3 Home Signal Down

Three · 03-05-2015, 17:20

Looks like 3 are having issues with the home signal box. I've noticed intermittent connectivity on mine over Friday and Saturday, with a complete loss of service this morning and afternoon (Sunday).

Friend of mine is also having the same issues with his and lots of reports on Down Detector.

Anybody else experiencing similar issues?

bikerlad · 03-05-2015, 17:24

Mine is down too.

Three · 03-05-2015, 17:27

Just tried the InTouch App to call 333, got a recorded message saying they're having problems with their systems right now and thus can't take my call.

Just made a call to a standard number and that is connecting and functioning fine.

moox · 03-05-2015, 17:31

Not for me. Green light on the box, full signal, everything seems to be working.

I was having issues with data away from home yesterday though.

paddymcn · 03-05-2015, 17:35

No signal here either, flashing green light currently, was red before reboot

Jimmy_Barnes · 03-05-2015, 17:56

Mentioned about this in a different thread. Mine is also down. According to Three's Home Signal line they are aware of the problem and are working to fix it...

Everything Goes · 03-05-2015, 22:41

Been down here too. Think it came on briefly and been solid red most of the day even after reboots.

Three · 03-05-2015, 22:42

Quote:

Originally Posted by Everything Goes

Been down here too. Think it came on briefly and been solid red most of the day even after reboots.

Mine came back for about an hour. It's gone again now.

Everything Goes · 03-05-2015, 22:52

Im sure the Home Signal service will be discontinued at some point in time as they have the In Touch app. This outage is perhaps a bit premature!

Three · 04-05-2015, 00:04

Quote:

Originally Posted by Everything Goes

Im sure the Home Signal service will be discontinued at some point in time as they have the In Touch app. This outage is perhaps a bit premature!

I prefer the signal box over the app. I'd rather my texts were handled natively by my phone vs having an additional app.

Mark in Essex · 04-05-2015, 00:32

Mine is still just flashing away green and has been for a couple of days.

If they can't get it sorted I will be off when my contract is up as can't cope with the crappy Three In Touch app.

Jimmy_Barnes · 04-05-2015, 10:43

Quote:

Originally Posted by Mark in Essex

Mine is still just flashing away green and has been for a couple of days.

If they can't get it sorted I will be off when my contract is up as can't cope with the crappy Three In Touch app.

My contract is up at the end of the month. I'd certainly hope this Home Signal issue is sorted out a lot sooner than that, but if there continues to be problems the next few weeks I might have to give some thought to changing provider.

Everything Goes · 04-05-2015, 15:20

Given its still offline I reckon its a bank holiday weekend and the IT department / engineers are on holiday! Maybe back on by Tuesday?

moox · 04-05-2015, 15:24

I'd hope that 3 has network operations people in the office or on call regardless of the holiday.

Having worked for the company who makes the technology behind the home signal (in a different department but the process should be the same), if 3 contacted them to say "help it's all broken" they'd be getting people to come into work or on the case from home via VPN

Everything Goes · 04-05-2015, 15:58

Quote:

Originally Posted by moox

I'd hope that 3 has network operations people in the office or on call regardless of the holiday.

Having worked for the company who makes the technology behind the home signal (in a different department but the process should be the same), if 3 contacted them to say "help it's all broken" they'd be getting people to come into work or on the case from home via VPN

Think this applies to that situation

http://sd.keepcalm-o-matic.co.uk/i/d...on-holiday.png

sammyelrefee1 · 04-05-2015, 16:30

Omg it's working. I pressed and held reset but to until it flashed and about 30 mind of continuous flashing it works! !

nigelbb · 04-05-2015, 16:42

The red light is on mine too despite a reboot.

I called the special Home Signal support number 0800 358 4828 & there is a recorded message saying 'We know that you are having problems trying to connect to the Home Signal box. We are sorry for the inconvenience but we are working hard to fix this as quickly as possible. Thanks for your patience.". I hung on for a few minutes waiting to speak to a human but got fed up. At least the Three InTouch App seems to be working OK so at least I am not missing any phone calls. However InTouch is not a proper replacement for the Home Signal box as texts get handled by the app not by the native iPhone messages app.

bikerlad · 04-05-2015, 16:52

They probably have to pay an engineer extra to come out today, so dragging it out till tomorrow for someone to go and and turn the Commodore64 running the system off and on again.

