I thought I would sign up to Three this evening as I'm going to Spain in a couple of weeks and thought I would take advantage of their Feel At Home deal and buy a £15 add-on.
I add my debit card details and without warning, authorisation, notice, confirmation, anything at all really, my account has been topped up by £10. I was doing this through my iPhone. I've checked my internet banking account and confirmed the money is missing.
I'm annoyed the money has been taken without my permission and obviously I'm concerned they could take more. So I go through the process of removing my debit card information though Three's website and conveniently that isn't an option. That means my options are limited to calling Three's famously bad customer service department, which judging by the reviews won't get me anywhere or putting up with it.
Surely, what Three have done is illegal? Three's website says they don't refund top-ups and I'm not sure that contacting my debit card company for a refund is an option.
So, I was wondering if anyone else has had this problem and what they did about it?
Thanks.
I add my debit card details and without warning, authorisation, notice, confirmation, anything at all really, my account has been topped up by £10. I was doing this through my iPhone. I've checked my internet banking account and confirmed the money is missing.
I'm annoyed the money has been taken without my permission and obviously I'm concerned they could take more. So I go through the process of removing my debit card information though Three's website and conveniently that isn't an option. That means my options are limited to calling Three's famously bad customer service department, which judging by the reviews won't get me anywhere or putting up with it.
Surely, what Three have done is illegal? Three's website says they don't refund top-ups and I'm not sure that contacting my debit card company for a refund is an option.
So, I was wondering if anyone else has had this problem and what they did about it?
Thanks.