Samsung smart TV - signature services stopping?

Campcrusader · 01-03-2015, 15:30

Hi,

My Samsung Smart TV keeps telling me that Signature Services will no longer be available after April 1st, but the link to tell me what this actually means is dead. Does anyone know exactly what this means?

asm · 01-03-2015, 19:30

The link mentions Samsung Fitness and Kids apps are shutting down.

Campcrusader · 01-03-2015, 19:50

Quote:

Originally Posted by asm

The link mentions Samsung Fitness and Kids apps are shutting down.

Thanks! I can't get the link to work...

As long as the catch-up services and YouTube are staying, I'm happy...

Martin_Cleaver · 08-03-2015, 22:50

Quote:

Originally Posted by asm

The link mentions Samsung Fitness and Kids apps are shutting down.

But now I get the message on screen every time I switch on the TV. Is there any way to stop it telling me something I don't want to know anyway?

tealady · 09-03-2015, 12:45

Quote:

Originally Posted by Martin_Cleaver

But now I get the message on screen every time I switch on the TV. Is there any way to stop it telling me something I don't want to know anyway?

RTM
Or post exact model if you want someone here to help.

ray_01 · 09-03-2015, 13:21

Quote:

Originally Posted by tealady

RTM
Or post exact model if you want someone here to help.

I have a Samsung UE55F6400 and getting the same message when first switched on.

asm · 09-03-2015, 15:44

I get the message every time too. I assume they will stop after April 1st.

taz121 · 19-03-2015, 22:37

Getting daily message too.....its a joke is what it is

robpal · 21-03-2015, 20:42

I'm hoping that by uninstalling the apps for Kids stuff and Fitness stuff that it will kill the notification. I'm fed up with having to deal with it every time it pops up.

furtivecat · 29-03-2015, 12:41

I have got this a couple of times and when I try selecting more info it just disappears. I don't have any kids or fitness apps on mine though but as asm said I presume it will stop in a couple of days!

The Hemulen · 04-04-2015, 14:28

Well I don't know about you but it's still appearing after every switch on four days after what ever it it has apparently ended. FFS Samsung give it a break, I don't bloody care.

roddydogs · 04-04-2015, 14:48

Its a pain, a\long with "logged in as xxx xxxx" which I get as well.

steveOooo · 06-04-2015, 08:48

Guys - it ends April 1 2025 - just 10 years of pressing back / exit to go! A clear 'smart' feature I love - a daily barrage of pointless notifications!

Dear Samsung,

Please have a 'all notifications off' option for your 'smart' tvs. I certainly will look at Other manufacturers tvs next time I buy a new tv.
It's a TV not a windows PC.

See more - https://www.avforums.com/threads/dis...f7000.1821139/

Thanks,

Steve

steveOooo · 06-04-2015, 08:53

Quote:

Originally Posted by robpal

I'm hoping that by uninstalling the apps for Kids stuff and Fitness stuff that it will kill the notification. I'm fed up with having to deal with it every time it pops up.

Good point - ill delete all apps bar iplayer / YouTube and see if that fixes it

Seems to of worked - think I had a fitness app and the notification has dissapeared

EDIT - nope 4 mins latter the critter is back!

Hopefully Samsung will give the user the option to disable ALL notifications

steveOooo · 06-04-2015, 22:04

this is what Samsung support said about it:

"
Dear Mr. ###,

Thank you for your email. Your customer reference number is ###.

I am sorry to read that you have an issue with the TV notifications; It will be my pleasure to assist you today.

I tried to contact you today but unfortunately there was a connection issue.

In regards to your enquiry, I would like to confirm that we are always looking for ways to improve our service and that we will use your feedback and experience here to enhance the quality of our products services. All feedbacks are taken seriously, and I would like to stress here that we highly value all of our customer’s feedback and suggestions, onward and upward.

Please accept our apologies for any hassle this may have caused you.

If you require further assistance with any of your Samsung products, please do not hesitate to contact us and one of our team members will be happy to assist you.

Kind regards,

Hisham F

Customer Service Representative

[IMG]

Samsung Electronics (UK) Ltd

UK: 0330 726 7864

EIRE: 0818 717 100

W: www.samsung.com/uk/support

[IMG] Twitter [IMG] Facebook"

roddydogs · 07-04-2015, 06:53

A long reply that says Sweet FA.

steveOooo · 07-04-2015, 08:25

Quote:

Originally Posted by roddydogs

Its a pain, a\long with "logged in as xxx xxxx" which I get as well.

