Three - we dont do pay as you go phones anymore

Richard_T · 11-04-2015, 19:47

Crap service rant....

So today i popped into Nottingham and visited a three store looking for a basic ( ie old fashioned non smart) pay as you go phone, only to be told that they wont let me have one unless i take out a sim only contract with it ( sales assistant points to sim only deal poster on wall)
I asked if i could have it on pay as you go, and was told only with a sim only deal as per the board, then phone in question was the Samsung S5611 Utopia and the only way they could supply pay as you go phones was with a sim only deal - should i wish to use it on pay as you go I would need to visit a pound shop and buy a three sim card there and use the pay as you go sim with the sim only deal. I asked them So you dont do pay as you go phones, and was told only with a deal ( points at sim only contract board )

d123 · 11-04-2015, 20:00

You should have asked for the Manager, it's obviously crap advice.

S5611 is £39.99 on PAYG.

http://www.three.co.uk/Discover/Devi...=0&colour=Grey

moox · 11-04-2015, 20:02

Sounds like a classic case of "I'll sell you whatever makes me more commission".

When I last went into a store asking for a PAYG SIM they tried to convince me to go on contract but weren't too fussed about giving me what I wanted

I'd either buy it direct from 3 online or print out the page proving its existance, show it to them and demand that they sell you what you want

Randomguy1 · 11-04-2015, 21:33

Three stores are really bad for this they are just as bad as phones4u were

biggyt · 11-04-2015, 22:17

I asked in a three shop how much the Samsung S6 was on PAYG, the assistant said they didn't do it on PAYG

d123 · 11-04-2015, 22:21

Quote:

Originally Posted by biggyt

I asked in a three shop how much the Samsung S6 was on PAYG, the assistant said they didn't do it on PAYG

Why didn't you just go to the Three website and check? It's £599.99.

http://www.three.co.uk/Samsung/Galax...Black_Sapphire

You could even have done it instore and shown the salesman

.

biggyt · 11-04-2015, 22:24

Quote:

Originally Posted by d123

Why didn't you just go to the Three website and check? It's £599.99.

http://www.three.co.uk/Samsung/Galax...Black_Sapphire

You could even have done it instore and shown the salesman

.

I was in town and saw the posters in the Three store advertising it, so thought I'd pop in and ask.

d123 · 11-04-2015, 22:27

Quote:

Originally Posted by biggyt

I was in town and saw the posters in the Three store advertising it, so thought I'd pop in and ask.

Bookmark the page (or print it out) and go back and educate the salesman in front of his manager.

Orbitalzone · 11-04-2015, 22:47

It's probably his manager that's giving the staff pressure to sign up customers to contracts rather than PAYG

alan.w · 11-04-2015, 22:48

Quote:

Originally Posted by d123

Why didn't you just go to the Three website and check? It's £599.99.

http://www.three.co.uk/Samsung/Galax...Black_Sapphire

You could even have done it instore and shown the salesman

.

£545 on amazon.co.uk/Samsung-Galaxy-SIM-Free-Android-Smartphone-Black-Sapphire/dp/B00UPCKMNI/ref=pd_rhf_gw_p_img_4

moox · 11-04-2015, 22:50

Quote:

Originally Posted by alan.w

£545 on amazon.co.uk/Samsung-Galaxy-SIM-Free-Android-Smartphone-Black-Sapphire/dp/B00UPCKMNI/ref=pd_rhf_gw_p_img_4

That isn't the european model though - it might have different 4G bands and you might have hassles if you need a warranty repair.

I thought Samsung started a thing where the phone would not work unless a local SIM was used to "activate" the phone, is that still the case?

d123 · 11-04-2015, 22:50

Quote:

Originally Posted by alan.w

£545 on amazon.co.uk/Samsung-Galaxy-SIM-Free-Android-Smartphone-Black-Sapphire/dp/B00UPCKMNI/ref=pd_rhf_gw_p_img_4

I wasn't doing a price comparison, just answering the OPs post about the S6 on PAYG in a Three Store

.

Gigabit · 12-04-2015, 00:13

Quote:

Originally Posted by moox

I thought Samsung started a thing where the phone would not work unless a local SIM was used to "activate" the phone, is that still the case?

That happened with the Note 3. I'm pretty sure they backtracked when loads and loads and loads of people complained about it.

d123 · 12-04-2015, 00:17

Quote:

Originally Posted by moox

That isn't the european model though - it might have different 4G bands and you might have hassles if you need a warranty repair.

I thought Samsung started a thing where the phone would not work unless a local SIM was used to "activate" the phone, is that still the case?

