Cancelled vodafone contract last week but got a huge bill today!

Trickster999 · 11-03-2015, 21:57

I rang them on March 4th as my contract was ending - she gave me a PAC number and told me that as I pay in adavnce I would get no more bills from them - so I use went on a new contract with O2. Ive got a huge bill for £75! hey are not open now but any idea wtf is going on?

moox · 11-03-2015, 21:59

I believe you have to give 30 days notice, so even if your contract ended on the 4th you've still got to pay for an additional month's service.

When did you think your contract ended? Did you get the date right?

miss_astrid · 11-03-2015, 22:06

Do you have an online account with them where you can check your bills? Something may be of use there.

DevonBloke · 11-03-2015, 22:10

If your idea of huge is 75 quid you are living in the wrong century.
I filled up my ageing (2002), knackered Peugeot 406 Diesel today and it cost 78 quid!

Trickster999 · 11-03-2015, 22:13

Quote:

Originally Posted by miss_astrid

Do you have an online account with them where you can check your bills? Something may be of use there.

Because my acct is now closed, I can't log in on their website

Trickster999 · 11-03-2015, 22:15

Quote:

Originally Posted by DevonBloke

If your idea of huge is 75 quid you are living in the wrong century.
I filled up my ageing (2002), knackered Peugeot 406 Diesel today and it cost 78 quid!

You are missing the point.....I was told I wouldnt get another bill after they gave me my pac code!

jabbamk1 · 11-03-2015, 22:16

Quote:

Originally Posted by Trickster999

You are missing the point.....I was told I wouldnt get another bill after they gave me my pac code!

Well that's wrong right there.

You always get a final bill.

moox · 11-03-2015, 22:17

Quote:

Originally Posted by Trickster999

You are missing the point.....I was told I wouldnt get another bill after they gave me my pac code!

Asking for a PAC doesn't end a contract, because you could choose not to use it, which would keep the contract going and therefore you'd keep getting billed. And it's normal practice to send a final bill even if it's £0 just to say that everything is cleared up.

DevonBloke · 11-03-2015, 23:10

I wasn't missing the point.
I took issue with the word "huge" and £75.
That's roughly what it cost to take my kids to Vue last weekend and as I say, to fill up the car.
You want huge... try my last tax bill.. and I still don't have any cash!!!!

Trickster999 · 11-03-2015, 23:42

Quote:

Originally Posted by DevonBloke

I wasn't missing the point.
I took issue with the word "huge" and £75.
That's roughly what it cost to take my kids to Vue last weekend and as I say, to fill up the car.
You want huge... try my last tax bill.. and I still don't have any cash!!!!

Well my normal bill is £34 so wtf have theygot £75 from? Worried now, will call em tommorow

gazzz02 · 11-03-2015, 23:57

If you cancel mid billing cycle, do they pro-rata your allowances? If so, maybe it's excess usage charges if you went over the pro-rata'd amount?

jonmorris · 12-03-2015, 21:54

Quote:

Originally Posted by DevonBloke

I took issue with the word "huge" and £75.

Filling up our car is about the same, but I'd still think £75 is huge for a mobile bill.

My bills are £15 a month, so £75 would have me going 'Whaaaaat?!'.

As you pay line rental in advance, the actual last bill should be near to zero. Of course, as said, you do need to use the PAC code. But if the bill is normally half that then there are questions to be asked - as even if you didn't go ahead and cancel, you'd still expect to pay the standard line rental.

11-03-2015, 21:57	#1
Trickster999 Forum Member Join Date: Apr 2009 Posts: 1,537	Cancelled vodafone contract last week but got a huge bill today! I rang them on March 4th as my contract was ending - she gave me a PAC number and told me that as I pay in adavnce I would get no more bills from them - so I use went on a new contract with O2. Ive got a huge bill for £75! hey are not open now but any idea wtf is going on?

