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Openreach... Who are they??? |
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#1 |
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Forum Member
Join Date: Apr 2015
Posts: 25
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Openreach... Who are they???
The title got you attention then, Iv'e been reading this forum for a while now but only joined recently, I have noticed that a lot of posts refer to BT as the company that will repair a telephone line so I just thought I'd start a thread to see if we can educate other users about who will actually fix a faulty land line.
Now it's true that Openreach is part of the BT group, but they are a separate company, at least as far as the market is concerned. Openreach was created nearly 10 years ago now and I'm amazed how confused some people still seem to be. It does not matter who you pay for your land line service, if it needs to be repaired then it will very likely be an Openreach engineer, I stress Openreach, not BT Openreach, There is no such company called BT Openreach the same way there is no company call Kingfisher B&Q, the Kingfisher Group owns B&Q along with Screwfix and I think a few other DIY type shops but B&Q is only known by that name. BT owns Openreach, at least for now anyway, but it is just Openreach because that is what OfCom want. If your line is faulty, then let the company you rent the line off know and they should arrange for it to be fixed, SKY have there own engineers and so do Talk Talk but none of the companies, including BT can repair anything behind the master socket, that has to be Openreach. |
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#2 |
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Forum Member
Join Date: Apr 2015
Posts: 176
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I know what you mean. It is also annoying when companies still say in the small print "you need a BT line" or something along those lines.
Aren't Sky and TalkTalk working on their own networks soon? |
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#3 |
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Forum Member
Join Date: Apr 2015
Posts: 25
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Quote:
I know what you mean. It is also annoying when companies still say in the small print "you need a BT line" or something along those lines.
Aren't Sky and TalkTalk working on their own networks soon? |
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#4 |
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Join Date: Apr 2015
Posts: 176
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I found this link http://www.inca.coop/cityfibre-tie-y...l-sky-talktalk
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#5 |
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Forum Member
Join Date: Apr 2015
Posts: 25
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Very interesting, seems to be just York and Hull so far but more choice is never a bad thing and 1gb speeds too.
![]() I'd like to see how they get FTTH cheap enough to be wide spread though |
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#6 |
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Forum Member
Join Date: Oct 2001
Posts: 26,378
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Quote:
It does not matter who you pay for your land line service, if it needs to be repaired then it will very likely be an Openreach engineer, I stress Openreach, not BT Openreach,
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#7 |
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Forum Member
Join Date: Oct 2003
Location: Darn Sarf
Posts: 28,724
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Quote:
Originally Posted by Jimbo806;77*****2
Iv'e not heard anything but I doubt it, the cost would bankrupt even a big company like SKY, plus the underground on most streets are already pretty full with gas, water pipes, electricity cables, telephone cables and ducting waste water pipes, don't think you could shoe horn much else down there lol.
Any expansion of other networks should be via existing Openreach cabling AND Virgin Media cabling, who like Openreach, should be forced to wholesale space on their infrastructure to others. |
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#8 |
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Forum Member
Join Date: Apr 2015
Posts: 25
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Quote:
Except for if you have a landline from Virgin on their network, except for if you have a KC landline on their network etc etc.
As for KC, as far as I am aware they are part of Kingston-Upon-Hull which don't stretch outside of that district, so you may have got me on that one. Not sure if the ect ect was necessary as I think that's all the networks covered! |
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#9 |
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Forum Member
Join Date: Oct 2004
Posts: 14,633
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Not sure why you needed to point this out. I'll say BT because it's still BT, even if the name on the vans and on the jackets is "Openreach - a BT Group business". Openreach is simply a construct to make it seem as if BT is separating itself. There's still the huge issue of money. BT Wholesale and BT Retail's "payments" to Openreach for their services are just money going from one pocket to another - not like a third party who suffers a real cost to their business. I wonder how much of that gets spent on buying EE and free sports for BT retail customers? There's also the question of whether Openreach is making decisions in the best interests of the entire industry, or whether they are in the best interests of BT Wholesale/BT Retail It'll still be BT right up until the point that full separation happens. Quote:
You've sort of made the point of this thread, yes Virgin Media do have a large network in the UK, but they are not everywhere, you can be paying VM for you phone line but still have Openreach out if it goes off, granted it's a small percentage but VM do try and sell their phone service to customers and will use Openreach network to do that.
It's rather pointless pedantry. If you have a VM residential phone line it is highly likely that it is on entirely VM infrastructure and VM will send one of their own out to fix it. Business customers may work differently, since VM still operates far away from their cabled networks by leasing fibre from BT and others |
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#10 |
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Forum Member
Join Date: Oct 2001
Posts: 26,378
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Quote:
Not sure if the ect ect was necessary as I think that's all the networks covered!
There are other altnets out there as well. |
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#11 |
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Join Date: Apr 2015
Posts: 25
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What about B4RN, Hyperoptic and Gigaclear?
There are other altnets out there as well. |
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#12 |
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Join Date: Dec 2007
Location: Herefordshire
Posts: 22,785
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Openreach is a company that is hopefully going to fix my phone line and broadband.
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#13 |
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Forum Member
Join Date: Oct 2004
Posts: 14,633
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So are you saying I can contact any of these companies and request a telephone line and they will dig up my road and lay cables to my sitting room?
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#14 |
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Join Date: Apr 2015
Posts: 25
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Quote:
Not sure why you needed to point this out. I'll say BT because it's still BT, even if the name on the vans and on the jackets is "Openreach - a BT Group business".