I think it's still in operation, from the S5.

Quote:

European Model: This product should be activated with a SIM card issued from a mobile operator within Europe. (as defined EU/EEA, Switzerland and the following Non-EEA countries Albania, Andorra, Bosnia and Herzegovina, Former Yugoslav Republic of Macedonia (F.Y.R.O.M), Monaco, Montenegro, San Marino, Serbia and Vatican City.) To use SIM cards from other regions, a cumulative call over five minutes must first be made with the SIM card f

http://www.androidcentral.com/heres-...sung-galaxy-s5

I haven't seen anything to say it has changed with this years models.

biggyt · 12-04-2015, 09:01

Quote:

Originally Posted by d123

I wasn't doing a price comparison, just answering the OPs post about the S6 on PAYG in a Three Store

.

I thought the OP was the thread starter, the Opening Poster? But thanks for your answer

Daveoc64 · 12-04-2015, 10:26

Quote:

Originally Posted by d123

I haven't seen anything to say it has changed with this years models.

It's still there. There is a leaflet in the box explaining the lock.

You must make a continuous phone call of at least 5 minutes in duration with a SIM from the region to remove the lock.

Everything Goes · 12-04-2015, 10:49

Quote:

Originally Posted by d123

I think it's still in operation, from the S5.

http://www.androidcentral.com/heres-...sung-galaxy-s5

I haven't seen anything to say it has changed with this years models.

That's shocking

Didn't know they did region locks to prevent grey imports.

Gigabit · 12-04-2015, 11:14

Quote:

Originally Posted by Daveoc64

It's still there. There is a leaflet in the box explaining the lock.

You must make a continuous phone call of at least 5 minutes in duration with a SIM from the region to remove the lock.

You see they said that with the Note 3 and it turned out that making a long call made no difference: the phone did not work outside the EU.

oilman · 12-04-2015, 12:24

Quote:

Originally Posted by d123

Why didn't you just go to the Three website and check? It's £599.99.

http://www.three.co.uk/Samsung/Galax...Black_Sapphire

You could even have done it instore and shown the salesman

.

What is point of buying latest phone at £600 and then using pay and go. Pay and go is for light users mostly or those who cannot trust themselves not to run up large bills.

For £600 you could buy a moto g and run it for 20 months in a 25 monthly sim.

moox · 12-04-2015, 12:48

Quote:

Originally Posted by oilman

What is point of buying latest phone at £600 and then using pay and go. Pay and go is for light users mostly or those who cannot trust themselves not to run up large bills.

For £600 you could buy a moto g and run it for 20 months in a 25 monthly sim.

Because 3's PAYG is actually quite good, with the bundles that they offer - unlimited data and all the minutes and texts you could want, which is more than suitable for a high end phone. Even the non-bundled rates are nice - 3p/min, 2p/text, 1p/MB

Plus it keeps one advantage of buying phones outright, that you can move networks or plans when you want, you aren't tied into a long expensive contract if money gets tight

d123 · 12-04-2015, 13:10

Quote:

Originally Posted by oilman

What is point of buying latest phone at £600 and then using pay and go. Pay and go is for light users mostly or those who cannot trust themselves not to run up large bills.

For £600 you could buy a moto g and run it for 20 months in a 25 monthly sim.

Why ask me and not biggyt who was considering it?

Maybe he wants to be on PAYG and doesn't want a Moto G? Not everyone is happy with an old budget handset....

biggyt · 12-04-2015, 14:31

I am on a sim only contract with ThreeUK already, so wouldn't be using it as PAYG. I don't really want to change my Nexus 5 at the moment. I was just curious.

enapace · 12-04-2015, 14:40

Err I don't understand why anyone would buy a High end device on Pay as You Go even if you want use it that way as the price won't be any different. Though Three does have there devices unlocked.

ard100 · 12-04-2015, 20:06

Samsung S5611 is a good non smart phone very long battery life plus the added benefit of not being a android phone so Google and the government can not track you,

11-04-2015, 19:47	#1
Richard_T Forum Member Join Date: Dec 2002 Location: East Midlands Posts: 3,842	Three - we dont do pay as you go phones anymore Crap service rant.... So today i popped into Nottingham and visited a three store looking for a basic ( ie old fashioned non smart) pay as you go phone, only to be told that they wont let me have one unless i take out a sim only contract with it ( sales assistant points to sim only deal poster on wall) I asked if i could have it on pay as you go, and was told only with a sim only deal as per the board, then phone in question was the Samsung S5611 Utopia and the only way they could supply pay as you go phones was with a sim only deal - should i wish to use it on pay as you go I would need to visit a pound shop and buy a three sim card there and use the pay as you go sim with the sim only deal. I asked them So you dont do pay as you go phones, and was told only with a deal ( points at sim only contract board )