The logged in message is because your signed into some samsung thing - think you can log off in the smart settings (menu - smart features)

So at least that's one notification you can get rid off!

roddydogs · 07-04-2015, 09:22

Ta...................

steveOooo · 07-04-2015, 16:39

From a facbook message:

"Thank you Steve. We have forwarded this on to our technicians to look into, once we have a resolution, we will be back in contact. Apologies for any inconvenience caused and we appreciate your patience. In the meantime, please update your software. Menu > Support > Software Update > Update Now."

roddydogs · 08-04-2015, 06:51

?? No software update is available on mine.

roddydogs · 08-04-2015, 14:51

Not seen it today {2 switch ons ) fingers crossed

roddydogs · 10-04-2015, 07:04

its GONE...........................................................

roddydogs · 22-06-2015, 19:59

But its back now with "Movies & TV ending 1/7" anyone know how to stop this, ive Googled my A off but still cant find an answer.

koantemplation · 22-06-2015, 20:33

Quote:

Originally Posted by roddydogs

But its back now with "Movies & TV ending 1/7" anyone know how to stop this, ive Googled my A off but still cant find an answer.

Have you tried logging into the Samsung TV 'develop' account and seeing if that helps?

https://www.youtube.com/watch?v=00CrLLtp-SE

davor · 22-06-2015, 20:40

Try turning of push notifications while logged in as develop, and the next time you see the annoying notification, click "don't show this again" button. After that, log in with your normal username again. This should eliminate notifications from Samsung, but remember to not unplug the TV from the mains as it will reset it back to showing notifications.

As for the firmware, it won't always update automatically. For years I thought there were no new firmware for my TV model, until I learned that I have to download firmware from the Samsung site and install manually via usb.

01-03-2015, 15:30	#1
Campcrusader Forum Member Join Date: Apr 2005 Location: Central London Posts: 3,201	Samsung smart TV - signature services stopping? Hi, My Samsung Smart TV keeps telling me that Signature Services will no longer be available after April 1st, but the link to tell me what this actually means is dead. Does anyone know exactly what this means?

08-03-2015, 22:50	#4
Martin_Cleaver Forum Member Join Date: Mar 2015 Posts: 1	Switch it off? Quote: Originally Posted by asm The link mentions Samsung Fitness and Kids apps are shutting down. But now I get the message on screen every time I switch on the TV. Is there any way to stop it telling me something I don't want to know anyway?

01-03-2015, 19:30	#2
asm Forum Member Join Date: Dec 2003 Posts: 151	The link mentions Samsung Fitness and Kids apps are shutting down.

01-03-2015, 19:50	#3
Campcrusader Forum Member Join Date: Apr 2005 Location: Central London Posts: 3,201	Quote: Originally Posted by asm The link mentions Samsung Fitness and Kids apps are shutting down. Thanks! I can't get the link to work... As long as the catch-up services and YouTube are staying, I'm happy...

09-03-2015, 12:45	#5
tealady Forum Member Join Date: Apr 2005 Location: colchester Posts: 15,352	Quote: Originally Posted by Martin_Cleaver But now I get the message on screen every time I switch on the TV. Is there any way to stop it telling me something I don't want to know anyway? RTM Or post exact model if you want someone here to help.

09-03-2015, 13:21	#6
ray_01 Forum Member Join Date: Jun 2007 Posts: 411	Quote: Originally Posted by tealady RTM Or post exact model if you want someone here to help. I have a Samsung UE55F6400 and getting the same message when first switched on.

09-03-2015, 15:44	#7
asm Forum Member Join Date: Dec 2003 Posts: 151	I get the message every time too. I assume they will stop after April 1st.

19-03-2015, 22:37	#8
taz121 Forum Member Join Date: Nov 2006 Posts: 27	Getting daily message too.....its a joke is what it is

21-03-2015, 20:42	#9
robpal Forum Member Join Date: Sep 2008 Posts: 2	I'm hoping that by uninstalling the apps for Kids stuff and Fitness stuff that it will kill the notification. I'm fed up with having to deal with it every time it pops up.

29-03-2015, 12:41	#10
furtivecat Forum Member Join Date: Jun 2013 Location: South West Posts: 122	I have got this a couple of times and when I try selecting more info it just disappears. I don't have any kids or fitness apps on mine though but as asm said I presume it will stop in a couple of days!

04-04-2015, 14:28	#11
The Hemulen Forum Member Join Date: Feb 2014 Posts: 139	Well I don't know about you but it's still appearing after every switch on four days after what ever it it has apparently ended. FFS Samsung give it a break, I don't bloody care.

04-04-2015, 14:48	#12
roddydogs Forum Member Join Date: Apr 2007 Posts: 6,351	Its a pain, a\long with "logged in as xxx xxxx" which I get as well.

