The title of this thread is a bit of a joke. It should read Samsung no support.
I recently contacted them with a problem I had, my Netflix and Amazon movies stopped working. The female that answered clearly did not have English as her first language. I had previously registered my new 65in curve smart tv several weeks ago and the info appeared on my Samsung link on their site.
She asked all the usual stuff to confirm my identity,all was well until she asked the model number. I gave it to her taking it from the screen in the settings menus. She proceeded to tell me she did not have that model listed??? She told me to look at the label on the back of the set and I explained I couldn't as the set was on a wall bracket but I assured her I was reading the model number directly from the screen, that's when things broke down. I lost count of the number of times she told me to look at the back of the set despite my explanation. As clearly communications had broken down I asked to speak to a supervisor. I was informed she had booked a call back from a manager. I am still waiting. Samsung, you have great TV's but your customer service is rubbish.

Funny you should say that, we've had a couple of faulty Samsung TV's at work - and their service policy means we have to ring the normal customer support line. I agree completely with you, all the people I've spoken to don't speak English as their first language, and don't speak it well - I'm presuming they are in Mumbai or similar?.

Anyway, we complained to the Samsung rep about it (who's been trying to get us to sell more Samsung), and he claims that the call centre is in Leeds? - perhaps the Indians have renamed a city there 'Leeds' (rather like the Koreans renamed a city 'Sheffield')