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3 Home Signal Down |
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#26 |
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Forum Member
Join Date: Mar 2005
Posts: 3,644
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Quote:
Mine's back to normal.
I did not make any phone calls to Three either. |
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#27 |
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Forum Member
Join Date: Mar 2002
Location: In the future....
Posts: 11,257
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Features about the outage on here:
http://www.ispreview.co.uk/index.php...eral-days.html http://www.theregister.co.uk/2015/05...e_black_spots/ |
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#28 |
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Forum Member
Join Date: Dec 2002
Posts: 3,852
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Update on 3 home signal box situation
Mine is still not working, and I phoned on 08003584828 and my flabber was gasted (as the old saying goes) because I got through to a human in 3 seconds!
He said they are still having issues. Apparently several servers crashed including business servers (hence 333 message recently I presume). Most of tehse have been fixed but they still cant get the Homesignal server working. He said they are still having issues and are reluctant to give a deadline, saying they had failed to meet an internal deadline for yesterday. However, he indicated they thought it would be fixed within 24-48 hours. He told me if the box light is flashing yellow, it is trying to connect to a server, and there will be no need to reboot/rest box etc. - it should just connect. If box light is a steady red, you probably have to reboot/reset box. On at least one website, allegedly somebody from 3 claimed problem was fixed - this is definitely not the case. Anyway, the guy I spoke to made a £5 credit (other apparently have been credited £10) to towards my next bill! |
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#29 |
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Forum Member
Join Date: Oct 2004
Posts: 14,640
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It's normally very quick to get through to the people on the dedicated 0800 number.
If they're handing out credits perhaps I should call in and complain about mine not working too |
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#30 |
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Forum Member
Join Date: Oct 2004
Posts: 14,640
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Looks like mine is working again now.
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#31 |
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Forum Member
Join Date: May 2012
Posts: 794
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I've had no service since I got back from the polling station, though my Home Signal light is constant green!
![]() Correction: It WAS constant green, now after a reboot it's flashing green. Ho hum, guess the outage problems haven't been completely sorted yet then. Weird though that I had a great signal from Monday afternoon up until before I left my flat this morning. |
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#32 |
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Forum Member
Join Date: Feb 2004
Location: Glasgow
Posts: 1,415
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It's supposed to flash green (slowly) when operating normally (with a phone connected).
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#33 |
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Forum Member
Join Date: May 2012
Posts: 794
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Quote:
It's supposed to flash green (slowly) when operating normally (with a phone connected).
Called the 0800 number and the automated message about the problem is still playing, so didn't wait to speak to an operator. But I will want to talk to someone if it's not dealt with soon, especially if Three are giving people bill credit for the inconvenience. My contract is up about three weeks and if they don't sort this issue out, I am off elsewhere. |
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#34 |
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Forum Member
Join Date: Dec 2002
Posts: 3,852
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Just got an email saying they still have problems. It is beyond a joke now.
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#35 |
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Forum Member
Join Date: Jul 2013
Location: Manchester
Posts: 1,114
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Quote:
Just got an email saying they still have problems. It is beyond a joke now.
My situation: Living in Central Manchester, I get no signal indoors. There are particular parts of Central Manchester outdoors where signal is "1 bar" and streaming, loading pages is a struggle. At relatives in Bristol the mast covering the area randomly (several occasions now) is offline for days a time without any explanation. Signal box has been offline for days. Not looking good for Three. |
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#36 |
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Forum Member
Join Date: Dec 2002
Posts: 3,852
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Its back for me - no rebooted needed.
Hope it lasts! |
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#37 |
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Forum Member
Join Date: May 2012
Posts: 794
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Still no signal, though at least I got an email from Three promising to get back in touch as soon as they have an update on why it isn't working.
They have until the day after I get back off holiday to sort this out, May 31st. That is more than enough time for them to sort their shiz out. By then I will be out of contract, and will move to another provider if I am not getting a signal at home. |
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#38 |
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Forum Member
Join Date: May 2011
Posts: 471
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Still no signal here.
![]() ** UPDATE ** I rang the 0800 number above and all is now working. |
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#39 |
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Forum Member
Join Date: Nov 2008
Location: Bromsgrove
Posts: 395
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dropped out again here., all day......
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#40 |
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Forum Member
Join Date: Apr 2008
Posts: 834
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Mine was flashing red when I got up yesterday morning but a reboot fixed it & it's still working.
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#41 |
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Forum Member
Join Date: Nov 2008
Location: Bromsgrove
Posts: 395
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rebooted, flashing still here today .
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#42 |
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Forum Member
Join Date: Mar 2012
Posts: 263
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I still have issues, green flashes and that's it. Tried another reboot... Anyone got a clue about fix time?
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#43 |
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Forum Member
Join Date: Apr 2008
Posts: 834
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Quote:
I still have issues, green flashes and that's it. Tried another reboot... Anyone got a clue about fix time?
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#44 |
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Forum Member
Join Date: May 2011
Posts: 471
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Quote:
I still have issues, green flashes and that's it. Tried another reboot... Anyone got a clue about fix time?
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#45 |
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Forum Member
Join Date: Dec 2002
Posts: 3,852
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Quote:
If you're still having issues, ring the number. There is no longer a general outrage.
![]() Ps auto correct can be a PITA sometimes! |
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#46 |
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Forum Member
Join Date: Jun 2010
Posts: 1,399
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My box hasn't been working since I woke up today, Anyone else having this problem.
I have restarted it multiple times and it still isn't working |
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#47 |
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Forum Member
Join Date: May 2011
Posts: 471
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Quote:
We were all outraged at the outage
![]() Ps auto correct can be a PITA sometimes!
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#48 |
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Forum Member
Join Date: Jan 2003
Location: Worcestershire
Posts: 229
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Another bank holiday weekend, another Three Home Signal down scenario...
Woke up to "No Service" on phones and steady red light on the box. Reboot gets a long period of rapid green light flashing and eventually back to steady red light. Called 08003584828 - recorded message saying that "we know you're having problems blah blah blah"... Looks like the team from HSBC Business Banking is moonlighting on helping Three with another infrastructure upgrade! |
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#49 |
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Forum Member
Join Date: Oct 2004
Posts: 14,640
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Mine isn't working either, but I had a steady green light.
I was also having problems getting a 3G signal away from home, so I wonder if something bigger is going on |
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#50 |
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Forum Member
Join Date: Dec 2002
Posts: 3,852
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Quote:
Another bank holiday weekend, another Three Home Signal down scenario...
Woke up to "No Service" on phones and steady red light on the box. Reboot gets a long period of rapid green light flashing and eventually back to steady red light. Called 08003584828 - recorded message saying that "we know you're having problems blah blah blah"... Looks like the team from HSBC Business Banking is moonlighting on helping Three with another infrastructure upgrade! Not working here. As short term stopgap, you can use the three in touch app. |
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