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11-04-2015, 20:00	#2
d123 Forum Member Join Date: Jul 2007 Posts: 3,993	You should have asked for the Manager, it's obviously crap advice. S5611 is £39.99 on PAYG. http://www.three.co.uk/Discover/Devi...=0&colour=Grey

11-04-2015, 20:02	#3
moox Forum Member Join Date: Oct 2004 Posts: 14,645	Sounds like a classic case of "I'll sell you whatever makes me more commission". When I last went into a store asking for a PAYG SIM they tried to convince me to go on contract but weren't too fussed about giving me what I wanted I'd either buy it direct from 3 online or print out the page proving its existance, show it to them and demand that they sell you what you want

11-04-2015, 21:33	#4
Randomguy1 Forum Member Join Date: Apr 2015 Posts: 176	Three stores are really bad for this they are just as bad as phones4u were

11-04-2015, 22:17	#5
biggyt Forum Member Join Date: Sep 2008 Posts: 345	I asked in a three shop how much the Samsung S6 was on PAYG, the assistant said they didn't do it on PAYG

11-04-2015, 22:21	#6
d123 Forum Member Join Date: Jul 2007 Posts: 3,993	Quote: Originally Posted by biggyt I asked in a three shop how much the Samsung S6 was on PAYG, the assistant said they didn't do it on PAYG Why didn't you just go to the Three website and check? It's £599.99. http://www.three.co.uk/Samsung/Galax...Black_Sapphire You could even have done it instore and shown the salesman .

11-04-2015, 22:24	#7
biggyt Forum Member Join Date: Sep 2008 Posts: 345	Quote: Originally Posted by d123 Why didn't you just go to the Three website and check? It's £599.99. http://www.three.co.uk/Samsung/Galax...Black_Sapphire You could even have done it instore and shown the salesman . I was in town and saw the posters in the Three store advertising it, so thought I'd pop in and ask.

11-04-2015, 22:27	#8
d123 Forum Member Join Date: Jul 2007 Posts: 3,993	Quote: Originally Posted by biggyt I was in town and saw the posters in the Three store advertising it, so thought I'd pop in and ask. Bookmark the page (or print it out) and go back and educate the salesman in front of his manager.

11-04-2015, 22:47	#9
Orbitalzone Forum Member Join Date: Oct 2000 Location: Sussex Posts: 12,173	It's probably his manager that's giving the staff pressure to sign up customers to contracts rather than PAYG

11-04-2015, 22:48	#10
alan.w Forum Member Join Date: Jun 2001 Location: Southwick Brighton West Sussex Posts: 1,246	Quote: Originally Posted by d123 Why didn't you just go to the Three website and check? It's £599.99. http://www.three.co.uk/Samsung/Galax...Black_Sapphire You could even have done it instore and shown the salesman . £545 on amazon.co.uk/Samsung-Galaxy-SIM-Free-Android-Smartphone-Black-Sapphire/dp/B00UPCKMNI/ref=pd_rhf_gw_p_img_4

11-04-2015, 22:50	#11
moox Forum Member Join Date: Oct 2004 Posts: 14,645	Quote: Originally Posted by alan.w £545 on amazon.co.uk/Samsung-Galaxy-SIM-Free-Android-Smartphone-Black-Sapphire/dp/B00UPCKMNI/ref=pd_rhf_gw_p_img_4 That isn't the european model though - it might have different 4G bands and you might have hassles if you need a warranty repair. I thought Samsung started a thing where the phone would not work unless a local SIM was used to "activate" the phone, is that still the case?

12-04-2015, 00:13	#13
Gigabit Forum Member Join Date: Aug 2014 Location: United Kingdom Posts: 2,887	Quote: Originally Posted by moox I thought Samsung started a thing where the phone would not work unless a local SIM was used to "activate" the phone, is that still the case? That happened with the Note 3. I'm pretty sure they backtracked when loads and loads and loads of people complained about it.

