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Royal Mail thieves! Any advice? |
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#26 |
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Forum Member
Join Date: Nov 2007
Posts: 16
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Tracked returns does not tell you when the parcel is delivered. You need to ring Mazuma and ask them if they have received it. They may have received it and not processed it through the system. That is what happened me a few weeks ago with FoneBank.
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#27 |
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Join Date: Aug 2004
Posts: 1,196
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Put yourself in the Asian man's shoes. Do you think you would risk your job (after being CRB/vetted checked) to steal a phone worth less than your monthly salary knowing fully well your in a office with CCTV and parcel tracking? The worst case scenario is that he would have probably just opened the box up, took the phone, resealed it then put it back into the system, but I highly doubt he would have swiped the whole parcel.
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#28 |
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Forum Member
Join Date: Nov 2000
Posts: 9,397
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Quote:
Hi,
Royal mail are now offering me £50 compensation if it does not tun up after 10 working days (which they said will be on the 26/3/14. I know I was stupid and should used the special delivery service for an item like mine, but either way this is pure THEFT! £50 compensation for my £360 parcel. That means I've lost over £300. I now realise that I should have sent it with special delivery, |
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#29 |
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Forum Member
Join Date: Nov 2000
Posts: 9,397
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Quote:
Hi,
Royal mail are now offering me £50 compensation if it does not tun up after 10 working days (which they said will be on the 26/3/14. I know I was stupid and should used the special delivery service for an item like mine, but either way this is pure THEFT! £50 compensation for my £360 parcel. That means I've lost over £300. I now realise that I should have sent it with special delivery, |
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#30 |
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Forum Member
Join Date: Jun 2012
Location: The cheap seats.
Posts: 8,713
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Are we allowed to send batteries through the post now?
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#31 |
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Forum Member
Join Date: Dec 2004
Location: County Durham
Posts: 78,631
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I don't know why the woman would ask what's in the parcel. Even stranger to ask if the phone has a battery with it. I think, anyway.
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#32 |
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Forum Member
Join Date: Jan 2007
Posts: 40,798
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Quote:
I don't know why the woman would ask what's in the parcel. Even stranger to ask if the phone has a battery with it. I think, anyway.
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#33 |
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Forum Member
Join Date: Dec 2004
Location: County Durham
Posts: 78,631
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Quote:
This things go missing in the post everyday it likely to have just got lost somewhere.
I have bought things off Ebay and other sites over the years have not got them as they have gotten lost just this week in fact I contacted someone and they said they posted it weeks ago and I have now got a refund ok good for me not for them. |
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#34 |
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Forum Member
Join Date: Dec 2004
Location: County Durham
Posts: 78,631
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Quote:
The post office almost always ask for security reasons these days, I would not have told them it was a phone for my own security.
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#35 |
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Forum Member
Join Date: Sep 2011
Location: Sarf London
Posts: 13,302
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The opening post reads like a Comic Strip presents script.
iPhone 6...blah blah blah....shifty Asian.....blah blah blah....call the fuzz....blah blah blah.... |
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#36 |
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Forum Member
Join Date: Jan 2007
Posts: 40,798
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Quote:
I would have said it's a little electronic item.
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#37 |
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Forum Member
Join Date: Nov 2000
Posts: 9,397
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Quote:
I don't know why the woman would ask what's in the parcel. Even stranger to ask if the phone has a battery with it. I think, anyway.
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#38 |
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Join Date: Dec 2006
Location: North Devon
Posts: 272
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#39 |
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Forum Member
Join Date: Mar 2007
Posts: 5,634
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Quote:
I don't know why the woman would ask what's in the parcel. Even stranger to ask if the phone has a battery with it. I think, anyway.
There is a long list of things that cannot be sent via certain methods. Have to be sent in specific packaging (IIRC anything with a li-ion battery is meant to have a label stating that it's got one - I think because some of the aircraft used are not allowed to carry such packages if the battery is not new/in the device). Are not allowed to carry more than a certain volume of - such as paints, perfumes etc. And of course, so that people are hopefully made aware that they should not be sending £x00 items via a method that only has compensation up to £50 or less. It's a combination of trying to make sure that they're not carrying things that are not allowed on aircraft, are restricted to certain methods/amounts, and are not properly covered for insurance. |
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#40 |
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Forum Member
Join Date: Mar 2005
Posts: 6,572
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Quote:
Tracked returns does not tell you when the parcel is delivered. You need to ring Mazuma and ask them if they have received it. They may have received it and not processed it through the system. That is what happened me a few weeks ago with FoneBank.
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#41 |
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Forum Member
Join Date: Jul 2007
Posts: 3,993
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Quote:
It would have been scanned at the various sorting stages, had it reached those.
