iphone 4s help

monkey · 19-04-2015, 17:18

my wife's iphone was playing up (battery % not moving), and she had battery replaced a couple of months ago. All was fine until a few days ago when it started again.

So I thought software update (from 7 to 8.3) may help or factory restore. When trying this via itunes error 29 appeared. I have tried to restore it using a different pc and turning off the virus firewall but no luck - the phone will not boot up (stuck at itunes logo). From googling the problem many find it is a battery issue. Does anyone have any advice?

Also, as a temporary measure I have an old android phone so have taken the sim from the iphone and popped it in here. The contacts were not saved on the sim... is there anyway to extract the contacts from the PC where the itunes backup is? At the very least I can see the numbers on the screen and load some in to the temporary phone!!!

stephen122333 · 20-04-2015, 10:15

if you have icloud set up, go to
icloud.com
and login and you should be able to get your numbers

jchamier · 20-04-2015, 17:44

Quote:

Originally Posted by monkey

Also, as a temporary measure I have an old android phone so have taken the sim from the iphone and popped it in here. The contacts were not saved on the sim... is there anyway to extract the contacts from the PC where the itunes backup is? At the very least I can see the numbers on the screen and load some in to the temporary phone!!!

Try this - the demo can access your iTunes backup files: http://www.macroplant.com/iexplorer/

You may also want to consider syncing your contacts in future with something like Gmail so they're available on any device. Hopefully they are on iCloud - try www.icloud.com and your apple account email and password as you use to buy apps.

dragonrapide · 20-04-2015, 22:26

Did Apple replace the battery. If so then they may send it away for another new one to be installed. If the phone has completely had it they may give you a discount on a newer model. If it was not Apple then I am afraid apart from taking it back to where you had it done I don't know what you could do.

Stig · 21-04-2015, 06:03

Quote:

Originally Posted by stephen122333

if you have icloud set up, go to
icloud.com
and login and you should be able to get your numbers

Unless I'm being thick, iCloud didn't work like that. You can't just login to a website to view your contacts.

jchamier · 21-04-2015, 06:56

Quote:

Originally Posted by Stig

Unless I'm being thick, iCloud didn't work like that. You can't just login to a website to view your contacts.

It can do. If you set up a new iPhone since iOS 6 ( I think ) you are asked if you want to set up iCloud, and if you say Yes and then add contacts are normal they are synced to iCloud as well as being stored on the phone.

If you then add email from google, yahoo etc then these ask if you want to store contacts on that service as well.

Stig · 21-04-2015, 07:16

Quote:

Originally Posted by jchamier

It can do. If you set up a new iPhone since iOS 6 ( I think ) you are asked if you want to set up iCloud, and if you say Yes and then add contacts are normal they are synced to iCloud as well as being stored on the phone.

The OP wanted to get his contacts from an iPhone on to a Android phone. iCloud isn't going to help there. You can't just 'go to www.icloud.com' and access your contacts.

simon69c · 21-04-2015, 10:05

Quote:

Originally Posted by Stig

The OP wanted to get his contacts from an iPhone on to a Android phone. iCloud isn't going to help there. You can't just 'go to www.icloud.com' and access your contacts.

Umm - that's precisely what you can do, and you can select them all and export them as a vcard. You could then either import them into google contacts on their website and they will be ready waiting for when the android phone logs into that google account.

Stig · 21-04-2015, 12:36

Quote:

Originally Posted by simon69c

Umm - that's precisely what you can do, and you can select them all and export them as a vcard. You could then either import them into google contacts on their website and they will be ready waiting for when the android phone logs into that google account.

Thanks!

When I looked at iCloud.com on my iPad, I didn't see those options. Now I look at it via a PC, I see lots of options I didn't know existed.

jchamier · 21-04-2015, 21:59

Quote:

Originally Posted by Stig

Thanks!

When I looked at iCloud.com on my iPad, I didn't see those options. Now I look at it via a PC, I see lots of options I didn't know existed.

Yes iCloud.com detects you're using an iOS device and doesn't show the options that couldn't be used. I've migrated a few people's contacts from iCloud to Google Mail, and one to MS Exchange (office 365).

19-04-2015, 17:18	#1
monkey Forum Member Join Date: Feb 2001 Location: Herts Posts: 471	iphone 4s help my wife's iphone was playing up (battery % not moving), and she had battery replaced a couple of months ago. All was fine until a few days ago when it started again. So I thought software update (from 7 to 8.3) may help or factory restore. When trying this via itunes error 29 appeared. I have tried to restore it using a different pc and turning off the virus firewall but no luck - the phone will not boot up (stuck at itunes logo). From googling the problem many find it is a battery issue. Does anyone have any advice? Also, as a temporary measure I have an old android phone so have taken the sim from the iphone and popped it in here. The contacts were not saved on the sim... is there anyway to extract the contacts from the PC where the itunes backup is? At the very least I can see the numbers on the screen and load some in to the temporary phone!!!

