• TV
  • MOVIES
  • MUSIC
  • SHOWBIZ
  • SOAPS
  • GAMING
  • TECH
  • FORUMS
  • Follow
    • Follow
    • facebook
    • twitter
    • google+
    • instagram
    • youtube
Hearst Corporation
  • TV
  • MOVIES
  • MUSIC
  • SHOWBIZ
  • SOAPS
  • GAMING
  • TECH
  • FORUMS
Forums
  • Register
  • Login
  • Forums
  • Gadgets
  • Mobile Phones
3 Home Signal Down
<<
<
1 of 3
>>
>
Three
03-05-2015
Looks like 3 are having issues with the home signal box. I've noticed intermittent connectivity on mine over Friday and Saturday, with a complete loss of service this morning and afternoon (Sunday).

Friend of mine is also having the same issues with his and lots of reports on Down Detector.

Anybody else experiencing similar issues?
bikerlad
03-05-2015
Mine is down too.
Three
03-05-2015
Just tried the InTouch App to call 333, got a recorded message saying they're having problems with their systems right now and thus can't take my call.

Just made a call to a standard number and that is connecting and functioning fine.
moox
03-05-2015
Not for me. Green light on the box, full signal, everything seems to be working.

I was having issues with data away from home yesterday though.
paddymcn
03-05-2015
No signal here either, flashing green light currently, was red before reboot
Jimmy_Barnes
03-05-2015
Mentioned about this in a different thread. Mine is also down. According to Three's Home Signal line they are aware of the problem and are working to fix it...
Everything Goes
03-05-2015
Been down here too. Think it came on briefly and been solid red most of the day even after reboots.
Three
03-05-2015
Originally Posted by Everything Goes:
“Been down here too. Think it came on briefly and been solid red most of the day even after reboots.”

Mine came back for about an hour. It's gone again now.
Everything Goes
03-05-2015
Im sure the Home Signal service will be discontinued at some point in time as they have the In Touch app. This outage is perhaps a bit premature!
Three
04-05-2015
Originally Posted by Everything Goes:
“Im sure the Home Signal service will be discontinued at some point in time as they have the In Touch app. This outage is perhaps a bit premature!”

I prefer the signal box over the app. I'd rather my texts were handled natively by my phone vs having an additional app.
Mark in Essex
04-05-2015
Mine is still just flashing away green and has been for a couple of days.

If they can't get it sorted I will be off when my contract is up as can't cope with the crappy Three In Touch app.
Jimmy_Barnes
04-05-2015
Originally Posted by Mark in Essex:
“Mine is still just flashing away green and has been for a couple of days.

If they can't get it sorted I will be off when my contract is up as can't cope with the crappy Three In Touch app.”

My contract is up at the end of the month. I'd certainly hope this Home Signal issue is sorted out a lot sooner than that, but if there continues to be problems the next few weeks I might have to give some thought to changing provider.
Everything Goes
04-05-2015
Given its still offline I reckon its a bank holiday weekend and the IT department / engineers are on holiday! Maybe back on by Tuesday?
moox
04-05-2015
I'd hope that 3 has network operations people in the office or on call regardless of the holiday.

Having worked for the company who makes the technology behind the home signal (in a different department but the process should be the same), if 3 contacted them to say "help it's all broken" they'd be getting people to come into work or on the case from home via VPN
Everything Goes
04-05-2015
Originally Posted by moox:
“I'd hope that 3 has network operations people in the office or on call regardless of the holiday.

Having worked for the company who makes the technology behind the home signal (in a different department but the process should be the same), if 3 contacted them to say "help it's all broken" they'd be getting people to come into work or on the case from home via VPN”

Think this applies to that situation

http://sd.keepcalm-o-matic.co.uk/i/d...on-holiday.png
sammyelrefee1
04-05-2015
Omg it's working. I pressed and held reset but to until it flashed and about 30 mind of continuous flashing it works! !
nigelbb
04-05-2015
The red light is on mine too despite a reboot.

I called the special Home Signal support number 0800 358 4828 & there is a recorded message saying 'We know that you are having problems trying to connect to the Home Signal box. We are sorry for the inconvenience but we are working hard to fix this as quickly as possible. Thanks for your patience.". I hung on for a few minutes waiting to speak to a human but got fed up. At least the Three InTouch App seems to be working OK so at least I am not missing any phone calls. However InTouch is not a proper replacement for the Home Signal box as texts get handled by the app not by the native iPhone messages app.
bikerlad
04-05-2015
They probably have to pay an engineer extra to come out today, so dragging it out till tomorrow for someone to go and and turn the Commodore64 running the system off and on again.
Thine Wonk
04-05-2015
People can temporarily use the app remember.
rockin_plumber
04-05-2015
Mines been dodgy since Saturday... On and off all the time
Non-existent now...
Constant flashing green light now, I'm sure it will be sorted tomorrow.

If everyone is aware there is an issue, it's early to find on Twitter or Facebook, I'm sure it won't help fix it quicker by everyone ringing them.

Like it has been mentioned, not ideal but the Three In-touch app can be used, but it isn't really a long term fix.
Jimmy_Barnes
04-05-2015
Mine is working as I write this now, but I won't get too satisfied given how intermittent others Home Signal here have been.
Three
04-05-2015
Originally Posted by Everything Goes:
“Given its still offline I reckon its a bank holiday weekend and the IT department / engineers are on holiday! Maybe back on by Tuesday?”

You're optimistic! It's May Bank Holiday, so I'm not holding out any hopes for a resolution before June.
oilman
04-05-2015
Originally Posted by Three:
“You're optimistic! It's May Bank Holiday, so I'm not holding out any hopes for a resolution before June. ”

2015?
ktla5
05-05-2015
Still red and / or flashing green
bikerlad
05-05-2015
Mine's back to normal.
<<
<
1 of 3
>>
>
VIEW DESKTOP SITE TOP

JOIN US HERE

  • Facebook
  • Twitter

Hearst Corporation

Hearst Corporation

DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK

© 2015 Hearst Magazines UK is the trading name of the National Magazine Company Ltd, 72 Broadwick Street, London, W1F 9EP. Registered in England 112955. All rights reserved.

  • Terms & Conditions
  • Privacy Policy
  • Cookie Policy
  • Complaints
  • Site Map