EE giving all customers portable chargers

Everything Goes · 16-04-2015, 10:07

Quote:

It's an 18 month contract and if you don't return it they will take a fiver from your account so not free

http://ee.co.uk/content/dam/ee-help/...ons_300315.pdf

Interesting:

Quote:

A Power Bar is made available to you on a free to hire basis, under the terms of this
agreement, for a maximum of 18 months. After 18 months, the Power Bar must be
returned to EE and the Service will end.

At the end of your initial 18 month hire period, you may be entitled to enter into a new
hire agreement but we reserve our right to refuse any hire request that you make

When this agreement expires or terminates (for mobile or broadband customer this will
happen automatically if you chose to cancel your agreement with us for mobile or
broadband services), you must return the Power Bar to an EE store within 60 days. If you
don’t you’ll have to pay a charge to compensate us for replacing the Power Bar.
Currently this is £5. For mobile and broadband customers, this will be applied to your
bill. If you’re not an existing customer, we’ll contact you using the information supplied
to us when you joined EE Power and we’ll issue a bill for the cost of replacing the Power
Bar that has not been returned.

2.8 The Power Bar remains our property, you are responsible for making sure that the
Power Bar is kept in good working condition and used properly whilst in your care.

Silent No More · 16-04-2015, 10:14

Quote:

Originally Posted by Everything Goes

Interesting:

Why is that interesting?

WelshBluebird · 16-04-2015, 10:15

Quote:

Originally Posted by Silent No More

It'll only be a contract if they make me aware of the terms and I agree to them.

Which will probably have to happen for you to actually get a power bar from them in the first place!

Synthetic42 · 16-04-2015, 10:21

So you have to return it after 18 months or if you leave them before that, not a massive deal as you're getting to use it for free anyway (minus the 35p text) they'll probably make quite a bit from people sending the texts anyway

Silent No More · 16-04-2015, 10:31

Just got mine.

No mention of contracts, minimum term, £5 charge, etc.

Gave him my code, he typed it in, a received a "Congrats on getting your power bar" type message and he handed me the bar and said "there you go mate".

Mark C · 16-04-2015, 10:48

Quote:

Originally Posted by Silent No More

Just got mine.

No mention of contracts, minimum term, £5 charge, etc.

It's unenforceable, and in any case the 'book' price of the chargers (as far as EE's bean counters are concerned) will be bugger all after 18 months. Cost of collection won't make it worthwhile.

alanwarwic · 16-04-2015, 10:58

Ha,

So its a rent-a-blob.

Silent No More · 16-04-2015, 11:15

Quote:

Originally Posted by Mark C

It's unenforceable, and in any case the 'book' price of the chargers (as far as EE's bean counters are concerned) will be bugger all after 18 months. Cost of collection won't make it worthwhile.

I completely agree.

Anyway, for anyone that's interested:

http://tinypic.com/r/2nuo9ok/8

Zebb · 16-04-2015, 11:19

Quote:

Originally Posted by Theporter

It's an 18 month contract and if you don't return it they will take a fiver from your account so not free

http://ee.co.uk/content/dam/ee-help/...ons_300315.pdf

When this agreement expires or terminates (for mobile or broadband customer this will happen automatically if you chose to cancel your agreement with us for mobile or broadband services), you must return the Power Bar to an EE store within 60 days. If you don’t you’ll have to pay a charge to compensate us for replacing the Power Bar. Currently this is £5. For mobile and broadband customers, this will be applied to your bill. If you’re not an existing customer, we’ll contact you using the information supplied to us when you joined EE Power and we’ll issue a bill for the cost of replacing the Power Bar that has not been returned

Win, win, win for EE. All this publicity, millions of 35p texts, plus £5 charge after 18 months.

Funny how they claimed it's worth £20 for basically a single AA rechargeable battery.

And now this morning; email and text spam from EE, not such a bargain after all.

Synthetic42 · 16-04-2015, 11:35

Sent my text at half 8 and still no reply....

EDIT: Got it just after I posted this.

metanoia · 16-04-2015, 11:49

Sent my text at 8:59, still no reply.

Just seeing if EE are monitoring this forum and it will magically arrive as I post this as per the poster above.

Synthetic42 · 16-04-2015, 11:51

Quote:

Originally Posted by metanoia

Sent my text at 8:59, still no reply.

Just seeing if EE are monitoring this forum and it will magically arrive as I post this as per the poster above.

