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jchamier · 06-03-2015, 18:36

Quote:

You don't see me or others making a thread everytime there is a service outage.

Why not? The network forums themselves (EE and voda) have them.

Asking online if other people in your area are also experiencing problems is a useful troubleshooting technique.

You must work for a network with your attitude like that, it reminds me of those companies that fail in IT support as the assumption is one user problem is not a problem, when all problems small or large should be tracked.

Magic Cottage · 06-03-2015, 18:41

Quote:

Originally Posted by jchamier

Why not? The network forums themselves (EE and voda) have them.

Asking online if other people in your area are also experiencing problems is a useful troubleshooting technique.

You must work for a network with your attitude like that, it reminds me of those companies that fail in IT support as the assumption is one user problem is not a problem, when all problems small or large should be tracked.

Yes. I do apologise to other DS members who have only wanted to help as indicated. I just find comments like those above by jabbamk1 so ridiculous and unhelpful. That is exactly what I was trying to do. Troubleshoot and to decided whether my phone had gone on the blink.

jabbamk1 · 06-03-2015, 18:42

Quote:

Originally Posted by jchamier

Why not? The network forums themselves (EE and voda) have them.

Asking online if other people in your area are also experiencing problems is a useful troubleshooting technique.

You must work for a network with your attitude like that, it reminds me of those companies that fail in IT support as the assumption is one user problem is not a problem, when all problems small or large should be tracked.

I'd understand if he actually was talking about a nationwide outage or a specific area outage.

But he doesn't mention the area. Says that that there is a power failure, says that his EE signal ALWAYS works, then says the one time it doesn't work today he feels let down.

It reminds me of this vodafone thread by yourself funnily enough - http://forums.digitalspy.co.uk/showt...light=vodafone

jchamier · 06-03-2015, 18:52

Quote:

Originally Posted by jabbamk1

It reminds me of this vodafone thread by yourself funnily enough

Yes I wondered if you'd bring that up :-/

You contribute tons of useful information, so why not just skip and ignore the threads you don't like? Unlike the network's own forums, threads here aren't usually summarily deleted.

Gigabit · 06-03-2015, 19:06

Let's all just calm down. This forum is starting to become a bad place again.

DevonBloke · 06-03-2015, 19:10

https://www.youtube.com/watch?v=YPIsTKpAoE4

de525ma · 07-03-2015, 00:49

Tweet EE with the first bit of your postcode, that might work. Their Twitter team is usually better for CS than the phone. Odd I know.

DevonBloke · 07-03-2015, 00:55

True..... very true......

Magic Cottage · 07-03-2015, 13:46

Yep. Tweeted as suggested. Confirmed a local mast is down.

jabbamk1 · 07-03-2015, 13:57

great... mystery solved....

What was the point of this thread again....

06-03-2015, 18:36	#26
jchamier Forum Member Join Date: Mar 2000 Location: This forum Posts: 3,392	Quote: Originally Posted by jabbamk1 You don't see me or others making a thread everytime there is a service outage. Why not? The network forums themselves (EE and voda) have them. Asking online if other people in your area are also experiencing problems is a useful troubleshooting technique. You must work for a network with your attitude like that, it reminds me of those companies that fail in IT support as the assumption is one user problem is not a problem, when all problems small or large should be tracked.

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06-03-2015, 18:41	#27
Magic Cottage Guest Join Date: Nov 2004 Posts: 2,663	Quote: Originally Posted by jchamier Why not? The network forums themselves (EE and voda) have them. Asking online if other people in your area are also experiencing problems is a useful troubleshooting technique. You must work for a network with your attitude like that, it reminds me of those companies that fail in IT support as the assumption is one user problem is not a problem, when all problems small or large should be tracked. Yes. I do apologise to other DS members who have only wanted to help as indicated. I just find comments like those above by jabbamk1 so ridiculous and unhelpful. That is exactly what I was trying to do. Troubleshoot and to decided whether my phone had gone on the blink.

06-03-2015, 18:42	#28
jabbamk1 Forum Member Join Date: Jan 2012 Location: London, UK Posts: 8,759	Quote: Originally Posted by jchamier Why not? The network forums themselves (EE and voda) have them. Asking online if other people in your area are also experiencing problems is a useful troubleshooting technique. You must work for a network with your attitude like that, it reminds me of those companies that fail in IT support as the assumption is one user problem is not a problem, when all problems small or large should be tracked. I'd understand if he actually was talking about a nationwide outage or a specific area outage. But he doesn't mention the area. Says that that there is a power failure, says that his EE signal ALWAYS works, then says the one time it doesn't work today he feels let down. It reminds me of this vodafone thread by yourself funnily enough - http://forums.digitalspy.co.uk/showt...light=vodafone

06-03-2015, 18:52	#29
jchamier Forum Member Join Date: Mar 2000 Location: This forum Posts: 3,392	Quote: Originally Posted by jabbamk1 It reminds me of this vodafone thread by yourself funnily enough Yes I wondered if you'd bring that up :-/ You contribute tons of useful information, so why not just skip and ignore the threads you don't like? Unlike the network's own forums, threads here aren't usually summarily deleted.

06-03-2015, 19:06	#30
Gigabit Forum Member Join Date: Aug 2014 Location: United Kingdom Posts: 2,887	Let's all just calm down. This forum is starting to become a bad place again.

06-03-2015, 19:10	#31
DevonBloke Forum Member Join Date: Apr 2011 Location: Totnes, Devon Posts: 6,694	https://www.youtube.com/watch?v=YPIsTKpAoE4

07-03-2015, 00:49	#32
de525ma Forum Member Join Date: Jan 2014 Location: Portsmouth Posts: 787	Tweet EE with the first bit of your postcode, that might work. Their Twitter team is usually better for CS than the phone. Odd I know.

07-03-2015, 00:55	#33
DevonBloke Forum Member Join Date: Apr 2011 Location: Totnes, Devon Posts: 6,694	True..... very true......

07-03-2015, 13:46	#34
Magic Cottage Guest Join Date: Nov 2004 Posts: 2,663	Yep. Tweeted as suggested. Confirmed a local mast is down.

07-03-2015, 13:57	#35
jabbamk1 Forum Member Join Date: Jan 2012 Location: London, UK Posts: 8,759	great... mystery solved.... What was the point of this thread again....

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