06-04-2015, 08:48	#13
steveOooo Forum Member Join Date: Jul 2004 Location: London Posts: 4,470	Guys - it ends April 1 2025 - just 10 years of pressing back / exit to go! A clear 'smart' feature I love - a daily barrage of pointless notifications! Dear Samsung, Please have a 'all notifications off' option for your 'smart' tvs. I certainly will look at Other manufacturers tvs next time I buy a new tv. It's a TV not a windows PC. See more - https://www.avforums.com/threads/dis...f7000.1821139/ Thanks, Steve

06-04-2015, 08:53	#14
steveOooo Forum Member Join Date: Jul 2004 Location: London Posts: 4,470	Quote: Originally Posted by robpal I'm hoping that by uninstalling the apps for Kids stuff and Fitness stuff that it will kill the notification. I'm fed up with having to deal with it every time it pops up. Good point - ill delete all apps bar iplayer / YouTube and see if that fixes it Seems to of worked - think I had a fitness app and the notification has dissapeared EDIT - nope 4 mins latter the critter is back! Hopefully Samsung will give the user the option to disable ALL notifications

06-04-2015, 22:04	#15
steveOooo Forum Member Join Date: Jul 2004 Location: London Posts: 4,470	this is what Samsung support said about it: " Dear Mr. ###, Thank you for your email. Your customer reference number is ###. I am sorry to read that you have an issue with the TV notifications; It will be my pleasure to assist you today. I tried to contact you today but unfortunately there was a connection issue. In regards to your enquiry, I would like to confirm that we are always looking for ways to improve our service and that we will use your feedback and experience here to enhance the quality of our products services. All feedbacks are taken seriously, and I would like to stress here that we highly value all of our customer’s feedback and suggestions, onward and upward. Please accept our apologies for any hassle this may have caused you. If you require further assistance with any of your Samsung products, please do not hesitate to contact us and one of our team members will be happy to assist you. Kind regards, Hisham F Customer Service Representative [IMG] Samsung Electronics (UK) Ltd UK: 0330 726 7864 EIRE: 0818 717 100 W: www.samsung.com/uk/support [IMG] Twitter [IMG] Facebook"

07-04-2015, 06:53	#16
roddydogs Forum Member Join Date: Apr 2007 Posts: 6,351	A long reply that says Sweet FA.

07-04-2015, 08:25	#17
steveOooo Forum Member Join Date: Jul 2004 Location: London Posts: 4,470	Quote: Originally Posted by roddydogs Its a pain, a\long with "logged in as xxx xxxx" which I get as well. The logged in message is because your signed into some samsung thing - think you can log off in the smart settings (menu - smart features) So at least that's one notification you can get rid off!

07-04-2015, 09:22	#18
roddydogs Forum Member Join Date: Apr 2007 Posts: 6,351	Ta...................

07-04-2015, 16:39	#19
steveOooo Forum Member Join Date: Jul 2004 Location: London Posts: 4,470	From a facbook message: "Thank you Steve. We have forwarded this on to our technicians to look into, once we have a resolution, we will be back in contact. Apologies for any inconvenience caused and we appreciate your patience. In the meantime, please update your software. Menu > Support > Software Update > Update Now."

08-04-2015, 06:51	#20
roddydogs Forum Member Join Date: Apr 2007 Posts: 6,351	?? No software update is available on mine.

08-04-2015, 14:51	#21
roddydogs Forum Member Join Date: Apr 2007 Posts: 6,351	Not seen it today {2 switch ons ) fingers crossed

10-04-2015, 07:04	#22
roddydogs Forum Member Join Date: Apr 2007 Posts: 6,351	its GONE...........................................................

DS Forums

Samsung smart TV - signature services stopping?

22-06-2015, 19:59	#23
roddydogs Forum Member Join Date: Apr 2007 Posts: 6,351	But its back now with "Movies & TV ending 1/7" anyone know how to stop this, ive Googled my A off but still cant find an answer.

22-06-2015, 20:33	#24
koantemplation Forum Member Join Date: Oct 2002 Location: Wolf359 Posts: 96,797	Quote: Originally Posted by roddydogs But its back now with "Movies & TV ending 1/7" anyone know how to stop this, ive Googled my A off but still cant find an answer. Have you tried logging into the Samsung TV 'develop' account and seeing if that helps? https://www.youtube.com/watch?v=00CrLLtp-SE

22-06-2015, 20:40	#25
davor Forum Member Join Date: Jan 2013 Location: Wiltshire Posts: 5,195	Try turning of push notifications while logged in as develop, and the next time you see the annoying notification, click "don't show this again" button. After that, log in with your normal username again. This should eliminate notifications from Samsung, but remember to not unplug the TV from the mains as it will reset it back to showing notifications. As for the firmware, it won't always update automatically. For years I thought there were no new firmware for my TV model, until I learned that I have to download firmware from the Samsung site and install manually via usb.