No HD freeview channels Samsung TV

Jimmy_Carter · 30-03-2015, 06:59

Just bought Samsung UE32H6200 from richer sounds and a TV Licence. After auto tuning, I have only SD channels. The specs on the website and Which? review state this model has an HD freeview tuner however on the box there is no mention of Freeview or HD freeview.

I'm confused.

lettice · 30-03-2015, 07:22

For freeview hd, the tuner needs to be DVB-T2
From looking at the specs on the samsung site, the tuner for that tv is only a dvb-t, which is standard freeview

http://www.samsung.com/uk/consumer/t...UE32H6200AKXXU

Not sure why this was posted in PC & Mac hardware section

Stig · 30-03-2015, 09:50

Quote:

Originally Posted by Jimmy_Carter

Just bought Samsung UE32H6200 from richer sounds and a TV Licence. After auto tuning, I have only SD channels. The specs on the website and Which? review state this model has an HD freeview tuner however on the box there is no mention of Freeview or HD freeview.

I'm confused.

The Richer Sounds website claims this is Freeview HD.
http://www.richersounds.com/showclea...Ue32h6200.html

Do you get Freeview HD on any other equipment? Where do you live? Is there Freeview HD in your area?

chrisjr · 30-03-2015, 10:04

Quote:

Originally Posted by Stig

The Richer Sounds website claims this is Freeview HD.
http://www.richersounds.com/showclea...Ue32h6200.html

It's not just Richer Sounds who claim this TV is Freeview HD. If you google it just about every hit claims it is Freeview HD. With one notable exception, Samsung themselves. As posted above they do not mention DVB-T2 in the specs.

Quote:

Originally Posted by Stig

Do you get Freeview HD on any other equipment? Where do you live? Is there Freeview HD in your area?

The main Freeview HD mux is one of the three PSB muxes that is carried by every transmitter, main and relay. The second "HD mux" that carries BBC4 HD and others is restricted to some of the main transmitter sites however.

witham1 · 30-03-2015, 11:52

I did a quick Google search and came up with: http://www.samsung.com/fr/consumer/t...UE32H6200AWXZF
This is a French site. If you translate it the specs state that it is DVB-T/C. This would be OK for Freeview HD in France but not here.

chrisjr · 30-03-2015, 12:05

Quote:

Originally Posted by witham1

I did a quick Google search and came up with: http://www.samsung.com/fr/consumer/t...UE32H6200AWXZF
This is a French site. If you translate it the specs state that it is DVB-T/C. This would be OK for Freeview HD in France but not here.

Which is exactly the same as the UK version as linked to in post 2. Samsung seem to be the only people who don't think this TV is Freeview HD which does beg the question as to why virtually every other website where this TV gets mentioned does claim it is Freeview HD? Surely one of them must have tested it?

witham1 · 30-03-2015, 12:22

It looks like you were sold a TV intended for the French market. I would go take it back to Richer Sounds and ask for your money back.

chrisjr · 30-03-2015, 12:30

Quote:

Originally Posted by witham1

It looks like you were sold a TV intended for the French market. I would go take it back to Richer Sounds and ask for your money back.

The UK specs are exactly the same as the French specs. So I very much doubt it is a case of being sold a "French" set. Which probably doesn't exist in reality anyway as I would not be at all surprised to find they are exactly the same with just a few software settings changes.

It is more a case of Richer Sounds selling it as Freeview HD when it appears it isn't. If they advertised it as such, told the OP it was Freeview HD and the OP bought it on the basis that it was claimed to be Freeview HD then he does have a case to reject it and get it sorted.

witham1 · 30-03-2015, 12:38

The website gives this: 32” H6200 Series 6 Smart 3D Full HD LED TV
So it is a HD TV but obviously not intended for the UK.

tealady · 30-03-2015, 12:40

You could put in your postcode into here, you can see if you can get HD channels
http://www.digitaluk.co.uk/ (tick detailed view).
I guess there is a tiny chance you can't get them in your area. Or a slim chance that channel on that transmitter is not working.
You also try a manual tune for the HD channel that the page above shows. In case the auto tune failed for some reason.
Otherwise RTB.

grahamlthompson · 30-03-2015, 12:46

Quote:

Originally Posted by chrisjr

Which is exactly the same as the UK version as linked to in post 2. Samsung seem to be the only people who don't think this TV is Freeview HD which does beg the question as to why virtually every other website where this TV gets mentioned does claim it is Freeview HD? Surely one of them must have tested it?

