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Mobile Phone Return? |
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#1 |
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Forum Member
Join Date: Apr 2010
Posts: 154
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Mobile Phone Return?
Hi,
I bought a phone from Carphone Warehouse on Saturday. I asked if I would get 4g and was told "yes" but I've since found out that I will only get 3g. The network provider is talkmobile. What are my rights? I presume I have to do something quickly? I signed a contract but obviously I would like to cancel that now. I've used some texts and a little bit of data - what will happen with that? Also, I will still need a new phone but CW/Talkmobile have got my PAC code - what can I do there? Any advice gratefully received!! |
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#2 |
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Forum Member
Join Date: Jul 2007
Posts: 3,985
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Quote:
Hi,
I bought a phone from Carphone Warehouse on Saturday. I asked if I would get 4g and was told "yes" but I've since found out that I will only get 3g. The network provider is talkmobile. What are my rights? I presume I have to do something quickly? I signed a contract but obviously I would like to cancel that now. I've used some texts and a little bit of data - what will happen with that? Also, I will still need a new phone but CW/Talkmobile have got my PAC code - what can I do there? Any advice gratefully received!! You'll have to speak to Talkmobile to either cancel the port or issue another PAC for you to use asap. http://s19.postimg.org/4nm0l4cib/image.jpg |
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#3 |
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Forum Member
Join Date: Apr 2010
Posts: 154
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Thanks. And will I have to pay for texts/data used? I've hardly used it to be honest.
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#4 |
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Forum Member
Join Date: Jul 2007
Posts: 3,985
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Quote:
Thanks. And will I have to pay for texts/data used? I've hardly used it to be honest.
http://selfhelp.carphonewarehouse.co...-000000000000} |
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#5 |
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Forum Member
Join Date: Apr 2010
Posts: 154
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Thank you for your advice. I'm going to take it back this evening. It's just so annoying that I was told it was 4g only to find that talkmobile don't do 4g. And now I've stopped my old contract, I'm left without a mobile!
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#6 |
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Forum Member
Join Date: Jul 2007
Posts: 3,985
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Quote:
Thank you for your advice. I'm going to take it back this evening. It's just so annoying that I was told it was 4g only to find that talkmobile don't do 4g. And now I've stopped my old contract, I'm left without a mobile!
It isn't quite as clear cut as just returning it, hopefully they are able to resolve the port issue without problems, you really should have made sure you were happy with the service before giving them the PAC. |
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#7 |
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Forum Member
Join Date: Apr 2010
Posts: 154
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They've texted me to say the PAC will go through on Tuesday. I realise now I should have waited but I didn't expect the 3g/4g issue to arise.
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#8 |
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Forum Member
Join Date: Jul 2007
Posts: 3,985
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Quote:
They've texted me to say the PAC will go through on Tuesday. I realise now I should have waited but I didn't expect the 3g/4g issue to arise.
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#9 |
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Forum Member
Join Date: Apr 2010
Posts: 154
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Just rang Talkmobile who said CW would provide a new PAC code when I take the phone back.
Does that sound right? (hope I'm not going to be passed back and forth!) (thanks btw d123) |
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#10 |
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Forum Member
Join Date: Mar 2005
Posts: 6,570
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CPW will probably sort it for you
I'd ask them to sort you another provider so that you can utilise the 4G capability of the phone. No point returning the phone if you like it. |
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#11 |
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Forum Member
Join Date: Apr 2010
Posts: 154
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Ah, I see. So I can say I want to cancel the contract but change to a different provider (EE for example)?
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#12 |
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Forum Member
Join Date: Mar 2005
Posts: 6,570
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Quote:
Ah, I see. So I can say I want to cancel the contract but change to a different provider (EE for example)?
Bat your baby blues at them and they are usually pretty helpful.....(well they are at our local one). |
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#13 |
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Forum Member
Join Date: Apr 2010
Posts: 154
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Grrr - really annoyed with Carphone Warehouse last night. "No one in the shop is capable of taking returns - all the managers have gone home".
It was only 6pm. Some staff training required I think! Now have to wait until Thursday before there's a manager in the shop in the evening. |
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#14 |
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Forum Member
Join Date: Mar 2005
Posts: 6,570
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Make the point when you finally get to see one.....
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#15 |
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Forum Member
Join Date: Apr 2010
Posts: 154
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thanks ... will do!
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#16 |
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Forum Member
Join Date: Apr 2010
Posts: 154
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Update
To be fair to CW, they sorted everything out for me last night. Cancelled the old contract and offered me a good 4g deal with EE. |
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#17 |
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Forum Member
Join Date: Mar 2005
Posts: 6,570
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I know it's dependent on store experience, but, the guys in our local store are pretty good with sorting out problems.
Glad you got fixed....
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