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Unsolicited calls concerning your computer |
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#201 |
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Forum Member
Join Date: Feb 2007
Location: Down South
Posts: 1,791
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Quote:
Have they not done something to her computer if she gave them remote access?
But unless she's competent enough (and I don't think she may be) then it's probably best to get a knowledgeable friend or a computer technician to check it out for her. |
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#202 |
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Join Date: Jan 2006
Location: Wessex
Posts: 4,874
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Quote:
Have they not done something to her computer if she gave them remote access?
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#203 |
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Guest
Join Date: Oct 2008
Posts: 11,503
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Quote:
that is the stupidest thing I have read today
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Lovely.
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#204 |
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Forum Member
Join Date: Aug 2010
Location: Essex
Posts: 16,218
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Quote:
What was today's?
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#205 |
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Forum Member
Join Date: Jun 2003
Location: Sussex
Posts: 4,749
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Quote:
Yes they will have and depending on how unscrupulous they are will depend on what actions your Aunt needs to take.
But unless she's competent enough (and I don't think she may be) then it's probably best to get a knowledgeable friend or a computer technician to check it out for her. Quote:
Sorry I didn't realize that they she had given them remote access. I don't use windows so I can't really help with the specifics on detecting malware, viruses and rootkits but one thing that may be worth doing is to get a back up of any important files, photos documents etc. It mat also be worth having a look at the browser history as this may help in working out the fix. If your aunt has any saved passwords in the browser it may be a good idea to change them from a different machine.
She also told me Amazon phoned a while ago too - is that another scam people are experiencing?
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#206 |
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Forum Member
Join Date: Mar 2009
Posts: 14,541
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Quote:
They soon put the phone down when I tell them we have a Mac
![]() I heard that on Security Now where many people who had been called testified to the fact that they have a Mac script. When it comes to user stupidity the Mac is no more secure than Windows. |
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#207 |
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Forum Member
Join Date: Aug 2010
Location: Essex
Posts: 16,218
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Quote:
When it comes to user stupidity the Mac is no more secure than Windows. |
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#208 |
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Forum Member
Join Date: Mar 2006
Posts: 30,072
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Quote:
Possibly even less secure as many Mac users believe their Mac is secure.
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#209 |
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Forum Member
Join Date: Sep 2005
Location: London
Posts: 2,539
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I just said I don't use a PC at all. Quote:
They soon put the phone down when I tell them we have a Mac
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#210 |
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Forum Member
Join Date: Apr 2006
Location: Location: Location
Posts: 4,213
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I managed to confuse one caller when he asked me to log on to their website. I said he'd not be able to talk to me any more if that was the case - I pretended I was still on dial-up.
Last edited by Smiley433 : 25-10-2011 at 17:59. Reason: Gramatics |
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#211 |
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Guest
Join Date: Oct 2008
Posts: 11,503
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Quote:
Probably that, but the day is still young
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#212 |
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Forum Member
Join Date: Mar 2005
Posts: 6,570
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My father in law had one of these calls when we were visiting. As he is always asking me to sort his laptop out, he said to the guy, 'Hang on I'll put you over to the tech department'. I took the phone and just said 'Good morning, Technical department, how can I help you?' Mr Mumbai just hung up.....My father in law thought it hilarious, but, at least it alerted him to the scam for future reference...
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#213 |
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Forum Member
Join Date: Nov 2005
Location: Cambridge, UK
Posts: 1,656
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I told one today that he was speaking to the central IT support office and that we were currently supporting 246 Pcs - which one did he think was producing errors? He said, "You have 246 computers?" I said, "Yes, plus servers." He said to turn any one on. I asked how my 14 support techs could have failed to spot the errors. He said a machine was running slowly. I told him they were all i7s and were running like stuff off a shovel.
He said goodbye. I was quite disappointed. I try to have a new script each time they call. Life has its little pleasures. |
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#214 |
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Forum Member
Join Date: Jun 2011
Posts: 148
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I had the same problem a fortnight ago. Only I stupidly gave them remote access to my PC three weeks ago - only slamming the phone down when they demanded £200 for "an updated security certificate".
Everything seems to be working fine (if a little sluggish) - and there hasn't been any funny business with my bank account - but I'm worried that some malware has been covertly installed. What is the best (and cheapest) way to check whether things were tampered with? They scary thing is that they knew the code of my copy of Windows (which they quoted at me when I queried who they were). |
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#215 |
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Forum Member
Join Date: Sep 2003
Location: Sandy Heath, Beds. UK
Posts: 10,377
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Quote:
What is the best (and cheapest) way to check whether things were tampered with?
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#216 |
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Forum Member
Join Date: Jun 2011
Posts: 148
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Thanks. A couple of questions.
I have Microsoft Security installed - will that cause conflicts with Malwarebytes? Will a System Restore delete Word files created in the last two weeks? |
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#217 |
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Inactive Member
Join Date: Sep 2005
Posts: 16,389
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Quote:
Thanks. A couple of questions.
I have Microsoft Security installed - will that cause conflicts with Malwarebytes? Will a System Restore delete Word files created in the last two weeks? & No, no user data files are affected. |
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#218 |
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Forum Member
Join Date: Jan 2007
Posts: 19,460
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Quote:
They scary thing is that they knew the code of my copy of Windows (which they quoted at me when I queried who they were).
Re: checking your PC, MSE is not really up to it, run Malwarebytes as suggested, ideally replace MSE with an F-Secure or Norton trial , or run their online scans here and here. |
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#219 |
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Inactive Member
Join Date: Sep 2005
Posts: 16,389
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Quote:
Did you check it was correct- they usually just trot out some random code.
Re: checking your PC, MSE is not really up to it, run Malwarebytes as suggested, ideally replace MSE with an F-Secure or Norton trial , or run their online scans here and here. |
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#220 |
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Forum Member
Join Date: Jan 2007
Posts: 19,460
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Quote:
Nothing wrong with MSE when backed up with MBAM and/or SAS
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#221 |
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Forum Member
Join Date: Jun 2011
Posts: 148
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"Did you check it was correct- they usually just trot out some random code."
Extremely worringly the code was correct |
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#222 |
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Forum Member
Join Date: Sep 2003
Location: Sandy Heath, Beds. UK
Posts: 10,377
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Quote:
"Did you check it was correct- they usually just trot out some random code."
Extremely worringly the code was correct |
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#223 |
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Forum Member
Join Date: Jun 2011
Posts: 148
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Just had a look. The System Restore function seems to have been disabled since System Protection was turned off.
I am scanning my PC with Malbytes. |
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#224 |
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Forum Member
Join Date: Jun 2011
Posts: 148
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After scanning nearly half a million (!) items in 45 mins Malbytes gave my system the all-clear.
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#225 |
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Forum Member
Join Date: Jan 2007
Posts: 19,460
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Quote:
After scanning nearly half a million (!) items in 45 mins Malbytes gave my system the all-clear.
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