DS Forums

 
 

now mobile pac


Reply
Thread Tools Search this Thread
Old 02-03-2015, 11:35
duffman25
Forum Member
 
Join Date: Sep 2011
Posts: 488

what are my options for a week I have been trying to get my pac code from them and they refuse to give it saying they don't give pac codes out for a few weeks now I have not be enable to call or text they cant be bothered to sort it or give me my pac code.

I don't recommend them to any one they are a con
duffman25 is offline   Reply With Quote
Please sign in or register to remove this advertisement.
Old 02-03-2015, 11:38
rasseru16
Forum Member
 
Join Date: Oct 2009
Location: Suffolk, East Anglia
Posts: 665
what are my options for a week I have been trying to get my pac code from them and they refuse to give it saying they don't give pac codes out for a few weeks now I have not be enable to call or text they cant be bothered to sort it or give me my pac code.

I don't recommend them to any one they are a con
They are a pay as you go operator, they CANNOT refuse to give you your PAC code by law. Have you called them on: 0207 87 17 669, selecting option 1 straight away will put you through to the team.

Last edited by rasseru16 : 02-03-2015 at 11:40. Reason: Spelling error.
rasseru16 is offline   Reply With Quote
Old 02-03-2015, 11:42
duffman25
Forum Member
 
Join Date: Sep 2011
Posts: 488
I have tried all options and they refuse to does any one know a higher up contact details I can call as the call enter wont give it.

They are a pay as you go operator, they CANNOT refuse to give you your PAC code by law. Have you called them on: 0207 87 17 669, selecting option 1 straight away will put you through to the team.
duffman25 is offline   Reply With Quote
Old 02-03-2015, 11:43
rasseru16
Forum Member
 
Join Date: Oct 2009
Location: Suffolk, East Anglia
Posts: 665
Did they ask you for a reason why you want the PAC code?
rasseru16 is offline   Reply With Quote
Old 02-03-2015, 11:51
duffman25
Forum Member
 
Join Date: Sep 2011
Posts: 488
One person did and said I would get call back but no one did the rest just say they can't give PAC code out really annoying

Did they ask you for a reason why you want the PAC code?
duffman25 is offline   Reply With Quote
Old 02-03-2015, 12:02
d123
Forum Member
 
Join Date: Jul 2007
Posts: 3,986
The OFCOM advice is at http://ask.ofcom.org.uk/help/telephone/refuse_PAC

I had a problem getting a PAC from Lyca once, I emailed them demanding they supply it as per the regulations and cc'ed OFCOM who replied the following day saying they had asked Lyca to explain, I had the PAC from Lyca about 45 minutes later.
d123 is offline   Reply With Quote
Old 02-03-2015, 14:47
rasseru16
Forum Member
 
Join Date: Oct 2009
Location: Suffolk, East Anglia
Posts: 665
Agree with d123 threaten them with Ofcom they will have to give it then and if not send them an email
rasseru16 is offline   Reply With Quote
Old 02-03-2015, 17:42
artnada
Forum Member
 
Join Date: Nov 2000
Posts: 9,396
Surprised at this. I went with Now and only stayed for 2 weeks. I asked for a PAC code, they called me back 1hr later and gave it to me. Keep trying mate.
artnada is offline   Reply With Quote
Old 02-03-2015, 18:28
duffman25
Forum Member
 
Join Date: Sep 2011
Posts: 488
could be a lot of people are leaving and they don't like it, i phoned there head office and got the pac they where shocked with it said it was breaking the law not giving it.

Surprised at this. I went with Now and only stayed for 2 weeks. I asked for a PAC code, they called me back 1hr later and gave it to me. Keep trying mate.
duffman25 is offline   Reply With Quote
Old 02-03-2015, 23:13
rasseru16
Forum Member
 
Join Date: Oct 2009
Location: Suffolk, East Anglia
Posts: 665
could be a lot of people are leaving and they don't like it, i phoned there head office and got the pac they where shocked with it said it was breaking the law not giving it.
Out of curiosity, how did you call their head office?
rasseru16 is offline   Reply With Quote
Old 03-03-2015, 09:26
duffman25
Forum Member
 
Join Date: Sep 2011
Posts: 488
these are the owners http://www.nowtel.co.uk/contactus/contact.jsp

Out of curiosity, how did you call their head office?
duffman25 is offline   Reply With Quote
Old 03-03-2015, 11:01
rasseru16
Forum Member
 
Join Date: Oct 2009
Location: Suffolk, East Anglia
Posts: 665
rasseru16 is offline   Reply With Quote
 
Reply




 
Forum Jump


All times are GMT. The time now is 13:24.