Openreach is simply a construct to make it seem as if BT is separating itself. There's still the huge issue of money. BT Wholesale and BT Retail's "payments" to Openreach for their services are just money going from one pocket to another - not like a third party who suffers a real cost to their business. I wonder how much of that gets spent on buying EE and free sports for BT retail customers? There's also the question of whether Openreach is making decisions in the best interests of the entire industry, or whether they are in the best interests of BT Wholesale/BT Retail It'll still be BT right up until the point that full separation happens. They don't try to anymore, the off net business was sold to TalkTalk a few months ago. And it's debatable whether they really tried when they owned it - as it basically seemed to exist to keep customers who moved from cabled to non cabled areas. The actual service was well behind other BT-based competition. It's rather pointless pedantry. If you have a VM residential phone line it is highly likely that it is on entirely VM infrastructure and VM will send one of their own out to fix it. Business customers may work differently, since VM still operates far away from their cabled networks by leasing fibre from BT and others Openreach is a separate company requested by and heavily scrutinised by OfCom, if you have real evidence that Openreach are dealing outside of those guidelines then give ofCom a call, I would like to hear what they have to say. Also, this is not the first time I have answered one of your post denying that VM use the Openreach network, you seem realy sure, I wonder how you know? |
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#15 |
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Forum Member
Join Date: Apr 2015
Posts: 25
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Quote:
If you live in their areas (or in Hyperoptic's case, a building that they serve), then yes, they'll install the service into your home. They offer residential services at sane prices.
I stand by original point, it is very likely that Openreach will be the company that repairs your telephone line as they work on behalf of hundreds of communication providers like SKY and TalkTalk, Virgin Media would be a close second as they just do their own. |
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#16 |
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Forum Member
Join Date: Oct 2004
Posts: 14,633
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Quote:
Openreach is a separate company requested by and heavily scrutinised by OfCom, if you have real evidence that Openreach are dealing outside of those guidelines then give ofCom a call, I would like to hear what they have to say.
Openreach is not separate. It is part of the BT Group. They share many business functions with other BT Group businesses and Openreach revenue/profit stays within the same corporate body. There may be some chinese walls as far as certain operations go (so that BT Retail/BT Wholesale/Plusnet in theory cannot gain an advantage) but that doesn't make it truly separate. Nothing short of a full spinoff to a separately traded company will be real separation. Quote:
Also, this is not the first time I have answered one of your post denying that VM use the Openreach network, you seem realy sure, I wonder how you know?
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#17 |
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Forum Member
Join Date: Oct 2004
Posts: 14,633
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Quote:
So they are a small minority then, the point of this thread was to educate people about Openreach and who they are. I don't think even 1% of the whole communication market will be covered by those companies.
I stand by original point, it is very likely that Openreach will be the company that repairs your telephone line as they work on behalf of hundreds of communication providers like SKY and TalkTalk, Virgin Media would be a close second as they just do their own. |
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#18 |
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Forum Member
Join Date: Jun 2002
Location: Scotland, Dunfermline Area
Posts: 10,698
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well now and again you sometimes also see Kelly Communications vans going about. I take they also do some work for Openreach.
Darren |
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#19 |
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Forum Member
Join Date: Apr 2015
Posts: 25
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So? Other providers who don't use BT infrastructure are worth pointing out.
This seems to be turning into a dick measuring contest. I have read a lot of your post, you definitely know your stuff about the industry. Let this thread be for the vast majority of people who don't know as much as you do so they will know who Openreach are when one of the thousands of vans go past. |
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#20 |
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Forum Member
Join Date: Apr 2015
Posts: 25
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well now and again you sometimes also see Kelly Communications vans going about. I take they also do some work for Openreach.
Darren |
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#21 |
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Forum Member
Join Date: Apr 2015
Posts: 25
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How do I know what? That TalkTalk bought the off-net VM business? You could look at the news. Like http://www.moneysavingexpert.com/new...r-to-talktalk-
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#22 |
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Forum Member
Join Date: Sep 2009
Posts: 2,091
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How do you know that VM have stopped selling telephone lines to customers outside of their own network reach and using Openreach cables to fulfil that order, specifically, how do you know that?
Oct 2013: https://recombu.com/digital/article/...ce_M12257.html Nov 2014: https://recombu.com/digital/article/...adsl-broadband |
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#23 |
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Forum Member
Join Date: Apr 2015
Posts: 25
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[quote=moox;77841648]Nothing short of a full spinoff to a separately traded company will be real separation./[quote]
I do think that is coming, it's just not the case at the moment and whether you like it or not they are just a company called Openreach, not BT or BT Openreach |
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#24 |
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Forum Member
Join Date: Aug 2009
Location: Leicester
Posts: 1,993
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Quote:
Openreach is simply a construct to make it seem as if BT is separating itself. There's still the huge issue of money. BT Wholesale and BT Retail's "payments" to Openreach for their services are just money going from one pocket to another - not like a third party who suffers a real cost to their business. I wonder how much of that gets spent on buying EE and free sports for BT retail customers? There's also the question of whether Openreach is making decisions in the best interests of the entire industry, or whether they are in the best interests of BT Wholesale/BT Retail
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#25 |
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Forum Member
Join Date: Feb 2009
Location: The City and County of Bristol
Posts: 2,621
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It really isn't, what you have said is exactly what i would expect but BT Retail for their TV side of things stopped using Openreach engineers and went for Cube as they were cheaper per visit, even though BT is its only customer for the TV product openreach could have dropped the price but Openreach wants the bigger profits, yes logically a BT Group share holder would expect that money within the company makes more sense in the grand scheme of things but there are individual targets to meet and everyone is against each other to do so.
Just a thought.
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