That's not uncommon for Samsung. They often omit key data like this. At least one variant sold in the UK has a Freeview-HD tuner.

http://www.trustedreviews.com/samsun...quality-page-2

grahamlthompson · 30-03-2015, 12:48

Quote:

Originally Posted by tealady

You could put in your postcode into here, you can see if you can get HD channels
http://www.digitaluk.co.uk/ (tick detailed view).
I guess there is a tiny chance you can't get them in your area. Or a slim chance that channel on that transmitter is not working.
You also try a manual tune for the HD channel that the page above shows. In case the auto tune failed for some reason.
Otherwise RTB.

The main PSB HD mux is available from all Freeview transmitters. If the OP
can get SD then there must be at least one HD mux.

chrisjr · 30-03-2015, 13:16

Quote:

Originally Posted by witham1

The website gives this: 32” H6200 Series 6 Smart 3D Full HD LED TV
So it is a HD TV but obviously not intended for the UK.

It IS a UK TV. All Full HD means is that it can display HD images, not that it can receive HD broadcasts.

chrisjr · 30-03-2015, 13:19

Quote:

Originally Posted by grahamlthompson

That's not uncommon for Samsung. They often omit key data like this. At least one variant sold in the UK has a Freeview-HD tuner.

http://www.trustedreviews.com/samsun...quality-page-2

I saw that, and plenty of other sites claiming it was Freeview HD. Just not Samsung. Though it does seem a bit odd that a Smart TV with 3D doesn't have a DVB-T2 tuner on board.

grahamlthompson · 30-03-2015, 14:03

Quote:

Originally Posted by tealady

You could put in your postcode into here, you can see if you can get HD channels
http://www.digitaluk.co.uk/ (tick detailed view).
I guess there is a tiny chance you can't get them in your area. Or a slim chance that channel on that transmitter is not working.
You also try a manual tune for the HD channel that the page above shows. In case the auto tune failed for some reason.
Otherwise RTB.

double posted in error

technologist · 30-03-2015, 14:12

Quote:

Originally Posted by chrisjr

The UK specs are exactly the same as the French specs. So I very much doubt it is a case of being sold a "French" set. Which probably doesn't exist in reality anyway as I would not be at all surprised to find they are exactly the same with just a few software settings changes.

It is more a case of Richer Sounds selling it as Freeview HD when it appears it isn't. If they advertised it as such, told the OP it was Freeview HD and the OP bought it on the basis that it was claimed to be Freeview HD then he does have a case to reject it and get it sorted.

The French specs are NOT the same as the UK which has the D book (v 8 just launched ). The French like ravensbournes RSL in the UK has HD AVC AAC with DVB-t emission.
They do not mandate the MHEG used here or the EPG details, or the auto retune... Etc

The UK government awards a freeview tick for the equipment which can received SD only ( and they ought to remove this NOW)
And FReeview HD tick for that which does HD etc to D Book v 7 ...
THAT Mark means that it works to the UK standard ....
If richer sound sold you that tv with a freeview HD assertion...
They were misleading you .. And therefore get trading standards involved ASAP ....

chrisjr · 30-03-2015, 14:19

Quote:

Originally Posted by technologist

The French specs are NOT the same as the UK which has the D book (v 8 just launched )
The UK government awards a freeview tick for the equipmnt which can recived SD onky ( and they ought to remove this NOW)
And FReeview HD tick for that which does HD etc to D Book v 7 ...
THAT Mark means that it works to the UK standard ....
If richer sound sold you that tv with a freeview HD assertion...
They were misleading you .. And Therefire get trading stanards ASAP ....

I was referring to the fact that the specs given on the French and Samsung websites are identical (other than the language used obviously) not to any differences between the technical standards of DTT in both countries.

And no need to get Trading Standards involved at this stage. That should be the last resort after Richer Sounds have been given the chance to remedy the problem.

corf · 30-03-2015, 14:51

Quote:

Originally Posted by grahamlthompson

The main PSB HD mux is available from all Freeview transmitters. If the OP
can get SD then there must be at least one HD mux.

