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I thought I would start a conversation to educate readers, that's why I "pointed it out"
I'm not sure that we need to be educated. It's a pedantic point anyway.
Yes, The company that provides the service is a separate division to the one that fixes the service.
But it is ungainly to refer to them as "Openreach a BT group company." People know what you mean when you say BT Openreach (and is still correct) and indeed BT is part of their logo. In fact it would be more correct to say Openreach BT as that is how it reads on the side of the vans,