It did seem a bit coincidental haha, It's probably just the system catching up with the backlog

Zebb · 16-04-2015, 12:01

Comments on other forums are that POWER has to be in capitals?

Everything Goes · 16-04-2015, 12:11

Quote:

Originally Posted by Zebb

Comments on other forums are that POWER has to be in capitals?

Tried it twice and no reply and no change to my balance so ive given up. on EE Dan and Phil promotional sim.

a4704 · 16-04-2015, 12:13

Got my reply an hour ago and I've just collected it from my local EE store.

Ollie_h19 · 16-04-2015, 12:18

Quote:

Originally Posted by Zebb

Comments on other forums are that POWER has to be in capitals?

Mine wasnt in caps.

Synthetic42 · 16-04-2015, 12:20

Neither was mine, I think the system is just swamped and taking forever to generate the codes and send out the replies

metanoia · 16-04-2015, 14:35

Got my reply, a mere 5 hours that took.

Everything Goes · 16-04-2015, 14:42

Well I finally got my power bar. First try 9.10am then second try at 11.50am. Come 1.04pm I got the message with the code. I pop down to my local EE store about 1.30pm. There is a queue outside the door. After 5 mins a crabbit lassie comes over to us and says. "Can you all come inside the shop I have a footfall counter that's counting you a million times (I had made a thread about this shops obsession with footfall counter recently). If you are in for a Power Bar you must have the text message, you must be the account holder and you must have ID!"

I was hoping I didn't have to be served by her! Thankfully a guy severed me. I gave him my phone with and showed him the text. All he asked is "Are you the account holder?" Started processing it and the phone got a text saying "You've got your Power Bar..." I said to the guy I didn't think it would be so busy. He said "That's it getting quiet now!"

When I got home I got another text saying "We can only send 1 code per customer..." Yes their system must be overloaded!

Footfall counter thread if anyone's interested:

http://forums.digitalspy.co.uk/showt...499&highlight=

Zebb · 16-04-2015, 14:45

Quote:

Originally Posted by Everything Goes

Snip... Thankfully a guy severed me.

Ouch! Sorry, in a silly mood at the moment.

victor mel · 16-04-2015, 15:30

I finally have the code but in two minds now. So its not our charger but on contact and we have to hand it back after 18 months or pay £5? Seems ridiculous for something you can buy on Amazon for £3 including delivery.

Everything Goes · 16-04-2015, 15:58

Quote:

Originally Posted by victor mel

I finally have the code but in two minds now. So its not our charger but on contact and we have to hand it back after 18 months or pay £5? Seems ridiculous for something you can buy on Amazon for £3 including delivery.

While they may not hold you to these terms and conditions do be aware they exist. Worst thing that can happen is they charge you £5 in 18 months time if you don't hand it back.

Mark C · 16-04-2015, 16:04

Quote:

Originally Posted by metanoia

Got my reply, a mere 5 hours that took.

Sent my text at 10:00hrs, still waiting.......

Mark C · 16-04-2015, 16:07

Quote:

Originally Posted by victor mel

I finally have the code but in two minds now. So its not our charger but on contact and we have to hand it back after 18 months or pay £5? Seems ridiculous for something you can buy on Amazon for £3 including delivery.

3 quid ? The Anker models (which this one seems to be an OEM version of) are about a tenner. 3 quid might get you some crappy one, that could explode, but your choice.....

moox · 16-04-2015, 16:08

I got my code after texting at about 8am.

16-04-2015, 10:07	#76
Everything Goes Forum Member Join Date: Mar 2002 Location: In the future.... Posts: 11,259	Quote: Originally Posted by Theporter It's an 18 month contract and if you don't return it they will take a fiver from your account so not free http://ee.co.uk/content/dam/ee-help/...ons_300315.pdf Interesting: Quote: A Power Bar is made available to you on a free to hire basis, under the terms of this agreement, for a maximum of 18 months. After 18 months, the Power Bar must be returned to EE and the Service will end. At the end of your initial 18 month hire period, you may be entitled to enter into a new hire agreement but we reserve our right to refuse any hire request that you make When this agreement expires or terminates (for mobile or broadband customer this will happen automatically if you chose to cancel your agreement with us for mobile or broadband services), you must return the Power Bar to an EE store within 60 days. If you don’t you’ll have to pay a charge to compensate us for replacing the Power Bar. Currently this is £5. For mobile and broadband customers, this will be applied to your bill. If you’re not an existing customer, we’ll contact you using the information supplied to us when you joined EE Power and we’ll issue a bill for the cost of replacing the Power Bar that has not been returned. 2.8 The Power Bar remains our property, you are responsible for making sure that the Power Bar is kept in good working condition and used properly whilst in your care.