There are power differences though which could be impacting the OP. I have poor HD in 'bad' weather, and if i lived a little further from the transmitter I might not get HD at all with the current aerial.

In the OP area is the HD Mux weaker, or out of band for the legacy terrestial aerials.

tealady · 30-03-2015, 14:56

Quote:

Originally Posted by grahamlthompson

The main PSB HD mux is available from all Freeview transmitters. If the OP
can get SD then there must be at least one HD mux.

OK. Then it might be B) - transmitter issue (although slim). It would be handy though to know the transmitter/channel in case there is some maintenance (or was at the time of tuning).

Maybe the OP is swamped by French Transmissions - should be easy to test

Martintea · 30-03-2015, 15:27

Quote:

Originally Posted by tealady

Maybe the OP is swamped by French Transmissions - should be easy to test

Oui....

Chris Frost · 30-03-2015, 17:02

I think the cause of problem is that the larger sizes (40" and above) all have a Freeview HD tuner (DVB-T2) but the 32" does not. I'm willing to bet that either the original product launch pack that was used by all the retailers to populate their web site is/was wrong, or that each retailer is pulling metadata off a dealer access only site where the core data is incorrect.

Whatever the cause, the outcome doesn't change. The TV doesn't have a Freeview HD tuner despite what the websites all say. Take a screen grab of the RS site showing the tick next to Freeview HD tuner for this TV model. Contact the branch and make them aware, then take the TV back for a refund and buy a set that does have the HD tuner. It's not the end of the world, it's just a mistake that's widespread because of the way web sites populate with information.

chrisjr · 30-03-2015, 17:18

Quote:

Originally Posted by Chris Frost

I think the cause of problem is that the larger sizes (40" and above) all have a Freeview HD tuner (DVB-T2) but the 32" does not. I'm willing to bet that either the original product launch pack that was used by all the retailers to populate their web site is/was wrong, or that each retailer is pulling metadata off a dealer access only site where the core data is incorrect.

Whatever the cause, the outcome doesn't change. The TV doesn't have a Freeview HD tuner despite what the websites all say. Take a screen grab of the RS site showing the tick next to Freeview HD tuner for this TV model. Contact the branch and make them aware, then take the TV back for a refund and buy a set that does have the HD tuner. It's not the end of the world, it's just a mistake that's widespread because of the way web sites populate with information.

I think you have hit the proverbial on the head here.

It certainly does look like a case of getting the specs screwed up. Wouldn't be surprised that Samsung issued a generic H6200 range spec that mentioned DVB-T2 and either neglected to mention the 32in version didn't have T2 or added it as a footnote that nobody bothered to read.

Jimmy_Carter · 30-03-2015, 18:03

I feel a bit of a whally... I fiddled with the arial wire and tried auto tuning again several times and the HD channels have now come on. Not sure if fiddling with the ariel wire sorted it or not.
So this TV does have an HD tuner, Samsung should update their website and there should be some indication on the box or a sticker on the TV stating this.
The difference in picture quality between HD and SD is immense.
I'm very happy now!
Thanks for all the replies.

2 more things... my bluetooth headphones wont connect, I've a feeling I might need Samsung headphones?

And I need some sort of USB hard drive for recording programs, I believe this TV only has a single tuner so can only record/watch 1 channel at a time which is fine as it will only be for recording things that aren't on the iplayers like The Simpsons on C4 and Big Bang Theory on E4 etc. Any suggestions would be appreciated.

tealady · 30-03-2015, 19:36

I'm sure others will comment in the tuning issue and whether or not it indicates a cable or aerial fault.

As to the HDD question, it is all covered here
http://forums.digitalspy.co.uk/showthread.php?t=2058822

chrisjr · 30-03-2015, 20:52

Quote:

Originally Posted by Jimmy_Carter

I feel a bit of a whally... I fiddled with the arial wire and tried auto tuning again several times and the HD channels have now come on. Not sure if fiddling with the ariel wire sorted it or not.
So this TV does have an HD tuner, Samsung should update their website and there should be some indication on the box or a sticker on the TV stating this.
The difference in picture quality between HD and SD is immense.
I'm very happy now!
Thanks for all the replies.

Sometimes if the aerial cable is wrapped up with other cables, such as HDMI leads it can pick up unwanted interference so untangling it or simply moving it away from other cables can often be beneficial.

