New o2 mbb pay&go plans

ard100 · 14-04-2015, 08:52

http://www.o2.co.uk/help/bills-and-p...in-_-bodycopy1

koantemplation · 14-04-2015, 08:56

Quote:

http://www.o2.co.uk/help/bills-and-p...in-_-bodycopy1

Who the heck says they don't want their data to roll over?

It sounds like another one of those business speak things where they say the customer wants something but really it is the company that wants it.

moox · 14-04-2015, 09:13

No different to how companies like to say that they are "simplifying" your bill to "make it less confusing", when they're really increasing prices to nice round numbers and removing anything that a 10 year old would be able to work out without a calculator

d123 · 14-04-2015, 11:59

LOL, so O2 say their customers don't want large allowances or rollover, they much prefer a small allowance that they lose if they don't use.

What does that say about o2 customers? (Or at least o2's opinion of them).

swb1964 · 14-04-2015, 12:53

Am I alone in suspecting this 'survey' of customers never took place?

Synthetic42 · 14-04-2015, 12:58

Quote:

Originally Posted by swb1964

Am I alone in suspecting this 'survey' of customers never took place?

Nope. I can't imagine why a single customer would rather lose the data they haven't used, than be able to roll it over...

swb1964 · 14-04-2015, 14:37

Quote:

Originally Posted by Synthetic42

Nope. I can't imagine why a single customer would rather lose the data they haven't used, than be able to roll it over...

Exactly.

Either this survey never took place or the participants were asked a series of VERY leading questions.

magicdesign · 14-04-2015, 15:06

Next month, they will reduce their coverage - as customers have been requesting for years...

moox · 14-04-2015, 15:07

Quote:

Originally Posted by magicdesign

Next month, they will reduce their coverage - as customers have been requesting for years...

Customers requested that years ago, so O2 kept costs down by never building that 3G network

Chrysalis · 14-04-2015, 17:58

Quote:

Originally Posted by koantemplation

Who the heck says they don't want their data to roll over?

It sounds like another one of those business speak things where they say the customer wants something but really it is the company that wants it.

whenever I see a company write that, I squirm, utter BS.

Gigabit · 14-04-2015, 18:44

In the USA T-Mobile have data rollover now. Why isn't it standard is what I want to know.

Richard_T · 14-04-2015, 18:51

O2 say:

Quote:

You’ve told us that data rollover isn’t something you want – most of you buy more data than you need. So we’re creating new data plans that are smaller and more flexible so you only pay for the data you need, when you need it.

So at face value, people dont want their data allowance to roll over and the data allowances will soon be reduced.
So for £16 i could get 1GB of data on a sim only plan - however it looks like it will soon be less data as people dont want too much data

jonmorris · 15-04-2015, 22:09

People on O2 probably couldn't use their data so got a little miffed to see it rollover by default as they were still struggling along with 0.01Mbps on GPRS.

jchamier · 15-04-2015, 22:22

Quote:

Originally Posted by jonmorris

People on O2 probably couldn't use their data so got a little miffed to see it rollover by default as they were still struggling along with 0.01Mbps on GPRS.

Or as happened to my parents, went travelling around the UK with O2 data SIMs in their tablets, and found no signal but phones (EE and Three) worked fine. O2 data SIMs were cancelled upon return.

jonmorris · 15-04-2015, 23:53

I still have a real sweet and sour experience with O2. Where you have 4G, it's great. Where you don't, 2G and 3G is as awful as ever.

Until the whole network is upgraded, only people who never move about much should ever consider O2. And mobile broadband? Where data is the ONLY thing you're using? Forget it!!

ard100 · 16-04-2015, 09:02

o2 mbb payg customers have complained that 5gb of data for £30 is far two much data and have requested that be reduced to 500mb for £30

jonmorris · 16-04-2015, 14:51

I Tweeted O2 last night;

https://twitter.com/jmcomms/status/588448785187139584

Apparently: "Data rollover isn’t something our customers really value, but if you do run out there are always bolt ons that can be added."

So there you have it.

ard100 · 16-04-2015, 15:14

I am not a twitter member can you please ask them on twitter what he new payg mbb rates are going to be in may?

Quote:

Originally Posted by jonmorris

I Tweeted O2 last night;

https://twitter.com/jmcomms/status/588448785187139584

Apparently: "Data rollover isn’t something our customers really value, but if you do run out there are always bolt ons that can be added."

So there you have it.

14-04-2015, 08:52	#1
ard100 Inactive Member Join Date: Apr 2014 Posts: 239	New o2 mbb pay&go plans http://www.o2.co.uk/help/bills-and-p...in-_-bodycopy1

14-04-2015, 08:56	#2
koantemplation Forum Member Join Date: Oct 2002 Location: Wolf359 Posts: 96,797	Quote: Originally Posted by ard100 http://www.o2.co.uk/help/bills-and-p...in-_-bodycopy1 Who the heck says they don't want their data to roll over? It sounds like another one of those business speak things where they say the customer wants something but really it is the company that wants it.