16-04-2015, 10:14	#77
Silent No More Forum Member Join Date: Oct 2012 Posts: 466	Quote: Originally Posted by Everything Goes Interesting: Why is that interesting?

16-04-2015, 10:15	#78
WelshBluebird Forum Member Join Date: Nov 2008 Posts: 720	Quote: Originally Posted by Silent No More It'll only be a contract if they make me aware of the terms and I agree to them. Which will probably have to happen for you to actually get a power bar from them in the first place!

16-04-2015, 10:21	#79
Synthetic42 Forum Member Join Date: Oct 2012 Location: Newcastle Posts: 1,510	So you have to return it after 18 months or if you leave them before that, not a massive deal as you're getting to use it for free anyway (minus the 35p text) they'll probably make quite a bit from people sending the texts anyway

16-04-2015, 10:31	#80
Silent No More Forum Member Join Date: Oct 2012 Posts: 466	Just got mine. No mention of contracts, minimum term, £5 charge, etc. Gave him my code, he typed it in, a received a "Congrats on getting your power bar" type message and he handed me the bar and said "there you go mate".

16-04-2015, 10:48	#81
Mark C Forum Member Join Date: Dec 2001 Location: Hampshire Posts: 8,102	Quote: Originally Posted by Silent No More Just got mine. No mention of contracts, minimum term, £5 charge, etc. It's unenforceable, and in any case the 'book' price of the chargers (as far as EE's bean counters are concerned) will be bugger all after 18 months. Cost of collection won't make it worthwhile.

16-04-2015, 10:58	#82
alanwarwic Forum Member Join Date: Oct 2003 Location: the wild world web Posts: 28,132	Ha, So its a rent-a-blob.

16-04-2015, 11:15	#83
Silent No More Forum Member Join Date: Oct 2012 Posts: 466	Quote: Originally Posted by Mark C It's unenforceable, and in any case the 'book' price of the chargers (as far as EE's bean counters are concerned) will be bugger all after 18 months. Cost of collection won't make it worthwhile. I completely agree. Anyway, for anyone that's interested: http://tinypic.com/r/2nuo9ok/8

16-04-2015, 11:19	#84
Zebb Forum Member Join Date: Apr 2014 Posts: 652	Quote: Originally Posted by Theporter It's an 18 month contract and if you don't return it they will take a fiver from your account so not free http://ee.co.uk/content/dam/ee-help/...ons_300315.pdf When this agreement expires or terminates (for mobile or broadband customer this will happen automatically if you chose to cancel your agreement with us for mobile or broadband services), you must return the Power Bar to an EE store within 60 days. If you don’t you’ll have to pay a charge to compensate us for replacing the Power Bar. Currently this is £5. For mobile and broadband customers, this will be applied to your bill. If you’re not an existing customer, we’ll contact you using the information supplied to us when you joined EE Power and we’ll issue a bill for the cost of replacing the Power Bar that has not been returned Win, win, win for EE. All this publicity, millions of 35p texts, plus £5 charge after 18 months. Funny how they claimed it's worth £20 for basically a single AA rechargeable battery. And now this morning; email and text spam from EE, not such a bargain after all.

16-04-2015, 11:35	#85
Synthetic42 Forum Member Join Date: Oct 2012 Location: Newcastle Posts: 1,510	Sent my text at half 8 and still no reply.... EDIT: Got it just after I posted this.

16-04-2015, 11:49	#86
metanoia Forum Member Join Date: Nov 2009 Posts: 595	Sent my text at 8:59, still no reply. Just seeing if EE are monitoring this forum and it will magically arrive as I post this as per the poster above.

16-04-2015, 11:51	#87
Synthetic42 Forum Member Join Date: Oct 2012 Location: Newcastle Posts: 1,510	Quote: Originally Posted by metanoia Sent my text at 8:59, still no reply. Just seeing if EE are monitoring this forum and it will magically arrive as I post this as per the poster above. It did seem a bit coincidental haha, It's probably just the system catching up with the backlog

16-04-2015, 12:01	#88
Zebb Forum Member Join Date: Apr 2014 Posts: 652	Comments on other forums are that POWER has to be in capitals?