Mind you still doesn't help that Samsung are saying it's not Freeview HD when it looks like it may be.

Quote:

Originally Posted by Jimmy_Carter

2 more things... my bluetooth headphones wont connect, I've a feeling I might need Samsung headphones?

The next to useless pile of doggy do do that is the E-Manual downloadable from the Samsung website is not exactly a paragon of clarity on the topic. It does imply that Bluetooth headphones can be paired with the telly. But it does seem to suggest that only Samsung SoundShare compatible devices can be used.

Quote:

Originally Posted by Jimmy_Carter

And I need some sort of USB hard drive for recording programs, I believe this TV only has a single tuner so can only record/watch 1 channel at a time which is fine as it will only be for recording things that aren't on the iplayers like The Simpsons on C4 and Big Bang Theory on E4 etc. Any suggestions would be appreciated.

Just about any USB hard drive should be usable. The only problem might be powering the drive from the USB port so might be worth considering a self powered device.

Also the TV might well format the drive and encrypt it so that it can only be used with that specific TV, not even with another one of the same model. It is very common that TVs encrypt their recordings which can be a real pain if your TV dies and there are a load of recordings you want to watch. Once the telly dies the recordings left behind are unusable.

30-03-2015, 06:59	#1
Jimmy_Carter Forum Member Join Date: Nov 2013 Posts: 259	No HD freeview channels Samsung TV Just bought Samsung UE32H6200 from richer sounds and a TV Licence. After auto tuning, I have only SD channels. The specs on the website and Which? review state this model has an HD freeview tuner however on the box there is no mention of Freeview or HD freeview. I'm confused.

30-03-2015, 07:22	#2
lettice Forum Member Join Date: Mar 2000 Posts: 4,573	For freeview hd, the tuner needs to be DVB-T2 From looking at the specs on the samsung site, the tuner for that tv is only a dvb-t, which is standard freeview http://www.samsung.com/uk/consumer/t...UE32H6200AKXXU Not sure why this was posted in PC & Mac hardware section

30-03-2015, 09:50	#3
Stig Forum Member Join Date: Sep 2003 Location: Sandy Heath, Beds. UK Posts: 10,384	Quote: Originally Posted by Jimmy_Carter Just bought Samsung UE32H6200 from richer sounds and a TV Licence. After auto tuning, I have only SD channels. The specs on the website and Which? review state this model has an HD freeview tuner however on the box there is no mention of Freeview or HD freeview. I'm confused. The Richer Sounds website claims this is Freeview HD. http://www.richersounds.com/showclea...Ue32h6200.html Do you get Freeview HD on any other equipment? Where do you live? Is there Freeview HD in your area?

30-03-2015, 10:04	#4
chrisjr Forum Member Join Date: May 2004 Location: Reading Posts: 27,916	Quote: Originally Posted by Stig The Richer Sounds website claims this is Freeview HD. http://www.richersounds.com/showclea...Ue32h6200.html It's not just Richer Sounds who claim this TV is Freeview HD. If you google it just about every hit claims it is Freeview HD. With one notable exception, Samsung themselves. As posted above they do not mention DVB-T2 in the specs. Quote: Originally Posted by Stig Do you get Freeview HD on any other equipment? Where do you live? Is there Freeview HD in your area? The main Freeview HD mux is one of the three PSB muxes that is carried by every transmitter, main and relay. The second "HD mux" that carries BBC4 HD and others is restricted to some of the main transmitter sites however.

30-03-2015, 11:52	#5
witham1 Forum Member Join Date: Jun 2008 Location: Witham, Essex. Posts: 266	I did a quick Google search and came up with: http://www.samsung.com/fr/consumer/t...UE32H6200AWXZF This is a French site. If you translate it the specs state that it is DVB-T/C. This would be OK for Freeview HD in France but not here.

30-03-2015, 12:05	#6
chrisjr Forum Member Join Date: May 2004 Location: Reading Posts: 27,916	Quote: Originally Posted by witham1 I did a quick Google search and came up with: http://www.samsung.com/fr/consumer/t...UE32H6200AWXZF This is a French site. If you translate it the specs state that it is DVB-T/C. This would be OK for Freeview HD in France but not here. Which is exactly the same as the UK version as linked to in post 2. Samsung seem to be the only people who don't think this TV is Freeview HD which does beg the question as to why virtually every other website where this TV gets mentioned does claim it is Freeview HD? Surely one of them must have tested it?

