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now mobile pac |
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02-03-2015, 11:35
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#1 |
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Forum Member
Join Date: Sep 2011
Posts: 489
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now mobile pac
what are my options for a week I have been trying to get my pac code from them and they refuse to give it saying they don't give pac codes out for a few weeks now I have not be enable to call or text they cant be bothered to sort it or give me my pac code.
I don't recommend them to any one they are a con |
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02-03-2015, 11:38
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#2 |
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Forum Member
Join Date: Oct 2009
Location: Suffolk, East Anglia
Posts: 666
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Quote:
what are my options for a week I have been trying to get my pac code from them and they refuse to give it saying they don't give pac codes out for a few weeks now I have not be enable to call or text they cant be bothered to sort it or give me my pac code.
I don't recommend them to any one they are a con Last edited by rasseru16 : 02-03-2015 at 11:40. Reason: Spelling error. |
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02-03-2015, 11:42
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#3 |
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Forum Member
Join Date: Sep 2011
Posts: 489
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I have tried all options and they refuse to does any one know a higher up contact details I can call as the call enter wont give it. Quote:
They are a pay as you go operator, they CANNOT refuse to give you your PAC code by law. Have you called them on: 0207 87 17 669, selecting option 1 straight away will put you through to the team.
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02-03-2015, 11:43
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#4 |
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Forum Member
Join Date: Oct 2009
Location: Suffolk, East Anglia
Posts: 666
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Did they ask you for a reason why you want the PAC code?
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02-03-2015, 11:51
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#5 |
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Forum Member
Join Date: Sep 2011
Posts: 489
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One person did and said I would get call back but no one did the rest just say they can't give PAC code out really annoying Quote:
Did they ask you for a reason why you want the PAC code?
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02-03-2015, 12:02
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#6 |
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Forum Member
Join Date: Jul 2007
Posts: 3,993
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The OFCOM advice is at http://ask.ofcom.org.uk/help/telephone/refuse_PAC
I had a problem getting a PAC from Lyca once, I emailed them demanding they supply it as per the regulations and cc'ed OFCOM who replied the following day saying they had asked Lyca to explain, I had the PAC from Lyca about 45 minutes later. |
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02-03-2015, 14:47
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#7 |
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Forum Member
Join Date: Oct 2009
Location: Suffolk, East Anglia
Posts: 666
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Agree with d123 threaten them with Ofcom they will have to give it then and if not send them an email
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02-03-2015, 17:42
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#8 |
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Forum Member
Join Date: Nov 2000
Posts: 9,397
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Surprised at this. I went with Now and only stayed for 2 weeks. I asked for a PAC code, they called me back 1hr later and gave it to me. Keep trying mate.
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02-03-2015, 18:28
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#9 |
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Forum Member
Join Date: Sep 2011
Posts: 489
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could be a lot of people are leaving and they don't like it, i phoned there head office and got the pac they where shocked with it said it was breaking the law not giving it. Quote:
Surprised at this. I went with Now and only stayed for 2 weeks. I asked for a PAC code, they called me back 1hr later and gave it to me. Keep trying mate.
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02-03-2015, 23:13
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#10 |
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Forum Member
Join Date: Oct 2009
Location: Suffolk, East Anglia
Posts: 666
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Quote:
could be a lot of people are leaving and they don't like it, i phoned there head office and got the pac they where shocked with it said it was breaking the law not giving it.
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03-03-2015, 09:26
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#11 |
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Forum Member
Join Date: Sep 2011
Posts: 489
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these are the owners http://www.nowtel.co.uk/contactus/contact.jsp Quote:
Out of curiosity, how did you call their head office?
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03-03-2015, 11:01
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#12 |
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Forum Member
Join Date: Oct 2009
Location: Suffolk, East Anglia
Posts: 666
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