Thine Wonk · 04-05-2015, 16:56

People can temporarily use the app remember.

rockin_plumber · 04-05-2015, 17:28

Mines been dodgy since Saturday... On and off all the time
Non-existent now...
Constant flashing green light now, I'm sure it will be sorted tomorrow.

If everyone is aware there is an issue, it's early to find on Twitter or Facebook, I'm sure it won't help fix it quicker by everyone ringing them.

Like it has been mentioned, not ideal but the Three In-touch app can be used, but it isn't really a long term fix.

Jimmy_Barnes · 04-05-2015, 18:53

Mine is working as I write this now, but I won't get too satisfied given how intermittent others Home Signal here have been.

Three · 04-05-2015, 19:21

Quote:

Originally Posted by Everything Goes

Given its still offline I reckon its a bank holiday weekend and the IT department / engineers are on holiday! Maybe back on by Tuesday?

You're optimistic! It's May Bank Holiday, so I'm not holding out any hopes for a resolution before June.

oilman · 04-05-2015, 20:40

Quote:

Originally Posted by Three

You're optimistic! It's May Bank Holiday, so I'm not holding out any hopes for a resolution before June.

2015?

ktla5 · 05-05-2015, 13:46

Still red and / or flashing green

bikerlad · 05-05-2015, 16:05

Mine's back to normal.

03-05-2015, 17:20	#1
Three Forum Member Join Date: Jul 2013 Location: Manchester Posts: 1,114	3 Home Signal Down Looks like 3 are having issues with the home signal box. I've noticed intermittent connectivity on mine over Friday and Saturday, with a complete loss of service this morning and afternoon (Sunday). Friend of mine is also having the same issues with his and lots of reports on Down Detector. Anybody else experiencing similar issues?

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03-05-2015, 17:24	#2
bikerlad Forum Member Join Date: Jun 2006 Location: London Posts: 391	Mine is down too.

03-05-2015, 17:27	#3
Three Forum Member Join Date: Jul 2013 Location: Manchester Posts: 1,114	Just tried the InTouch App to call 333, got a recorded message saying they're having problems with their systems right now and thus can't take my call. Just made a call to a standard number and that is connecting and functioning fine.

03-05-2015, 17:31	#4
moox Forum Member Join Date: Oct 2004 Posts: 14,645	Not for me. Green light on the box, full signal, everything seems to be working. I was having issues with data away from home yesterday though.

03-05-2015, 17:35	#5
paddymcn Forum Member Join Date: Mar 2008 Location: Belfast Posts: 171	No signal here either, flashing green light currently, was red before reboot

03-05-2015, 17:56	#6
Jimmy_Barnes Forum Member Join Date: May 2012 Posts: 794	Mentioned about this in a different thread. Mine is also down. According to Three's Home Signal line they are aware of the problem and are working to fix it...

03-05-2015, 22:41	#7
Everything Goes Forum Member Join Date: Mar 2002 Location: In the future.... Posts: 11,259	Been down here too. Think it came on briefly and been solid red most of the day even after reboots.

03-05-2015, 22:42	#8
Three Forum Member Join Date: Jul 2013 Location: Manchester Posts: 1,114	Quote: Originally Posted by Everything Goes Been down here too. Think it came on briefly and been solid red most of the day even after reboots. Mine came back for about an hour. It's gone again now.

03-05-2015, 22:52	#9
Everything Goes Forum Member Join Date: Mar 2002 Location: In the future.... Posts: 11,259	Im sure the Home Signal service will be discontinued at some point in time as they have the In Touch app. This outage is perhaps a bit premature!

04-05-2015, 00:04	#10
Three Forum Member Join Date: Jul 2013 Location: Manchester Posts: 1,114	Quote: Originally Posted by Everything Goes Im sure the Home Signal service will be discontinued at some point in time as they have the In Touch app. This outage is perhaps a bit premature! I prefer the signal box over the app. I'd rather my texts were handled natively by my phone vs having an additional app.

04-05-2015, 00:32	#11
Mark in Essex Forum Member Join Date: Mar 2005 Posts: 3,644	Mine is still just flashing away green and has been for a couple of days. If they can't get it sorted I will be off when my contract is up as can't cope with the crappy Three In Touch app.