30-03-2015, 12:22	#7
witham1 Forum Member Join Date: Jun 2008 Location: Witham, Essex. Posts: 266	It looks like you were sold a TV intended for the French market. I would go take it back to Richer Sounds and ask for your money back.

30-03-2015, 12:30	#8
chrisjr Forum Member Join Date: May 2004 Location: Reading Posts: 27,916	Quote: Originally Posted by witham1 It looks like you were sold a TV intended for the French market. I would go take it back to Richer Sounds and ask for your money back. The UK specs are exactly the same as the French specs. So I very much doubt it is a case of being sold a "French" set. Which probably doesn't exist in reality anyway as I would not be at all surprised to find they are exactly the same with just a few software settings changes. It is more a case of Richer Sounds selling it as Freeview HD when it appears it isn't. If they advertised it as such, told the OP it was Freeview HD and the OP bought it on the basis that it was claimed to be Freeview HD then he does have a case to reject it and get it sorted.

30-03-2015, 12:38	#9
witham1 Forum Member Join Date: Jun 2008 Location: Witham, Essex. Posts: 266	The website gives this: 32” H6200 Series 6 Smart 3D Full HD LED TV So it is a HD TV but obviously not intended for the UK.

30-03-2015, 12:40	#10
tealady Forum Member Join Date: Apr 2005 Location: colchester Posts: 15,352	You could put in your postcode into here, you can see if you can get HD channels http://www.digitaluk.co.uk/ (tick detailed view). I guess there is a tiny chance you can't get them in your area. Or a slim chance that channel on that transmitter is not working. You also try a manual tune for the HD channel that the page above shows. In case the auto tune failed for some reason. Otherwise RTB.

30-03-2015, 12:46	#11
grahamlthompson Forum Member Join Date: May 2005 Location: Redditch Worcs Posts: 17,293	Quote: Originally Posted by chrisjr Which is exactly the same as the UK version as linked to in post 2. Samsung seem to be the only people who don't think this TV is Freeview HD which does beg the question as to why virtually every other website where this TV gets mentioned does claim it is Freeview HD? Surely one of them must have tested it? That's not uncommon for Samsung. They often omit key data like this. At least one variant sold in the UK has a Freeview-HD tuner. http://www.trustedreviews.com/samsun...quality-page-2

30-03-2015, 12:48	#12
grahamlthompson Forum Member Join Date: May 2005 Location: Redditch Worcs Posts: 17,293	Quote: Originally Posted by tealady You could put in your postcode into here, you can see if you can get HD channels http://www.digitaluk.co.uk/ (tick detailed view). I guess there is a tiny chance you can't get them in your area. Or a slim chance that channel on that transmitter is not working. You also try a manual tune for the HD channel that the page above shows. In case the auto tune failed for some reason. Otherwise RTB. The main PSB HD mux is available from all Freeview transmitters. If the OP can get SD then there must be at least one HD mux.

30-03-2015, 13:16	#13
chrisjr Forum Member Join Date: May 2004 Location: Reading Posts: 27,916	Quote: Originally Posted by witham1 The website gives this: 32” H6200 Series 6 Smart 3D Full HD LED TV So it is a HD TV but obviously not intended for the UK. It IS a UK TV. All Full HD means is that it can display HD images, not that it can receive HD broadcasts.

30-03-2015, 13:19	#14
chrisjr Forum Member Join Date: May 2004 Location: Reading Posts: 27,916	Quote: Originally Posted by grahamlthompson That's not uncommon for Samsung. They often omit key data like this. At least one variant sold in the UK has a Freeview-HD tuner. http://www.trustedreviews.com/samsun...quality-page-2 I saw that, and plenty of other sites claiming it was Freeview HD. Just not Samsung. Though it does seem a bit odd that a Smart TV with 3D doesn't have a DVB-T2 tuner on board.

