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Royal Mail thieves! Any advice?


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Old 22-03-2015, 05:17
jclegs
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Tracked returns does not tell you when the parcel is delivered. You need to ring Mazuma and ask them if they have received it. They may have received it and not processed it through the system. That is what happened me a few weeks ago with FoneBank.
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Old 22-03-2015, 07:19
Gage
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Put yourself in the Asian man's shoes. Do you think you would risk your job (after being CRB/vetted checked) to steal a phone worth less than your monthly salary knowing fully well your in a office with CCTV and parcel tracking? The worst case scenario is that he would have probably just opened the box up, took the phone, resealed it then put it back into the system, but I highly doubt he would have swiped the whole parcel.
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Old 22-03-2015, 07:24
artnada
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Hi,



Royal mail are now offering me £50 compensation if it does not tun up after 10 working days (which they said will be on the 26/3/14. I know I was stupid and should used the special delivery service for an item like mine, but either way this is pure THEFT! £50 compensation for my £360 parcel. That means I've lost over £300.

I now realise that I should have sent it with special delivery,
They're are offering you what you paid for. Nothing wrong in that!
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Old 22-03-2015, 07:28
artnada
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Hi,



Royal mail are now offering me £50 compensation if it does not tun up after 10 working days (which they said will be on the 26/3/14. I know I was stupid and should used the special delivery service for an item like mine, but either way this is pure THEFT! £50 compensation for my £360 parcel. That means I've lost over £300.

I now realise that I should have sent it with special delivery,
They're are offering you what you paid for. Nothing wrong in that!
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Old 22-03-2015, 08:18
JB3
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Are we allowed to send batteries through the post now?
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Old 22-03-2015, 08:40
zx50
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I don't know why the woman would ask what's in the parcel. Even stranger to ask if the phone has a battery with it. I think, anyway.
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Old 22-03-2015, 08:41
2shy2007
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I don't know why the woman would ask what's in the parcel. Even stranger to ask if the phone has a battery with it. I think, anyway.
The post office almost always ask for security reasons these days, I would not have told them it was a phone for my own security.
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Old 22-03-2015, 08:47
zx50
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This things go missing in the post everyday it likely to have just got lost somewhere.

I have bought things off Ebay and other sites over the years have not got them as they have gotten lost just this week in fact I contacted someone and they said they posted it weeks ago and I have now got a refund ok good for me not for them.
I think the only time I've not received an item through the post is when some idiot Amazon seller supposedly sent an audio CD out twice to me and none of them arrived.
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Old 22-03-2015, 08:49
zx50
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The post office almost always ask for security reasons these days, I would not have told them it was a phone for my own security.
I would have said it's a little electronic item.
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Old 22-03-2015, 08:50
Croctacus
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The opening post reads like a Comic Strip presents script.

iPhone 6...blah blah blah....shifty Asian.....blah blah blah....call the fuzz....blah blah blah....
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Old 22-03-2015, 08:50
2shy2007
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I would have said it's a little electronic item.
Yes, I would not have said phone, most of the things I post are vintage dolls, so I just say 'dolly', I would never tell them they are vintage and worth a bob or two.
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Old 22-03-2015, 08:54
artnada
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I don't know why the woman would ask what's in the parcel. Even stranger to ask if the phone has a battery with it. I think, anyway.
Standard questions now.
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Old 22-03-2015, 09:08
bigfootffk
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£360 or £400 make your mind up.

https://uk.trustpilot.com/users/11523154
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Old 22-03-2015, 09:40
Nilrem
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I don't know why the woman would ask what's in the parcel. Even stranger to ask if the phone has a battery with it. I think, anyway.
Very much standard proceedure these days for both as:
There is a long list of things that cannot be sent via certain methods.
Have to be sent in specific packaging (IIRC anything with a li-ion battery is meant to have a label stating that it's got one - I think because some of the aircraft used are not allowed to carry such packages if the battery is not new/in the device).
Are not allowed to carry more than a certain volume of - such as paints, perfumes etc.

And of course, so that people are hopefully made aware that they should not be sending £x00 items via a method that only has compensation up to £50 or less.

It's a combination of trying to make sure that they're not carrying things that are not allowed on aircraft, are restricted to certain methods/amounts, and are not properly covered for insurance.
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Old 22-03-2015, 09:44
call100
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Tracked returns does not tell you when the parcel is delivered. You need to ring Mazuma and ask them if they have received it. They may have received it and not processed it through the system. That is what happened me a few weeks ago with FoneBank.
It would have been scanned at the various sorting stages, had it reached those.
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Old 22-03-2015, 10:08
d123
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It would have been scanned at the various sorting stages, had it reached those.
Not if you sent it it 1st Class Signed For (Recorded Delivery), it would be scanned at at the post office where posted and then go into the normal post until point of delivery where it should be scanned at point of signature.

Only Special Delivery is scanned at each handover during the various sorting stages.