14-04-2015, 09:13	#3
moox Forum Member Join Date: Oct 2004 Posts: 14,645	No different to how companies like to say that they are "simplifying" your bill to "make it less confusing", when they're really increasing prices to nice round numbers and removing anything that a 10 year old would be able to work out without a calculator

14-04-2015, 11:59	#4
d123 Forum Member Join Date: Jul 2007 Posts: 3,993	LOL, so O2 say their customers don't want large allowances or rollover, they much prefer a small allowance that they lose if they don't use. What does that say about o2 customers? (Or at least o2's opinion of them).

14-04-2015, 12:53	#5
swb1964 Forum Member Join Date: Jan 2015 Posts: 2,455	Am I alone in suspecting this 'survey' of customers never took place?

14-04-2015, 12:58	#6
Synthetic42 Forum Member Join Date: Oct 2012 Location: Newcastle Posts: 1,510	Quote: Originally Posted by swb1964 Am I alone in suspecting this 'survey' of customers never took place? Nope. I can't imagine why a single customer would rather lose the data they haven't used, than be able to roll it over...

14-04-2015, 14:37	#7
swb1964 Forum Member Join Date: Jan 2015 Posts: 2,455	Quote: Originally Posted by Synthetic42 Nope. I can't imagine why a single customer would rather lose the data they haven't used, than be able to roll it over... Exactly. Either this survey never took place or the participants were asked a series of VERY leading questions.

14-04-2015, 15:06	#8
magicdesign Forum Member Join Date: Apr 2015 Posts: 58	Next month, they will reduce their coverage - as customers have been requesting for years...

14-04-2015, 15:07	#9
moox Forum Member Join Date: Oct 2004 Posts: 14,645	Quote: Originally Posted by magicdesign Next month, they will reduce their coverage - as customers have been requesting for years... Customers requested that years ago, so O2 kept costs down by never building that 3G network

14-04-2015, 17:58	#10
Chrysalis Forum Member Join Date: Sep 2003 Location: Leics Posts: 581	Quote: Originally Posted by koantemplation Who the heck says they don't want their data to roll over? It sounds like another one of those business speak things where they say the customer wants something but really it is the company that wants it. whenever I see a company write that, I squirm, utter BS.

14-04-2015, 18:44	#11
Gigabit Forum Member Join Date: Aug 2014 Location: United Kingdom Posts: 2,887	In the USA T-Mobile have data rollover now. Why isn't it standard is what I want to know.

14-04-2015, 18:51	#12
Richard_T Forum Member Join Date: Dec 2002 Location: East Midlands Posts: 3,842	O2 say: Quote: You’ve told us that data rollover isn’t something you want – most of you buy more data than you need. So we’re creating new data plans that are smaller and more flexible so you only pay for the data you need, when you need it. So at face value, people dont want their data allowance to roll over and the data allowances will soon be reduced. So for £16 i could get 1GB of data on a sim only plan - however it looks like it will soon be less data as people dont want too much data

15-04-2015, 22:09	#13
jonmorris Forum Member Join Date: Jul 2002 Location: a land filled with trolls Posts: 12,018	People on O2 probably couldn't use their data so got a little miffed to see it rollover by default as they were still struggling along with 0.01Mbps on GPRS.

15-04-2015, 22:22	#14
jchamier Forum Member Join Date: Mar 2000 Location: This forum Posts: 3,392	Quote: Originally Posted by jonmorris People on O2 probably couldn't use their data so got a little miffed to see it rollover by default as they were still struggling along with 0.01Mbps on GPRS. Or as happened to my parents, went travelling around the UK with O2 data SIMs in their tablets, and found no signal but phones (EE and Three) worked fine. O2 data SIMs were cancelled upon return.

15-04-2015, 23:53	#15
jonmorris Forum Member Join Date: Jul 2002 Location: a land filled with trolls Posts: 12,018	I still have a real sweet and sour experience with O2. Where you have 4G, it's great. Where you don't, 2G and 3G is as awful as ever. Until the whole network is upgraded, only people who never move about much should ever consider O2. And mobile broadband? Where data is the ONLY thing you're using? Forget it!!

16-04-2015, 09:02	#16
ard100 Inactive Member Join Date: Apr 2014 Posts: 239	o2 mbb payg customers have complained that 5gb of data for £30 is far two much data and have requested that be reduced to 500mb for £30

16-04-2015, 14:51	#17
jonmorris Forum Member Join Date: Jul 2002 Location: a land filled with trolls Posts: 12,018	I Tweeted O2 last night; https://twitter.com/jmcomms/status/588448785187139584 Apparently: "Data rollover isn’t something our customers really value, but if you do run out there are always bolt ons that can be added." So there you have it.

16-04-2015, 15:14	#18
ard100 Inactive Member Join Date: Apr 2014 Posts: 239	I am not a twitter member can you please ask them on twitter what he new payg mbb rates are going to be in may? Quote: Originally Posted by jonmorris I Tweeted O2 last night; https://twitter.com/jmcomms/status/588448785187139584 Apparently: "Data rollover isn’t something our customers really value, but if you do run out there are always bolt ons that can be added." So there you have it.

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New o2 mbb pay&go plans