Only Special Delivery is scanned at each handover during the various sorting stages. The OP should have sent it SD, in this instance trying to save a few pennies has cost him dearly, and it's only his fault. |
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#42 |
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Forum Member
Join Date: Jun 2009
Location: East Midlands
Posts: 1,146
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Have you rang the company and checked if they've received it? Their signed for system can be quite rubbish and doesn't always update. The person on the phone only has the same info as you see on the website as well
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#43 |
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Forum Member
Join Date: Mar 2010
Location: Nottingham
Posts: 1,950
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Quote:
Very much standard proceedure these days for both as:
There is a long list of things that cannot be sent via certain methods. Have to be sent in specific packaging (IIRC anything with a li-ion battery is meant to have a label stating that it's got one - I think because some of the aircraft used are not allowed to carry such packages if the battery is not new/in the device). Are not allowed to carry more than a certain volume of - such as paints, perfumes etc. |
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#44 |
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Forum Member
Join Date: Mar 2009
Location: It's Grim
Posts: 24,412
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"Signed For" Recorded does not update on the website until it's been delivered.
And even then it might not be updated. Ever. But it might have been stolen by either PO staff or Royal Mail staff, they are human beings after all. The introduction of the questions at counter interrogation in the post office has really put me off using the PO, I use Collect+ now. But for a £400 'phone I would have sent it Special Delivery. |
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#45 |
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Forum Member
Join Date: Dec 2010
Location: Wirral Peninsula
Posts: 4,777
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Quote:
"Signed For" Recorded does not update on the website until it's been delivered.
And even then it might not be updated. Ever. |
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#46 |
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Forum Member
Join Date: Aug 2011
Posts: 8,727
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Quote:
Hi,
On 13/3/14 I sent out a parcel on tracked returns to Mazuma Mobile which contained a fairy new iPhone 6 Plus (gold) that I was meant to receive £360 for of Mazuma Mobile through bank transfer. I went to the Post Office on 13/3/14 and told the lady behind the desk I'd like to send this back on tracked returns. She said okay and started to scan my parcel when she asked me what's in the parcel sir? I told her there's a phone in the parcel and immediately her colleague (a middle aged shifty looking Asian man looked at my parcel with eye contact even though he was serving another customer in the next counter. I found this quite strange and suspicious at the time but I thought nothing of it. So I continued with the process of sending my parcel and the lady asked me if there's a battery inside? So I said yes. She gave me a receipt with a tracker number and i left the branch. Now, whenever I've sent out parcels with royal mail before I always get a tracking number and when I do check online a a one day later, it always said that the parcel was posted at this branch blah blah and now now being processed at the MC and eventually being ready for delivery and so on. I've tracked my parcel online with royal mail and even spoke to an advisor on the phone. Online it says Status: We have your item Item --721673457GB was posted at 6 - 8 Station Ro UB3 4DA on 13/03/15 and is being progressed through our network for delivery, and the advisor I spoke to said the same thing your parcel/item that was sent on the 13/3/14 is currently being processed and it has not being scanned anywhere else other than your local post office. I don't know weather I'm jumping to conclusions but I'm positive that shifty looking man has stolen my parcel once he over heard what was inside my parcel. Royal mail are now offering me £50 compensation if it does not tun up after 10 working days (which they said will be on the 26/3/14. I know I was stupid and should used the special delivery service for an item like mine, but either way this is pure THEFT! £50 compensation for my £360 parcel. That means I've lost over £300. I will be paying the branch a visit on Monday with my receipt and will demand to speak to the branch manager if there is one. I'm wondering if they'll access the CCTV for me or would I have to get the police involved first? I now realise that I should have sent it with special delivery, Any advise would be helpful
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#47 |
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Forum Member
Join Date: Mar 2013
Posts: 9,227
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Quote:
I don't know why the woman would ask what's in the parcel. Even stranger to ask if the phone has a battery with it. I think, anyway.
As an example, if you return electronic goods to Amazon they email you an address label and a very prominent hazard label showing that the contents contain a battery. |
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#48 |
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Forum Member
Join Date: Mar 2015
Posts: 13
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Quote:
Like this example. Enter or paste BZ334295571GB into the Track item box here: https://www.royalmail.com/track-your-item
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#49 |
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Forum Member
Join Date: Mar 2015
Posts: 13
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Quote:
"Signed For" Recorded does not update on the website until it's been delivered.
And even then it might not be updated. Ever. But it might have been stolen by either PO staff or Royal Mail staff, they are human beings after all. The introduction of the questions at counter interrogation in the post office has really put me off using the PO, I use Collect+ now. But for a £400 'phone I would have sent it Special Delivery. |
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#50 |
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Forum Member
Join Date: Jan 2014
Location: Portsmouth
Posts: 787
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When I sent a phone at the Post Office last month, and requested special delivery, the woman looked at me with wide eyes and said "but that will cost you £8!".
They don't always advise properly....
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