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Text from Three "you've nearly reached your credit limit"? On 12 month one plan??


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Old 09-03-2015, 18:44
Lidtop2013
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So my misses who's on a 12 month sim only one plan got the above in a text earlier, so being confused I rang them to ask what it's about, and after a 10minute chat I'm still none the wiser really lol.

He said something about there's a £50 credit limit on the account when you sign up to the contract, this is for chargeable calls etc he said. But then I said that whenever we do calls or texts which is NOT included in the allowance we always get charged on the next bill?

So we went onto her my three app to check bills/recent spend etc and according to that it says £30 something!? But thing is when we check her previous bills she's only ever £3/4 over on her contract amount. For example her last bill was a week ago which was the correct amount, so in a week she's spent £30 on chargeable calls!? She said she did make a few to insurance companies etc but only a few mins so it wouldn't be £30.

Nothing makes sense? Did anyone on here on a Three contract know you had a £50 credit limit? I didn't and I've been with Three for 5 years lol
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Old 09-03-2015, 18:47
jabbamk1
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credit limit is different for everyone.

It's there to stop you running up a bill you can't pay.

Find out what the charges are for, if they're correct then pay the bill. If they're incorrect then dispute them.
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Old 09-03-2015, 19:07
davethorp
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My credit limit when I first signed up with them once was equal to my monthly tariff which meant I couldn't do anything out of allowance without triggering that message. Their social media team on twitter amended it to something more sensible
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Old 09-03-2015, 19:09
swb1964
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Were some of the insurance company numbers called 0845 or 0870?

They probably aren't included in the One Plan- in fact I think most mobile companies stopped including them years ago.....
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Old 09-03-2015, 19:55
Lidtop2013
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It's there to stop you running up a bill you can't pay.
Ahh why didn't they just say that on the phone, I'd have got it straight away.

So basically because she's somehow spent £30 outside her allowance, it's over half of her £50 limit, hence the message, got it now! Lol

Thanks
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Old 09-03-2015, 19:56
Lidtop2013
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My credit limit when I first signed up with them once was equal to my monthly tariff which meant I couldn't do anything out of allowance without triggering that message. Their social media team on twitter amended it to something more sensible
That would have annoyed the heck out of me!
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Old 09-03-2015, 20:07
DevonBloke
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Ahh why didn't they just say that on the phone, I'd have got it straight away.

So basically because she's somehow spent £30 outside her allowance, it's over half of her £50 limit, hence the message, got it now! Lol

Thanks
Yeah, it's to protect them as much as you really.
Most land line ISPs do this now for calls outside your plan I think.
Stops you running up a 50 grand bill and then going on Watchdog and unleashing Ann Robinson on them.
Hahahahahaha
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Old 09-03-2015, 21:24
davethorp
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That would have annoyed the heck out of me!
Yeah it was pretty annoying. Like I said it didn't take much effort to get them to set it to a more sensible level which for me was £5 over my monthly subscription. I rarely use anything out of allowance though so £5 was plenty to cushion me if I did!
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Old 10-03-2015, 01:42
rottweiler
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Isn't the one plan unlimited everything.....?
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Old 10-03-2015, 01:51
d123
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Isn't the one plan unlimited everything.....?
No, it isnt.
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Old 10-03-2015, 08:07
joeluken
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Isn't the one plan unlimited everything.....?

No.

Non geographic UK numbers such as 0800, 0845, 0844 etc and premium rate numbers or texts are not included in the allowance. That said there are apps (weq4u) or free services (0800 Buster) that cover most of the non geo numbers within allowance so I'd set an account cap and use those rather than risking unintentional spend.
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Old 10-03-2015, 12:10
de525ma
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For example her last bill was a week ago which was the correct amount, so in a week she's spent £30 on chargeable calls!? She said she did make a few to insurance companies etc but only a few mins so it wouldn't be £30.

Nothing makes sense? Did anyone on here on a Three contract know you had a £50 credit limit? I didn't and I've been with Three for 5 years lol
Even at 20p per minute (which iirc is the 3 cost for calling 0845/0870), that's still 2.5 hours of calls to rack up £30...
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Old 10-03-2015, 14:29
rottweiler
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you can always find a landline number for 0845 calls at www.saynoto0870.com
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Old 10-03-2015, 14:58
d123
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you can sometimes find a landline number for 0845 calls at www.saynoto0870.com
Some 084x numbers don't have optional numbers, unfortunately.
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Old 10-03-2015, 15:55
cooler
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I was on the One Plan for 12 months.

Last week, I received my final bill from Three by post. It says nothing to pay - you are in credit then says £14.29 credit. It says to call us to arrange a refund. Can the credit just be transferred to another Three account?
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