me for calling the speaking clock but that's a separate issue!

I have Software version 4.7.5.1.83.8.204 (Type A) Last updated 12/02/15

And I am having drop outs and have since 12/02/2015 when it auto updated the SW

Gneiss - be aware that your problem with the HH3 is different - hundreds of people have suddenly started having problems with the WiFi losing speed on their HomeHub 3. It is most likely a hardware issue. I won't post a link to a very long thread on this specific issue, as when I clicked on the earlier link in this thread it just took me to the BT.com home page.

Instead, go directly to https://community.bt.com/ then navigate to "Broadband (3 items)" then "Other Broadband Queries" then you will see a 7-page (so far) thread entitled "HH3 - Infinity - Local WiFi Channel Fade". Read all about it!

After wasting hours of my life pointlessly talking to Kolkata, I got very shouty with them and finally got routed to customer services in the UK where they renewed my contract at a cheaper rate for the same package. This included a free HomeHub 5. So far, fingers crossed, I have had no further problems.

Had a call this afternoon from BT just when my BB had dropped out for about the tenth time in two weeks.
Was thinking what to do when they called, was asked how my BB was so I said it was not good.
He started telling me something was being updated, sorry, I'm not very technical so did not understand what it was all about.
He gave me a phone number to call if things don't improve in the next fer days.

My issue is slightly different as I'm not seeing the drop in speed described. The only issue I have is that all wireless divices on the network lose sight of each other and all wired devices also stop seing them but not each other. The wireless devices still see the hub and have a good internet connection. Resetting the hub fixes the problem for up to a day but never longer and often less...

We have now been promised a replacement hub which I assumed would be a HH5 but reading that thread I'm not so sure I certainly hope it's not another HH3 because it only has one high speed ethernet port and that aside I'm now pretty sure it would not fix the problem.

The notion that all these HH3s have simultaniously developed hardware issues would clearly be complete nonsense... It simply has to be some sort of configuration issue that the end user can do nothing about that has caused this problem.

Work around, direct from the horses mouth.

Q. I have problems connecting 5GHz and dual band devices wirelessly to the BT Home Hub 4 or Hub 5.

A. The BT Home Hub 4 and Hub 5 are dual band with two wireless frequencies for devices to connect to: 2.4GHz and 5GHz. On both Hubs, the default setting has the same network name (or SSID) for both the 2.4GHz and 5GHz bands. Connecting a typical 5GHz-capable device to this single SSID will automatically connect the device to both the 2.4 and 5Ghz frequency at the same time.

However, not all dual band devices behave the same way and some device software does not cope well with a single SSID for both frequencies.

As a result:

· the device may not connect wirelessly to the Hub

· it may not connect to 5GHz frequency even in the same room

· the wireless connection might be intermittent

· the wireless connection might be very slow

Devices where there are known to be problems include:

· Some Apple devices including iPhone 5 and Apple TV

· some Android smartphones

· Xbox

For some devices you can solve this problem by having different network names (SSIDs) for the 2.4GHz and the 5GHz bands. To set this up, follow these steps:

1. Open your web browser on a device connected to the Hub and go to bthomehub.home. This will open the Hub Manager

2. Click on Advanced Settings and enter your Hub admin password when prompted. Unless you've changed it, you'll find the default Hub password on the Hub settings card

3. Click on Continue to Advanced Settings

4. Click on Wireless

5. Click on 5GHz

6. Change 'Sync with 2.4 Ghz' to No

7. Change the 'Wireless SSID' to a new name (we recommend just adding '5GHz' to the end of the existing SSID name so you'll know which one is which)

8. Click Apply to save the changes

After a few minutes you should see two BT Home Hub SSIDs in the list of networks on your device. All of your devices will still automatically connect to the original SSID name, which will be the 2.4GHz.

If you have existing dual band devices you want to connect to 5GHz only, you'll need to connect them to the 5GHz SSID that you've renamed.

Note- Even though wireless speeds at 5GHz can be significantly faster than 2.4GHz, the range of a 5GHz connection is not as good. As a result, you may need your device closer to your Hub (than you'd need to when using the 2.4GHz SSID) to get the best performance possible.

JonUK

Ahh interesting thread. For about a month now we've had dropping wifi whereas previously was rock solid. I'll need to investigate my date of update.
not keen on the renaming ssid as surely then my phone won't switch back and forth to best. Ie if I'm downstairs it would pick 5 and if upstairs further away pick 2.4.

Edit: just looked at update date and was 24th Jan. This is hh4 and would tie in with when we started getting problems.

Any news from bt on firmware updates ?