20-04-2015, 10:15	#2
stephen122333 Forum Member Join Date: Apr 2010 Location: London Posts: 835	if you have icloud set up, go to icloud.com and login and you should be able to get your numbers

20-04-2015, 17:44	#3
jchamier Forum Member Join Date: Mar 2000 Location: This forum Posts: 3,392	Quote: Originally Posted by monkey Also, as a temporary measure I have an old android phone so have taken the sim from the iphone and popped it in here. The contacts were not saved on the sim... is there anyway to extract the contacts from the PC where the itunes backup is? At the very least I can see the numbers on the screen and load some in to the temporary phone!!! Try this - the demo can access your iTunes backup files: http://www.macroplant.com/iexplorer/ You may also want to consider syncing your contacts in future with something like Gmail so they're available on any device. Hopefully they are on iCloud - try www.icloud.com and your apple account email and password as you use to buy apps.

20-04-2015, 22:26	#4
dragonrapide Forum Member Join Date: Jan 2008 Location: shoreham-by-sea Posts: 827	Did Apple replace the battery. If so then they may send it away for another new one to be installed. If the phone has completely had it they may give you a discount on a newer model. If it was not Apple then I am afraid apart from taking it back to where you had it done I don't know what you could do.

21-04-2015, 06:03	#5
Stig Forum Member Join Date: Sep 2003 Location: Sandy Heath, Beds. UK Posts: 10,383	Quote: Originally Posted by stephen122333 if you have icloud set up, go to icloud.com and login and you should be able to get your numbers Unless I'm being thick, iCloud didn't work like that. You can't just login to a website to view your contacts.

21-04-2015, 06:56	#6
jchamier Forum Member Join Date: Mar 2000 Location: This forum Posts: 3,392	Quote: Originally Posted by Stig Unless I'm being thick, iCloud didn't work like that. You can't just login to a website to view your contacts. It can do. If you set up a new iPhone since iOS 6 ( I think ) you are asked if you want to set up iCloud, and if you say Yes and then add contacts are normal they are synced to iCloud as well as being stored on the phone. If you then add email from google, yahoo etc then these ask if you want to store contacts on that service as well.

21-04-2015, 07:16	#7
Stig Forum Member Join Date: Sep 2003 Location: Sandy Heath, Beds. UK Posts: 10,383	Quote: Originally Posted by jchamier It can do. If you set up a new iPhone since iOS 6 ( I think ) you are asked if you want to set up iCloud, and if you say Yes and then add contacts are normal they are synced to iCloud as well as being stored on the phone. The OP wanted to get his contacts from an iPhone on to a Android phone. iCloud isn't going to help there. You can't just 'go to www.icloud.com' and access your contacts.

21-04-2015, 10:05	#8
simon69c Forum Member Join Date: Feb 2004 Location: Glasgow Posts: 1,415	Quote: Originally Posted by Stig The OP wanted to get his contacts from an iPhone on to a Android phone. iCloud isn't going to help there. You can't just 'go to www.icloud.com' and access your contacts. Umm - that's precisely what you can do, and you can select them all and export them as a vcard. You could then either import them into google contacts on their website and they will be ready waiting for when the android phone logs into that google account.

21-04-2015, 12:36	#9
Stig Forum Member Join Date: Sep 2003 Location: Sandy Heath, Beds. UK Posts: 10,383	Quote: Originally Posted by simon69c Umm - that's precisely what you can do, and you can select them all and export them as a vcard. You could then either import them into google contacts on their website and they will be ready waiting for when the android phone logs into that google account. Thanks! When I looked at iCloud.com on my iPad, I didn't see those options. Now I look at it via a PC, I see lots of options I didn't know existed.

21-04-2015, 21:59	#10
jchamier Forum Member Join Date: Mar 2000 Location: This forum Posts: 3,392	Quote: Originally Posted by Stig Thanks! When I looked at iCloud.com on my iPad, I didn't see those options. Now I look at it via a PC, I see lots of options I didn't know existed. Yes iCloud.com detects you're using an iOS device and doesn't show the options that couldn't be used. I've migrated a few people's contacts from iCloud to Google Mail, and one to MS Exchange (office 365).

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iphone 4s help