[Tariq_ali1]

So, my dads sim only plan arrived today.

Before giving it to him, and knowing about the data test drive, went all out for the day, especially with the Rootmetrics app.

Downloaded the Vodafone app, just to see £151 charges for going over limit!!

Needless to say called CS. After being given the run around , dropped lines, transferred to other departments , finally gleaned that it was "for some reason" not added.

After halving spent half a day, have absolutely no faith in this being resolved.

Anyone good ideas or from past experience what the best course of action is? Any help appreciated.

And yes, I was warned about CS. Incompetent is an understatement.

[sethpet]

I had this last time i upgraded.

One call to customer service and they refunded all charges and put on the datavtest drive with an additional 4th month for my troubles.

[plymouthbloke1974]

It took 8 days for my test drive to add to my account at the start.

[d123]

Quote:

Originally Posted by Tariq_ali1

So, my dads sim only plan arrived today.

Before giving it to him, and knowing about the data test drive, went all out for the day, especially with the Rootmetrics app.

Downloaded the Vodafone app, just to see £151 charges for going over limit!!

Needless to say called CS. After being given the run around , dropped lines, transferred to other departments , finally gleaned that it was "for some reason" not added.

After halving spent half a day, have absolutely no faith in this being resolved.

Anyone good ideas or from past experience what the best course of action is? Any help appreciated.

And yes, I was warned about CS. Incompetent is an understatement.

Try their executive complaints dept, about the only people at Vodafone capable of resolving anything, you can call them on 03333044765 or email: CRescalations@vodafone.com

[Tariq_ali1]

Quote:

Originally Posted by d123

Try their executive complaints dept, about the only people at Vodafone capable of resolving anything, you can call them on 03333044765 or email: CRescalations@vodafone.com

Thank you very much!!

Tried again earlier......systems down apparently.

[Tariq_ali1]

Quote:

Originally Posted by d123

Try their executive complaints dept, about the only people at Vodafone capable of resolving anything, you can call them on 03333044765 or email: CRescalations@vodafone.com

The number does one ring and hangs up.

Urgh. Managed to sort it out this morning, but have no faith it’s been done. A promised text message has not materialized.
Seen the thread on moneysavingexpert forum, might be the route to go.

Looks like it might have to be EE. Out the flames and into the fire (CS wise)

[Chris1973]

If that doesn't work out then use Granny and Grandad's method, put pen to paper and visit a post office

Registered office: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN.

Keep a copy and also send it signed for, then you have a complete paper trail and independent proof of delivery, if you need to take the complaint further.

The fact that you've gone to more trouble than 99% of their other customers, to physically write a letter and wait in a queue at the post office (when you find one which hasn't been closed down) usually gets their attention, and indicates that you aren't going to be fobbed off.

[The Lord Lucan]

Hearing more and more folk getting stung by this.. it should be automatic when the sim is provisioned!! Naughty..

I thought EE had the worst CServe?

[Tariq_ali1]

Called them this afternoon, and all seemed well, as they read back the notes and confirmed resolved.

3 hours later, now completely cut off.

I don't know weather to laugh or cry.

[d123]

Quote:

Originally Posted by The Lord Lucan

Hearing more and more folk getting stung by this.. it should be automatic when the sim is provisioned!! Naughty..

I thought EE had the worst CServe?

No one is worse than Vodafone currently, the title of Customer Service probably breaches the Trades Description Act when used to describe the Vodafone Customer Dis-Servcice department .

Quote:

Originally Posted by Tariq_ali1

Called them this afternoon, and all seemed well, as they read back the notes and confirmed resolved.

3 hours later, now completely cut off.

I don't know weather to laugh or cry.

Cry. You may as well get used to for the future of being with them...

Vodafone have a ful time (or so it seems) rep called Lee in the mobile section at MoneySavingExpert (they have that many complaints he's always busy helping there). You might want to go and post there to see if he can help. There is a method of emailing him that is described in the forum. He's one of the few Voda reps who appears capable of actually getting things sorted.

[The Lord Lucan]

Maybe done you a favour. Request they just leave it at that and sign up with EE or Three lol.

[Tariq_ali1]

Lol, you may be right

The thing is, for Vodafone, my dad is in the line of site of the mast and getting average 50mbps download and more importantly , -70db signal strength
On EE, he sits in a darkspot (relatively) it’s averaging 10mbps and -110db .

O2, great customer service, but are the masters of underinvestment, and I am loathe to put him with them .
Three are a no no, he specifically said not to go with them.

I’ve grabbed PAYG sims and visited all his favourite haunts, and and consistently Vodafone come out tops.
Not a data user at all, just needs solid calls.

I will give them one final opportunity to make reparations, then get on to cancellations