12-04-2015, 00:17	#14
d123 Forum Member Join Date: Jul 2007 Posts: 3,993	Quote: Originally Posted by moox That isn't the european model though - it might have different 4G bands and you might have hassles if you need a warranty repair. I thought Samsung started a thing where the phone would not work unless a local SIM was used to "activate" the phone, is that still the case? I think it's still in operation, from the S5. Quote: European Model: This product should be activated with a SIM card issued from a mobile operator within Europe. (as defined EU/EEA, Switzerland and the following Non-EEA countries Albania, Andorra, Bosnia and Herzegovina, Former Yugoslav Republic of Macedonia (F.Y.R.O.M), Monaco, Montenegro, San Marino, Serbia and Vatican City.) To use SIM cards from other regions, a cumulative call over five minutes must first be made with the SIM card f http://www.androidcentral.com/heres-...sung-galaxy-s5 I haven't seen anything to say it has changed with this years models.

12-04-2015, 09:01	#15
biggyt Forum Member Join Date: Sep 2008 Posts: 345	Quote: Originally Posted by d123 I wasn't doing a price comparison, just answering the OPs post about the S6 on PAYG in a Three Store . I thought the OP was the thread starter, the Opening Poster? But thanks for your answer

12-04-2015, 10:26	#16
Daveoc64 Forum Member Join Date: Sep 2003 Location: Bristol (BBC1 West) Posts: 15,143	Quote: Originally Posted by d123 I haven't seen anything to say it has changed with this years models. It's still there. There is a leaflet in the box explaining the lock. You must make a continuous phone call of at least 5 minutes in duration with a SIM from the region to remove the lock.

12-04-2015, 10:49	#17
Everything Goes Forum Member Join Date: Mar 2002 Location: In the future.... Posts: 11,259	Quote: Originally Posted by d123 I think it's still in operation, from the S5. http://www.androidcentral.com/heres-...sung-galaxy-s5 I haven't seen anything to say it has changed with this years models. That's shocking Didn't know they did region locks to prevent grey imports.

12-04-2015, 11:14	#18
Gigabit Forum Member Join Date: Aug 2014 Location: United Kingdom Posts: 2,887	Quote: Originally Posted by Daveoc64 It's still there. There is a leaflet in the box explaining the lock. You must make a continuous phone call of at least 5 minutes in duration with a SIM from the region to remove the lock. You see they said that with the Note 3 and it turned out that making a long call made no difference: the phone did not work outside the EU.

12-04-2015, 12:24	#19
oilman Forum Member Join Date: Dec 2002 Posts: 3,854	Quote: Originally Posted by d123 Why didn't you just go to the Three website and check? It's £599.99. http://www.three.co.uk/Samsung/Galax...Black_Sapphire You could even have done it instore and shown the salesman . What is point of buying latest phone at £600 and then using pay and go. Pay and go is for light users mostly or those who cannot trust themselves not to run up large bills. For £600 you could buy a moto g and run it for 20 months in a 25 monthly sim.

12-04-2015, 12:48	#20
moox Forum Member Join Date: Oct 2004 Posts: 14,645	Quote: Originally Posted by oilman What is point of buying latest phone at £600 and then using pay and go. Pay and go is for light users mostly or those who cannot trust themselves not to run up large bills. For £600 you could buy a moto g and run it for 20 months in a 25 monthly sim. Because 3's PAYG is actually quite good, with the bundles that they offer - unlimited data and all the minutes and texts you could want, which is more than suitable for a high end phone. Even the non-bundled rates are nice - 3p/min, 2p/text, 1p/MB Plus it keeps one advantage of buying phones outright, that you can move networks or plans when you want, you aren't tied into a long expensive contract if money gets tight

12-04-2015, 13:10	#21
d123 Forum Member Join Date: Jul 2007 Posts: 3,993	Quote: Originally Posted by oilman What is point of buying latest phone at £600 and then using pay and go. Pay and go is for light users mostly or those who cannot trust themselves not to run up large bills. For £600 you could buy a moto g and run it for 20 months in a 25 monthly sim. Why ask me and not biggyt who was considering it? Maybe he wants to be on PAYG and doesn't want a Moto G? Not everyone is happy with an old budget handset....

12-04-2015, 14:31	#22
biggyt Forum Member Join Date: Sep 2008 Posts: 345	I am on a sim only contract with ThreeUK already, so wouldn't be using it as PAYG. I don't really want to change my Nexus 5 at the moment. I was just curious.

DS Forums

Three - we dont do pay as you go phones anymore

12-04-2015, 14:40	#23
enapace Forum Member Join Date: Mar 2013 Posts: 4,249	Err I don't understand why anyone would buy a High end device on Pay as You Go even if you want use it that way as the price won't be any different. Though Three does have there devices unlocked.

12-04-2015, 20:06	#24
ard100 Inactive Member Join Date: Apr 2014 Posts: 239	Samsung S5611 is a good non smart phone very long battery life plus the added benefit of not being a android phone so Google and the government can not track you,