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Old 03-05-2015, 17:20
Three
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Looks like 3 are having issues with the home signal box. I've noticed intermittent connectivity on mine over Friday and Saturday, with a complete loss of service this morning and afternoon (Sunday).

Friend of mine is also having the same issues with his and lots of reports on Down Detector.

Anybody else experiencing similar issues?
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Old 03-05-2015, 17:24
bikerlad
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Mine is down too.
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Old 03-05-2015, 17:27
Three
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Just tried the InTouch App to call 333, got a recorded message saying they're having problems with their systems right now and thus can't take my call.

Just made a call to a standard number and that is connecting and functioning fine.
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Old 03-05-2015, 17:31
moox
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Not for me. Green light on the box, full signal, everything seems to be working.

I was having issues with data away from home yesterday though.
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Old 03-05-2015, 17:35
paddymcn
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No signal here either, flashing green light currently, was red before reboot
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Old 03-05-2015, 17:56
Jimmy_Barnes
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Mentioned about this in a different thread. Mine is also down. According to Three's Home Signal line they are aware of the problem and are working to fix it...
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Old 03-05-2015, 22:41
Everything Goes
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Been down here too. Think it came on briefly and been solid red most of the day even after reboots.
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Old 03-05-2015, 22:42
Three
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Been down here too. Think it came on briefly and been solid red most of the day even after reboots.
Mine came back for about an hour. It's gone again now.
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Old 03-05-2015, 22:52
Everything Goes
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Im sure the Home Signal service will be discontinued at some point in time as they have the In Touch app. This outage is perhaps a bit premature!
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Old 04-05-2015, 00:04
Three
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Im sure the Home Signal service will be discontinued at some point in time as they have the In Touch app. This outage is perhaps a bit premature!
I prefer the signal box over the app. I'd rather my texts were handled natively by my phone vs having an additional app.
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Old 04-05-2015, 00:32
Mark in Essex
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Mine is still just flashing away green and has been for a couple of days.

If they can't get it sorted I will be off when my contract is up as can't cope with the crappy Three In Touch app.
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Old 04-05-2015, 10:43
Jimmy_Barnes
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Mine is still just flashing away green and has been for a couple of days.

If they can't get it sorted I will be off when my contract is up as can't cope with the crappy Three In Touch app.
My contract is up at the end of the month. I'd certainly hope this Home Signal issue is sorted out a lot sooner than that, but if there continues to be problems the next few weeks I might have to give some thought to changing provider.
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Old 04-05-2015, 15:20
Everything Goes
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Given its still offline I reckon its a bank holiday weekend and the IT department / engineers are on holiday! Maybe back on by Tuesday?
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Old 04-05-2015, 15:24
moox
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I'd hope that 3 has network operations people in the office or on call regardless of the holiday.

Having worked for the company who makes the technology behind the home signal (in a different department but the process should be the same), if 3 contacted them to say "help it's all broken" they'd be getting people to come into work or on the case from home via VPN
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Old 04-05-2015, 15:58
Everything Goes
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I'd hope that 3 has network operations people in the office or on call regardless of the holiday.

Having worked for the company who makes the technology behind the home signal (in a different department but the process should be the same), if 3 contacted them to say "help it's all broken" they'd be getting people to come into work or on the case from home via VPN
Think this applies to that situation

http://sd.keepcalm-o-matic.co.uk/i/d...on-holiday.png
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Old 04-05-2015, 16:30
sammyelrefee1
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Omg it's working. I pressed and held reset but to until it flashed and about 30 mind of continuous flashing it works! !
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Old 04-05-2015, 16:42
nigelbb
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The red light is on mine too despite a reboot.

I called the special Home Signal support number 0800 358 4828 & there is a recorded message saying 'We know that you are having problems trying to connect to the Home Signal box. We are sorry for the inconvenience but we are working hard to fix this as quickly as possible. Thanks for your patience.". I hung on for a few minutes waiting to speak to a human but got fed up. At least the Three InTouch App seems to be working OK so at least I am not missing any phone calls. However InTouch is not a proper replacement for the Home Signal box as texts get handled by the app not by the native iPhone messages app.
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Old 04-05-2015, 16:52
bikerlad
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They probably have to pay an engineer extra to come out today, so dragging it out till tomorrow for someone to go and and turn the Commodore64 running the system off and on again.
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Old 04-05-2015, 16:56
Thine Wonk
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People can temporarily use the app remember.
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Old 04-05-2015, 17:28
rockin_plumber
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Mines been dodgy since Saturday... On and off all the time
Non-existent now...
Constant flashing green light now, I'm sure it will be sorted tomorrow.

If everyone is aware there is an issue, it's early to find on Twitter or Facebook, I'm sure it won't help fix it quicker by everyone ringing them.

Like it has been mentioned, not ideal but the Three In-touch app can be used, but it isn't really a long term fix.
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Old 04-05-2015, 18:53
Jimmy_Barnes
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Mine is working as I write this now, but I won't get too satisfied given how intermittent others Home Signal here have been.
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Old 04-05-2015, 19:21
Three
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Given its still offline I reckon its a bank holiday weekend and the IT department / engineers are on holiday! Maybe back on by Tuesday?
You're optimistic! It's May Bank Holiday, so I'm not holding out any hopes for a resolution before June.
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Old 04-05-2015, 20:40
oilman
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You're optimistic! It's May Bank Holiday, so I'm not holding out any hopes for a resolution before June.
2015?
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Old 05-05-2015, 13:46
ktla5
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Still red and / or flashing green
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Old 05-05-2015, 16:05
bikerlad
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Mine's back to normal.
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