3 Home Signal Down

Mark in Essex · 05-05-2015, 18:16

Quote:

Mine's back to normal.

Same here (hope it stays that way).

I did not make any phone calls to Three either.

Everything Goes · 06-05-2015, 10:54

Features about the outage on here:

http://www.ispreview.co.uk/index.php...eral-days.html

http://www.theregister.co.uk/2015/05...e_black_spots/

oilman · 06-05-2015, 13:39

Mine is still not working, and I phoned on 08003584828 and my flabber was gasted (as the old saying goes) because I got through to a human in 3 seconds!

He said they are still having issues. Apparently several servers crashed including business servers (hence 333 message recently I presume). Most of tehse have been fixed but they still cant get the Homesignal server working.

He said they are still having issues and are reluctant to give a deadline, saying they had failed to meet an internal deadline for yesterday. However, he indicated they thought it would be fixed within 24-48 hours.

He told me if the box light is flashing yellow, it is trying to connect to a server, and there will be no need to reboot/rest box etc. - it should just connect. If box light is a steady red, you probably have to reboot/reset box.

On at least one website, allegedly somebody from 3 claimed problem was fixed - this is definitely not the case.

Anyway, the guy I spoke to made a £5 credit (other apparently have been credited £10) to towards my next bill!

moox · 06-05-2015, 13:43

It's normally very quick to get through to the people on the dedicated 0800 number.

If they're handing out credits perhaps I should call in and complain about mine not working too

moox · 07-05-2015, 08:59

Looks like mine is working again now.

Jimmy_Barnes · 07-05-2015, 09:57

I've had no service since I got back from the polling station, though my Home Signal light is constant green!

Correction: It WAS constant green, now after a reboot it's flashing green.

Ho hum, guess the outage problems haven't been completely sorted yet then. Weird though that I had a great signal from Monday afternoon up until before I left my flat this morning.

simon69c · 07-05-2015, 10:50

It's supposed to flash green (slowly) when operating normally (with a phone connected).

Jimmy_Barnes · 07-05-2015, 12:28

Quote:

Originally Posted by simon69c

It's supposed to flash green (slowly) when operating normally (with a phone connected).

This is the rapid flashing that means it's supposed to be connecting to the Three network.

Called the 0800 number and the automated message about the problem is still playing, so didn't wait to speak to an operator. But I will want to talk to someone if it's not dealt with soon, especially if Three are giving people bill credit for the inconvenience. My contract is up about three weeks and if they don't sort this issue out, I am off elsewhere.

oilman · 07-05-2015, 18:40

Just got an email saying they still have problems. It is beyond a joke now.

Three · 07-05-2015, 18:45

Quote:

Originally Posted by oilman

Just got an email saying they still have problems. It is beyond a joke now.

This.

My situation: Living in Central Manchester, I get no signal indoors. There are particular parts of Central Manchester outdoors where signal is "1 bar" and streaming, loading pages is a struggle. At relatives in Bristol the mast covering the area randomly (several occasions now) is offline for days a time without any explanation. Signal box has been offline for days.

Not looking good for Three.

oilman · 08-05-2015, 06:05

Its back for me - no rebooted needed.
Hope it lasts!

Jimmy_Barnes · 08-05-2015, 17:38

Still no signal, though at least I got an email from Three promising to get back in touch as soon as they have an update on why it isn't working.

They have until the day after I get back off holiday to sort this out, May 31st. That is more than enough time for them to sort their shiz out. By then I will be out of contract, and will move to another provider if I am not getting a signal at home.

natbike · 11-05-2015, 11:04

Still no signal here.

** UPDATE **

I rang the 0800 number above and all is now working.

sparky93 · 12-05-2015, 20:15

dropped out again here., all day......

nigelbb · 13-05-2015, 10:09

Mine was flashing red when I got up yesterday morning but a reboot fixed it & it's still working.

sparky93 · 13-05-2015, 10:15

rebooted, flashing still here today .

Ultraman1966 · 16-05-2015, 13:37

I still have issues, green flashes and that's it. Tried another reboot... Anyone got a clue about fix time?

nigelbb · 16-05-2015, 13:52

Quote:

Originally Posted by Ultraman1966

I still have issues, green flashes and that's it. Tried another reboot... Anyone got a clue about fix time?

Mine's working OK & has been since the original outage over the Bank Holiday weekend was fixed.

natbike · 17-05-2015, 10:13

Quote:

Originally Posted by Ultraman1966

I still have issues, green flashes and that's it. Tried another reboot... Anyone got a clue about fix time?

If you're still having issues, ring the number. There is no longer a general outrage.

oilman · 17-05-2015, 20:25

Quote:

Originally Posted by natbike

If you're still having issues, ring the number. There is no longer a general outrage.

