Originally Posted by len112:
“Tape got stuck in VHS /DVD player , I can see that the tape is broken but the cassette has gone inside and is sat in play position and needs to be lifted up and pulled along a guide for release . This can't be achieved manually without breaking it . I've looked at YouTube guides but none of them are helpful , I can't take it in for repair as the tape is of a" personal nature"”
You will probably have to take the lid off the beastie to get at the tape mechanism.
Chances are the broken tape is fouling the mechanism. So you need to very carefully release it trying to avoid damaging any guides and the tape head drum in the process. You may have to carefully cut the tape where it enters the cassette to remove the damaged part completely.
Once the tape is free the cassette should eject normally.