04-05-2015, 10:43	#12
Jimmy_Barnes Forum Member Join Date: May 2012 Posts: 794	Quote: Originally Posted by Mark in Essex Mine is still just flashing away green and has been for a couple of days. If they can't get it sorted I will be off when my contract is up as can't cope with the crappy Three In Touch app. My contract is up at the end of the month. I'd certainly hope this Home Signal issue is sorted out a lot sooner than that, but if there continues to be problems the next few weeks I might have to give some thought to changing provider.

04-05-2015, 15:20	#13
Everything Goes Forum Member Join Date: Mar 2002 Location: In the future.... Posts: 11,259	Given its still offline I reckon its a bank holiday weekend and the IT department / engineers are on holiday! Maybe back on by Tuesday?

04-05-2015, 15:24	#14
moox Forum Member Join Date: Oct 2004 Posts: 14,645	I'd hope that 3 has network operations people in the office or on call regardless of the holiday. Having worked for the company who makes the technology behind the home signal (in a different department but the process should be the same), if 3 contacted them to say "help it's all broken" they'd be getting people to come into work or on the case from home via VPN

04-05-2015, 15:58	#15
Everything Goes Forum Member Join Date: Mar 2002 Location: In the future.... Posts: 11,259	Quote: Originally Posted by moox I'd hope that 3 has network operations people in the office or on call regardless of the holiday. Having worked for the company who makes the technology behind the home signal (in a different department but the process should be the same), if 3 contacted them to say "help it's all broken" they'd be getting people to come into work or on the case from home via VPN Think this applies to that situation http://sd.keepcalm-o-matic.co.uk/i/d...on-holiday.png

04-05-2015, 16:30	#16
sammyelrefee1 Forum Member Join Date: Jun 2014 Posts: 50	Omg it's working. I pressed and held reset but to until it flashed and about 30 mind of continuous flashing it works! !

04-05-2015, 16:42	#17
nigelbb Forum Member Join Date: Apr 2008 Posts: 834	The red light is on mine too despite a reboot. I called the special Home Signal support number 0800 358 4828 & there is a recorded message saying 'We know that you are having problems trying to connect to the Home Signal box. We are sorry for the inconvenience but we are working hard to fix this as quickly as possible. Thanks for your patience.". I hung on for a few minutes waiting to speak to a human but got fed up. At least the Three InTouch App seems to be working OK so at least I am not missing any phone calls. However InTouch is not a proper replacement for the Home Signal box as texts get handled by the app not by the native iPhone messages app.

04-05-2015, 16:52	#18
bikerlad Forum Member Join Date: Jun 2006 Location: London Posts: 391	They probably have to pay an engineer extra to come out today, so dragging it out till tomorrow for someone to go and and turn the Commodore64 running the system off and on again.

04-05-2015, 16:56	#19
Thine Wonk Forum Member Join Date: Mar 2009 Posts: 14,577	People can temporarily use the app remember.

04-05-2015, 17:28	#20
rockin_plumber Forum Member Join Date: Jan 2004 Posts: 125	Mines been dodgy since Saturday... On and off all the time Non-existent now... Constant flashing green light now, I'm sure it will be sorted tomorrow. If everyone is aware there is an issue, it's early to find on Twitter or Facebook, I'm sure it won't help fix it quicker by everyone ringing them. Like it has been mentioned, not ideal but the Three In-touch app can be used, but it isn't really a long term fix.

04-05-2015, 18:53	#21
Jimmy_Barnes Forum Member Join Date: May 2012 Posts: 794	Mine is working as I write this now, but I won't get too satisfied given how intermittent others Home Signal here have been.

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3 Home Signal Down

04-05-2015, 19:21	#22
Three Forum Member Join Date: Jul 2013 Location: Manchester Posts: 1,114	Quote: Originally Posted by Everything Goes Given its still offline I reckon its a bank holiday weekend and the IT department / engineers are on holiday! Maybe back on by Tuesday? You're optimistic! It's May Bank Holiday, so I'm not holding out any hopes for a resolution before June.

04-05-2015, 20:40	#23
oilman Forum Member Join Date: Dec 2002 Posts: 3,854	Quote: Originally Posted by Three You're optimistic! It's May Bank Holiday, so I'm not holding out any hopes for a resolution before June. 2015?

05-05-2015, 13:46	#24
ktla5 Forum Member Join Date: Aug 2010 Posts: 1,489	Still red and / or flashing green

05-05-2015, 16:05	#25
bikerlad Forum Member Join Date: Jun 2006 Location: London Posts: 391	Mine's back to normal.