30-03-2015, 14:03	#15
grahamlthompson Forum Member Join Date: May 2005 Location: Redditch Worcs Posts: 17,293	Quote: Originally Posted by tealady You could put in your postcode into here, you can see if you can get HD channels http://www.digitaluk.co.uk/ (tick detailed view). I guess there is a tiny chance you can't get them in your area. Or a slim chance that channel on that transmitter is not working. You also try a manual tune for the HD channel that the page above shows. In case the auto tune failed for some reason. Otherwise RTB. double posted in error

30-03-2015, 14:12	#16
technologist Forum Member Join Date: Feb 2004 Location: London Posts: 7,519	Quote: Originally Posted by chrisjr The UK specs are exactly the same as the French specs. So I very much doubt it is a case of being sold a "French" set. Which probably doesn't exist in reality anyway as I would not be at all surprised to find they are exactly the same with just a few software settings changes. It is more a case of Richer Sounds selling it as Freeview HD when it appears it isn't. If they advertised it as such, told the OP it was Freeview HD and the OP bought it on the basis that it was claimed to be Freeview HD then he does have a case to reject it and get it sorted. The French specs are NOT the same as the UK which has the D book (v 8 just launched ). The French like ravensbournes RSL in the UK has HD AVC AAC with DVB-t emission. They do not mandate the MHEG used here or the EPG details, or the auto retune... Etc The UK government awards a freeview tick for the equipment which can received SD only ( and they ought to remove this NOW) And FReeview HD tick for that which does HD etc to D Book v 7 ... THAT Mark means that it works to the UK standard .... If richer sound sold you that tv with a freeview HD assertion... They were misleading you .. And therefore get trading standards involved ASAP ....

30-03-2015, 14:19	#17
chrisjr Forum Member Join Date: May 2004 Location: Reading Posts: 27,916	Quote: Originally Posted by technologist The French specs are NOT the same as the UK which has the D book (v 8 just launched ) The UK government awards a freeview tick for the equipmnt which can recived SD onky ( and they ought to remove this NOW) And FReeview HD tick for that which does HD etc to D Book v 7 ... THAT Mark means that it works to the UK standard .... If richer sound sold you that tv with a freeview HD assertion... They were misleading you .. And Therefire get trading stanards ASAP .... I was referring to the fact that the specs given on the French and Samsung websites are identical (other than the language used obviously) not to any differences between the technical standards of DTT in both countries. And no need to get Trading Standards involved at this stage. That should be the last resort after Richer Sounds have been given the chance to remedy the problem.

30-03-2015, 14:51	#18
corf Forum Member Join Date: Jul 2002 Posts: 1,458	Quote: Originally Posted by grahamlthompson The main PSB HD mux is available from all Freeview transmitters. If the OP can get SD then there must be at least one HD mux. There are power differences though which could be impacting the OP. I have poor HD in 'bad' weather, and if i lived a little further from the transmitter I might not get HD at all with the current aerial. In the OP area is the HD Mux weaker, or out of band for the legacy terrestial aerials.

30-03-2015, 14:56	#19
tealady Forum Member Join Date: Apr 2005 Location: colchester Posts: 15,352	Quote: Originally Posted by grahamlthompson The main PSB HD mux is available from all Freeview transmitters. If the OP can get SD then there must be at least one HD mux. OK. Then it might be B) - transmitter issue (although slim). It would be handy though to know the transmitter/channel in case there is some maintenance (or was at the time of tuning). Maybe the OP is swamped by French Transmissions - should be easy to test

30-03-2015, 15:27	#20
Martintea Forum Member Join Date: Jul 2010 Posts: 155	Quote: Originally Posted by tealady Maybe the OP is swamped by French Transmissions - should be easy to test Oui....

30-03-2015, 17:02	#21
Chris Frost Forum Member Join Date: Jun 2003 Location: Cheshire Posts: 6,462	I think the cause of problem is that the larger sizes (40" and above) all have a Freeview HD tuner (DVB-T2) but the 32" does not. I'm willing to bet that either the original product launch pack that was used by all the retailers to populate their web site is/was wrong, or that each retailer is pulling metadata off a dealer access only site where the core data is incorrect. Whatever the cause, the outcome doesn't change. The TV doesn't have a Freeview HD tuner despite what the websites all say. Take a screen grab of the RS site showing the tick next to Freeview HD tuner for this TV model. Contact the branch and make them aware, then take the TV back for a refund and buy a set that does have the HD tuner. It's not the end of the world, it's just a mistake that's widespread because of the way web sites populate with information.