The OP should have sent it SD, in this instance trying to save a few pennies has cost him dearly, and it's only his fault.
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Old 22-03-2015, 10:25
Fanielle
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Have you rang the company and checked if they've received it? Their signed for system can be quite rubbish and doesn't always update. The person on the phone only has the same info as you see on the website as well
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Old 22-03-2015, 11:28
Pucky
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Very much standard proceedure these days for both as:
There is a long list of things that cannot be sent via certain methods.
Have to be sent in specific packaging (IIRC anything with a li-ion battery is meant to have a label stating that it's got one - I think because some of the aircraft used are not allowed to carry such packages if the battery is not new/in the device).
Are not allowed to carry more than a certain volume of - such as paints, perfumes etc.
Yes, when I sent my phone back to Samsung for repair last year it had labels on the parcel saying it contained a battery. I also sent a parcel to my mum at the same time and they asked what was in that too.
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Old 22-03-2015, 12:22
Tassium
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"Signed For" Recorded does not update on the website until it's been delivered.

And even then it might not be updated. Ever.

But it might have been stolen by either PO staff or Royal Mail staff, they are human beings after all.

The introduction of the questions at counter interrogation in the post office has really put me off using the PO, I use Collect+ now.

But for a £400 'phone I would have sent it Special Delivery.
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Old 22-03-2015, 12:36
evil c
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"Signed For" Recorded does not update on the website until it's been delivered.

And even then it might not be updated. Ever.
Like this example. Enter or paste BZ334295571GB into the Track item box here: https://www.royalmail.com/track-your-item
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Old 22-03-2015, 13:28
Bex_123
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Hi,

On 13/3/14 I sent out a parcel on tracked returns to Mazuma Mobile which contained a fairy new iPhone 6 Plus (gold) that I was meant to receive £360 for of Mazuma Mobile through bank transfer. I went to the Post Office on 13/3/14 and told the lady behind the desk I'd like to send this back on tracked returns. She said okay and started to scan my parcel when she asked me what's in the parcel sir? I told her there's a phone in the parcel and immediately her colleague (a middle aged shifty looking Asian man looked at my parcel with eye contact even though he was serving another customer in the next counter. I found this quite strange and suspicious at the time but I thought nothing of it. So I continued with the process of sending my parcel and the lady asked me if there's a battery inside? So I said yes. She gave me a receipt with a tracker number and i left the branch.

Now, whenever I've sent out parcels with royal mail before I always get a tracking number and when I do check online a a one day later, it always said that the parcel was posted at this branch blah blah and now now being processed at the MC and eventually being ready for delivery and so on. I've tracked my parcel online with royal mail and even spoke to an advisor on the phone. Online it says Status: We have your item Item --721673457GB was posted at 6 - 8 Station Ro UB3 4DA on 13/03/15 and is being progressed through our network for delivery, and the advisor I spoke to said the same thing your parcel/item that was sent on the 13/3/14 is currently being processed and it has not being scanned anywhere else other than your local post office.

I don't know weather I'm jumping to conclusions but I'm positive that shifty looking man has stolen my parcel once he over heard what was inside my parcel. Royal mail are now offering me £50 compensation if it does not tun up after 10 working days (which they said will be on the 26/3/14. I know I was stupid and should used the special delivery service for an item like mine, but either way this is pure THEFT! £50 compensation for my £360 parcel. That means I've lost over £300. I will be paying the branch a visit on Monday with my receipt and will demand to speak to the branch manager if there is one. I'm wondering if they'll access the CCTV for me or would I have to get the police involved first?

I now realise that I should have sent it with special delivery,

Any advise would be helpful
Can't believe anyone would send a £360 parcel uninsured. You'll just have to take it as an expensive life lesson I'm afraid
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Old 22-03-2015, 13:46
Toby LaRhone
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I don't know why the woman would ask what's in the parcel. Even stranger to ask if the phone has a battery with it. I think, anyway.
No it's not.
As an example, if you return electronic goods to Amazon they email you an address label and a very prominent hazard label showing that the contents contain a battery.
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Old 22-03-2015, 19:25
MrMen1
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Like this example. Enter or paste BZ334295571GB into the Track item box here: https://www.royalmail.com/track-your-item
So has this parcel being delivered or just not updated?
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Old 22-03-2015, 19:30
MrMen1
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"Signed For" Recorded does not update on the website until it's been delivered.

And even then it might not be updated. Ever.

But it might have been stolen by either PO staff or Royal Mail staff, they are human beings after all.

The introduction of the questions at counter interrogation in the post office has really put me off using the PO, I use Collect+ now.

But for a £400 'phone I would have sent it Special Delivery.
Aren't "signed for" and "tracked returns" completely different?
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Old 22-03-2015, 20:34
de525ma
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When I sent a phone at the Post Office last month, and requested special delivery, the woman looked at me with wide eyes and said "but that will cost you £8!".

They don't always advise properly....
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