16-04-2015, 12:11	#89
Everything Goes Forum Member Join Date: Mar 2002 Location: In the future.... Posts: 11,259	Quote: Originally Posted by Zebb Comments on other forums are that POWER has to be in capitals? Tried it twice and no reply and no change to my balance so ive given up. on EE Dan and Phil promotional sim.

16-04-2015, 12:13	#90
a4704 Forum Member Join Date: May 2014 Posts: 45	Got my reply an hour ago and I've just collected it from my local EE store.

16-04-2015, 12:18	#91
Ollie_h19 Forum Member Join Date: Jan 2008 Location: Derby Posts: 7,366	Quote: Originally Posted by Zebb Comments on other forums are that POWER has to be in capitals? Mine wasnt in caps.

16-04-2015, 12:20	#92
Synthetic42 Forum Member Join Date: Oct 2012 Location: Newcastle Posts: 1,510	Neither was mine, I think the system is just swamped and taking forever to generate the codes and send out the replies

16-04-2015, 14:35	#93
metanoia Forum Member Join Date: Nov 2009 Posts: 595	Got my reply, a mere 5 hours that took.

16-04-2015, 14:42	#94
Everything Goes Forum Member Join Date: Mar 2002 Location: In the future.... Posts: 11,259	Well I finally got my power bar. First try 9.10am then second try at 11.50am. Come 1.04pm I got the message with the code. I pop down to my local EE store about 1.30pm. There is a queue outside the door. After 5 mins a crabbit lassie comes over to us and says. "Can you all come inside the shop I have a footfall counter that's counting you a million times (I had made a thread about this shops obsession with footfall counter recently). If you are in for a Power Bar you must have the text message, you must be the account holder and you must have ID!" I was hoping I didn't have to be served by her! Thankfully a guy severed me. I gave him my phone with and showed him the text. All he asked is "Are you the account holder?" Started processing it and the phone got a text saying "You've got your Power Bar..." I said to the guy I didn't think it would be so busy. He said "That's it getting quiet now!" When I got home I got another text saying "We can only send 1 code per customer..." Yes their system must be overloaded! Footfall counter thread if anyone's interested: http://forums.digitalspy.co.uk/showt...499&highlight=

16-04-2015, 14:45	#95
Zebb Forum Member Join Date: Apr 2014 Posts: 652	Quote: Originally Posted by Everything Goes Snip... Thankfully a guy severed me. Ouch! Sorry, in a silly mood at the moment.

16-04-2015, 15:30	#96
victor mel Forum Member Join Date: Jan 2013 Location: Kent Posts: 2,855	I finally have the code but in two minds now. So its not our charger but on contact and we have to hand it back after 18 months or pay £5? Seems ridiculous for something you can buy on Amazon for £3 including delivery.

DS Forums

EE giving all customers portable chargers

16-04-2015, 15:58	#97
Everything Goes Forum Member Join Date: Mar 2002 Location: In the future.... Posts: 11,259	Quote: Originally Posted by victor mel I finally have the code but in two minds now. So its not our charger but on contact and we have to hand it back after 18 months or pay £5? Seems ridiculous for something you can buy on Amazon for £3 including delivery. While they may not hold you to these terms and conditions do be aware they exist. Worst thing that can happen is they charge you £5 in 18 months time if you don't hand it back.

16-04-2015, 16:04	#98
Mark C Forum Member Join Date: Dec 2001 Location: Hampshire Posts: 8,102	Quote: Originally Posted by metanoia Got my reply, a mere 5 hours that took. Sent my text at 10:00hrs, still waiting.......

16-04-2015, 16:07	#99
Mark C Forum Member Join Date: Dec 2001 Location: Hampshire Posts: 8,102	Quote: Originally Posted by victor mel I finally have the code but in two minds now. So its not our charger but on contact and we have to hand it back after 18 months or pay £5? Seems ridiculous for something you can buy on Amazon for £3 including delivery. 3 quid ? The Anker models (which this one seems to be an OEM version of) are about a tenner. 3 quid might get you some crappy one, that could explode, but your choice.....

16-04-2015, 16:08	#100
moox Forum Member Join Date: Oct 2004 Posts: 14,645	I got my code after texting at about 8am.