DS Forums

No HD freeview channels Samsung TV

30-03-2015, 17:18	#22
chrisjr Forum Member Join Date: May 2004 Location: Reading Posts: 27,916	Quote: Originally Posted by Chris Frost I think the cause of problem is that the larger sizes (40" and above) all have a Freeview HD tuner (DVB-T2) but the 32" does not. I'm willing to bet that either the original product launch pack that was used by all the retailers to populate their web site is/was wrong, or that each retailer is pulling metadata off a dealer access only site where the core data is incorrect. Whatever the cause, the outcome doesn't change. The TV doesn't have a Freeview HD tuner despite what the websites all say. Take a screen grab of the RS site showing the tick next to Freeview HD tuner for this TV model. Contact the branch and make them aware, then take the TV back for a refund and buy a set that does have the HD tuner. It's not the end of the world, it's just a mistake that's widespread because of the way web sites populate with information. I think you have hit the proverbial on the head here. It certainly does look like a case of getting the specs screwed up. Wouldn't be surprised that Samsung issued a generic H6200 range spec that mentioned DVB-T2 and either neglected to mention the 32in version didn't have T2 or added it as a footnote that nobody bothered to read.

30-03-2015, 18:03	#23
Jimmy_Carter Forum Member Join Date: Nov 2013 Posts: 259	I feel a bit of a whally... I fiddled with the arial wire and tried auto tuning again several times and the HD channels have now come on. Not sure if fiddling with the ariel wire sorted it or not. So this TV does have an HD tuner, Samsung should update their website and there should be some indication on the box or a sticker on the TV stating this. The difference in picture quality between HD and SD is immense. I'm very happy now! Thanks for all the replies. 2 more things... my bluetooth headphones wont connect, I've a feeling I might need Samsung headphones? And I need some sort of USB hard drive for recording programs, I believe this TV only has a single tuner so can only record/watch 1 channel at a time which is fine as it will only be for recording things that aren't on the iplayers like The Simpsons on C4 and Big Bang Theory on E4 etc. Any suggestions would be appreciated.

30-03-2015, 19:36	#24
tealady Forum Member Join Date: Apr 2005 Location: colchester Posts: 15,352	I'm sure others will comment in the tuning issue and whether or not it indicates a cable or aerial fault. As to the HDD question, it is all covered here http://forums.digitalspy.co.uk/showthread.php?t=2058822

30-03-2015, 20:52	#25
chrisjr Forum Member Join Date: May 2004 Location: Reading Posts: 27,916	Quote: Originally Posted by Jimmy_Carter I feel a bit of a whally... I fiddled with the arial wire and tried auto tuning again several times and the HD channels have now come on. Not sure if fiddling with the ariel wire sorted it or not. So this TV does have an HD tuner, Samsung should update their website and there should be some indication on the box or a sticker on the TV stating this. The difference in picture quality between HD and SD is immense. I'm very happy now! Thanks for all the replies. Sometimes if the aerial cable is wrapped up with other cables, such as HDMI leads it can pick up unwanted interference so untangling it or simply moving it away from other cables can often be beneficial. Mind you still doesn't help that Samsung are saying it's not Freeview HD when it looks like it may be. Quote: Originally Posted by Jimmy_Carter 2 more things... my bluetooth headphones wont connect, I've a feeling I might need Samsung headphones? The next to useless pile of doggy do do that is the E-Manual downloadable from the Samsung website is not exactly a paragon of clarity on the topic. It does imply that Bluetooth headphones can be paired with the telly. But it does seem to suggest that only Samsung SoundShare compatible devices can be used. Quote: Originally Posted by Jimmy_Carter And I need some sort of USB hard drive for recording programs, I believe this TV only has a single tuner so can only record/watch 1 channel at a time which is fine as it will only be for recording things that aren't on the iplayers like The Simpsons on C4 and Big Bang Theory on E4 etc. Any suggestions would be appreciated. Just about any USB hard drive should be usable. The only problem might be powering the drive from the USB port so might be worth considering a self powered device. Also the TV might well format the drive and encrypt it so that it can only be used with that specific TV, not even with another one of the same model. It is very common that TVs encrypt their recordings which can be a real pain if your TV dies and there are a load of recordings you want to watch. Once the telly dies the recordings left behind are unusable.