11-03-2015, 21:59	#2
moox Forum Member Join Date: Oct 2004 Posts: 14,645	I believe you have to give 30 days notice, so even if your contract ended on the 4th you've still got to pay for an additional month's service. When did you think your contract ended? Did you get the date right?

11-03-2015, 22:06	#3
miss_astrid Forum Member Join Date: Jul 2014 Location: Cambridgeshire Posts: 1,278	Do you have an online account with them where you can check your bills? Something may be of use there.

11-03-2015, 22:10	#4
DevonBloke Forum Member Join Date: Apr 2011 Location: Totnes, Devon Posts: 6,694	If your idea of huge is 75 quid you are living in the wrong century. I filled up my ageing (2002), knackered Peugeot 406 Diesel today and it cost 78 quid!

11-03-2015, 22:13	#5
Trickster999 Forum Member Join Date: Apr 2009 Posts: 1,537	Quote: Originally Posted by miss_astrid Do you have an online account with them where you can check your bills? Something may be of use there. Because my acct is now closed, I can't log in on their website

11-03-2015, 22:15	#6
Trickster999 Forum Member Join Date: Apr 2009 Posts: 1,537	Quote: Originally Posted by DevonBloke If your idea of huge is 75 quid you are living in the wrong century. I filled up my ageing (2002), knackered Peugeot 406 Diesel today and it cost 78 quid! You are missing the point.....I was told I wouldnt get another bill after they gave me my pac code!

11-03-2015, 22:16	#7
jabbamk1 Forum Member Join Date: Jan 2012 Location: London, UK Posts: 8,759	Quote: Originally Posted by Trickster999 You are missing the point.....I was told I wouldnt get another bill after they gave me my pac code! Well that's wrong right there. You always get a final bill.

11-03-2015, 22:17	#8
moox Forum Member Join Date: Oct 2004 Posts: 14,645	Quote: Originally Posted by Trickster999 You are missing the point.....I was told I wouldnt get another bill after they gave me my pac code! Asking for a PAC doesn't end a contract, because you could choose not to use it, which would keep the contract going and therefore you'd keep getting billed. And it's normal practice to send a final bill even if it's £0 just to say that everything is cleared up.

11-03-2015, 23:10	#9
DevonBloke Forum Member Join Date: Apr 2011 Location: Totnes, Devon Posts: 6,694	I wasn't missing the point. I took issue with the word "huge" and £75. That's roughly what it cost to take my kids to Vue last weekend and as I say, to fill up the car. You want huge... try my last tax bill.. and I still don't have any cash!!!!

11-03-2015, 23:42	#10
Trickster999 Forum Member Join Date: Apr 2009 Posts: 1,537	Quote: Originally Posted by DevonBloke I wasn't missing the point. I took issue with the word "huge" and £75. That's roughly what it cost to take my kids to Vue last weekend and as I say, to fill up the car. You want huge... try my last tax bill.. and I still don't have any cash!!!! Well my normal bill is £34 so wtf have theygot £75 from? Worried now, will call em tommorow

11-03-2015, 23:57	#11
gazzz02 Forum Member Join Date: Mar 2004 Posts: 21	If you cancel mid billing cycle, do they pro-rata your allowances? If so, maybe it's excess usage charges if you went over the pro-rata'd amount?

12-03-2015, 21:54	#12
jonmorris Forum Member Join Date: Jul 2002 Location: a land filled with trolls Posts: 12,018	Quote: Originally Posted by DevonBloke I took issue with the word "huge" and £75. Filling up our car is about the same, but I'd still think £75 is huge for a mobile bill. My bills are £15 a month, so £75 would have me going 'Whaaaaat?!'. As you pay line rental in advance, the actual last bill should be near to zero. Of course, as said, you do need to use the PAC code. But if the bill is normally half that then there are questions to be asked - as even if you didn't go ahead and cancel, you'd still expect to pay the standard line rental.

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Cancelled vodafone contract last week but got a huge bill today!