We were all outraged at the outage

Ps auto correct can be a PITA sometimes!

xmodz10 · 18-05-2015, 10:31

My box hasn't been working since I woke up today, Anyone else having this problem.

I have restarted it multiple times and it still isn't working

natbike · 18-05-2015, 14:16

Quote:

Originally Posted by oilman

We were all outraged at the outage

Ps auto correct can be a PITA sometimes!

It certainly can

speedyrite · 29-08-2015, 13:46

Another bank holiday weekend, another Three Home Signal down scenario...

Woke up to "No Service" on phones and steady red light on the box. Reboot gets a long period of rapid green light flashing and eventually back to steady red light. Called 08003584828 - recorded message saying that "we know you're having problems blah blah blah"...

Looks like the team from HSBC Business Banking is moonlighting on helping Three with another infrastructure upgrade!

moox · 29-08-2015, 13:50

Mine isn't working either, but I had a steady green light.

I was also having problems getting a 3G signal away from home, so I wonder if something bigger is going on

oilman · 29-08-2015, 13:53

Quote:

Originally Posted by speedyrite

Another bank holiday weekend, another Three Home Signal down scenario...

Woke up to "No Service" on phones and steady red light on the box. Reboot gets a long period of rapid green light flashing and eventually back to steady red light. Called 08003584828 - recorded message saying that "we know you're having problems blah blah blah"...

Looks like the team from HSBC Business Banking is moonlighting on helping Three with another infrastructure upgrade!

Talk about bl**dy Déja Vue!

Not working here.
As short term stopgap, you can use the three in touch app.

05-05-2015, 18:16	#26
Mark in Essex Forum Member Join Date: Mar 2005 Posts: 3,644	Quote: Originally Posted by bikerlad Mine's back to normal. Same here (hope it stays that way). I did not make any phone calls to Three either.

06-05-2015, 13:39	#28
oilman Forum Member Join Date: Dec 2002 Posts: 3,854	Update on 3 home signal box situation Mine is still not working, and I phoned on 08003584828 and my flabber was gasted (as the old saying goes) because I got through to a human in 3 seconds! He said they are still having issues. Apparently several servers crashed including business servers (hence 333 message recently I presume). Most of tehse have been fixed but they still cant get the Homesignal server working. He said they are still having issues and are reluctant to give a deadline, saying they had failed to meet an internal deadline for yesterday. However, he indicated they thought it would be fixed within 24-48 hours. He told me if the box light is flashing yellow, it is trying to connect to a server, and there will be no need to reboot/rest box etc. - it should just connect. If box light is a steady red, you probably have to reboot/reset box. On at least one website, allegedly somebody from 3 claimed problem was fixed - this is definitely not the case. Anyway, the guy I spoke to made a £5 credit (other apparently have been credited £10) to towards my next bill!

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06-05-2015, 10:54	#27
Everything Goes Forum Member Join Date: Mar 2002 Location: In the future.... Posts: 11,259	Features about the outage on here: http://www.ispreview.co.uk/index.php...eral-days.html http://www.theregister.co.uk/2015/05...e_black_spots/

06-05-2015, 13:43	#29
moox Forum Member Join Date: Oct 2004 Posts: 14,645	It's normally very quick to get through to the people on the dedicated 0800 number. If they're handing out credits perhaps I should call in and complain about mine not working too

07-05-2015, 08:59	#30
moox Forum Member Join Date: Oct 2004 Posts: 14,645	Looks like mine is working again now.

07-05-2015, 09:57	#31
Jimmy_Barnes Forum Member Join Date: May 2012 Posts: 794	I've had no service since I got back from the polling station, though my Home Signal light is constant green! Correction: It WAS constant green, now after a reboot it's flashing green. Ho hum, guess the outage problems haven't been completely sorted yet then. Weird though that I had a great signal from Monday afternoon up until before I left my flat this morning.

07-05-2015, 10:50	#32
simon69c Forum Member Join Date: Feb 2004 Location: Glasgow Posts: 1,415	It's supposed to flash green (slowly) when operating normally (with a phone connected).

07-05-2015, 12:28	#33
Jimmy_Barnes Forum Member Join Date: May 2012 Posts: 794	Quote: Originally Posted by simon69c It's supposed to flash green (slowly) when operating normally (with a phone connected). This is the rapid flashing that means it's supposed to be connecting to the Three network. Called the 0800 number and the automated message about the problem is still playing, so didn't wait to speak to an operator. But I will want to talk to someone if it's not dealt with soon, especially if Three are giving people bill credit for the inconvenience. My contract is up about three weeks and if they don't sort this issue out, I am off elsewhere.

07-05-2015, 18:40	#34
oilman Forum Member Join Date: Dec 2002 Posts: 3,854	Just got an email saying they still have problems. It is beyond a joke now.

