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jchamier
06-03-2015
Originally Posted by jabbamk1:
“You don't see me or others making a thread everytime there is a service outage.”

Why not? The network forums themselves (EE and voda) have them.

Asking online if other people in your area are also experiencing problems is a useful troubleshooting technique.

You must work for a network with your attitude like that, it reminds me of those companies that fail in IT support as the assumption is one user problem is not a problem, when all problems small or large should be tracked.
Magic Cottage
06-03-2015
Originally Posted by jchamier:
“Why not? The network forums themselves (EE and voda) have them.

Asking online if other people in your area are also experiencing problems is a useful troubleshooting technique.

You must work for a network with your attitude like that, it reminds me of those companies that fail in IT support as the assumption is one user problem is not a problem, when all problems small or large should be tracked.”

Yes. I do apologise to other DS members who have only wanted to help as indicated. I just find comments like those above by jabbamk1 so ridiculous and unhelpful. That is exactly what I was trying to do. Troubleshoot and to decided whether my phone had gone on the blink.
jabbamk1
06-03-2015
Originally Posted by jchamier:
“Why not? The network forums themselves (EE and voda) have them.

Asking online if other people in your area are also experiencing problems is a useful troubleshooting technique.

You must work for a network with your attitude like that, it reminds me of those companies that fail in IT support as the assumption is one user problem is not a problem, when all problems small or large should be tracked.”

I'd understand if he actually was talking about a nationwide outage or a specific area outage.

But he doesn't mention the area. Says that that there is a power failure, says that his EE signal ALWAYS works, then says the one time it doesn't work today he feels let down.

It reminds me of this vodafone thread by yourself funnily enough - http://forums.digitalspy.co.uk/showt...light=vodafone
jchamier
06-03-2015
Originally Posted by jabbamk1:
“It reminds me of this vodafone thread by yourself funnily enough”

Yes I wondered if you'd bring that up :-/

You contribute tons of useful information, so why not just skip and ignore the threads you don't like? Unlike the network's own forums, threads here aren't usually summarily deleted.
Gigabit
06-03-2015
Let's all just calm down. This forum is starting to become a bad place again.
DevonBloke
06-03-2015
https://www.youtube.com/watch?v=YPIsTKpAoE4
de525ma
07-03-2015
Tweet EE with the first bit of your postcode, that might work. Their Twitter team is usually better for CS than the phone. Odd I know.
DevonBloke
07-03-2015
True..... very true......
Magic Cottage
07-03-2015
Yep. Tweeted as suggested. Confirmed a local mast is down.
jabbamk1
07-03-2015
great... mystery solved....

What was the point of this thread again....
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