07-05-2015, 18:45	#35
Three Forum Member Join Date: Jul 2013 Location: Manchester Posts: 1,114	Quote: Originally Posted by oilman Just got an email saying they still have problems. It is beyond a joke now. This. My situation: Living in Central Manchester, I get no signal indoors. There are particular parts of Central Manchester outdoors where signal is "1 bar" and streaming, loading pages is a struggle. At relatives in Bristol the mast covering the area randomly (several occasions now) is offline for days a time without any explanation. Signal box has been offline for days. Not looking good for Three.

08-05-2015, 06:05	#36
oilman Forum Member Join Date: Dec 2002 Posts: 3,854	Its back for me - no rebooted needed. Hope it lasts!

08-05-2015, 17:38	#37
Jimmy_Barnes Forum Member Join Date: May 2012 Posts: 794	Still no signal, though at least I got an email from Three promising to get back in touch as soon as they have an update on why it isn't working. They have until the day after I get back off holiday to sort this out, May 31st. That is more than enough time for them to sort their shiz out. By then I will be out of contract, and will move to another provider if I am not getting a signal at home.

11-05-2015, 11:04	#38
natbike Forum Member Join Date: May 2011 Posts: 475	Still no signal here. UPDATE I rang the 0800 number above and all is now working.

12-05-2015, 20:15	#39
sparky93 Forum Member Join Date: Nov 2008 Location: Bromsgrove Posts: 395	dropped out again here., all day......

13-05-2015, 10:09	#40
nigelbb Forum Member Join Date: Apr 2008 Posts: 834	Mine was flashing red when I got up yesterday morning but a reboot fixed it & it's still working.

13-05-2015, 10:15	#41
sparky93 Forum Member Join Date: Nov 2008 Location: Bromsgrove Posts: 395	rebooted, flashing still here today .

16-05-2015, 13:37	#42
Ultraman1966 Forum Member Join Date: Mar 2012 Posts: 263	I still have issues, green flashes and that's it. Tried another reboot... Anyone got a clue about fix time?

16-05-2015, 13:52	#43
nigelbb Forum Member Join Date: Apr 2008 Posts: 834	Quote: Originally Posted by Ultraman1966 I still have issues, green flashes and that's it. Tried another reboot... Anyone got a clue about fix time? Mine's working OK & has been since the original outage over the Bank Holiday weekend was fixed.

17-05-2015, 10:13	#44
natbike Forum Member Join Date: May 2011 Posts: 475	Quote: Originally Posted by Ultraman1966 I still have issues, green flashes and that's it. Tried another reboot... Anyone got a clue about fix time? If you're still having issues, ring the number. There is no longer a general outrage.

17-05-2015, 20:25	#45
oilman Forum Member Join Date: Dec 2002 Posts: 3,854	Quote: Originally Posted by natbike If you're still having issues, ring the number. There is no longer a general outrage. We were all outraged at the outage Ps auto correct can be a PITA sometimes!

18-05-2015, 10:31	#46
xmodz10 Forum Member Join Date: Jun 2010 Posts: 1,399	My box hasn't been working since I woke up today, Anyone else having this problem. I have restarted it multiple times and it still isn't working

18-05-2015, 14:16	#47
natbike Forum Member Join Date: May 2011 Posts: 475	Quote: Originally Posted by oilman We were all outraged at the outage Ps auto correct can be a PITA sometimes! It certainly can

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3 Home Signal Down

29-08-2015, 13:46	#48
speedyrite Forum Member Join Date: Jan 2003 Location: Worcestershire Posts: 229	Another bank holiday weekend, another Three Home Signal down scenario... Woke up to "No Service" on phones and steady red light on the box. Reboot gets a long period of rapid green light flashing and eventually back to steady red light. Called 08003584828 - recorded message saying that "we know you're having problems blah blah blah"... Looks like the team from HSBC Business Banking is moonlighting on helping Three with another infrastructure upgrade!

29-08-2015, 13:50	#49
moox Forum Member Join Date: Oct 2004 Posts: 14,645	Mine isn't working either, but I had a steady green light. I was also having problems getting a 3G signal away from home, so I wonder if something bigger is going on

29-08-2015, 13:53	#50
oilman Forum Member Join Date: Dec 2002 Posts: 3,854	Quote: Originally Posted by speedyrite Another bank holiday weekend, another Three Home Signal down scenario... Woke up to "No Service" on phones and steady red light on the box. Reboot gets a long period of rapid green light flashing and eventually back to steady red light. Called 08003584828 - recorded message saying that "we know you're having problems blah blah blah"... Looks like the team from HSBC Business Banking is moonlighting on helping Three with another infrastructure upgrade! Talk about bl**dy Déja Vue! Not working here. As short term stopgap, you can use the three in touch app.