Samsung Smart Hub app problem

Gill P · 06-05-2015, 14:04

We have a Samsung 40" Smart TV which has been fine all the time we have had it. However yesterday when I switched on the Smart hub there was a message saying it was being updated which it subsequently did. When it had finished there were three pages of apps which had been downloaded, most of which I have no use for at all (music, kids stuff, sport etc) I had successfully removed all the unwanted apps (took 45 minutes!) and then, when I checked they were all back!

OK, so they aren't doing any harm (presumably) but the one app I want on the first page, Amazon Instant Video, isn't there at all and I have to go through to the Samsung Apps page!

Has anyone any idea how I can stop these irritating apps appearing and also how can I get the Amazon app to appear on the screen. It was there before this update.

Gill P · 06-05-2015, 22:20

So no-one has any ideas?

grahamlthompson · 07-05-2015, 09:54

Quote:

Originally Posted by Gill P

So no-one has any ideas?

Why don't you ask Samsung support ?

http://www.samsung.com/uk/info/contactus.html

Gill P · 07-05-2015, 10:11

Thanks Graham, I did that after posting the second message above. Just waiting for a reply. What I cannot understand is why they cannot have an "opt in" system for the apps, not an "opt out"! And where's my Amazon Instant Video link? (A rhetorical question - don't expect you to answer).

Gill P · 07-05-2015, 22:19

Th Amazon app has returned! No reply from Samsung though.

grahamlthompson · 08-05-2015, 09:51

Quote:

Originally Posted by Gill P

Th Amazon app has returned! No reply from Samsung though.

Probably down to embarrassment at the screw up

. It happens, A firmware update on my LG Blu-ray player screwed up Amazon. Similar happened e-mailed LG support, the following day Amazon mysteriously returned.

06-05-2015, 14:04	#1
Gill P Forum Member Join Date: Jun 2006 Posts: 15,745	Samsung Smart Hub app problem We have a Samsung 40" Smart TV which has been fine all the time we have had it. However yesterday when I switched on the Smart hub there was a message saying it was being updated which it subsequently did. When it had finished there were three pages of apps which had been downloaded, most of which I have no use for at all (music, kids stuff, sport etc) I had successfully removed all the unwanted apps (took 45 minutes!) and then, when I checked they were all back! OK, so they aren't doing any harm (presumably) but the one app I want on the first page, Amazon Instant Video, isn't there at all and I have to go through to the Samsung Apps page! Has anyone any idea how I can stop these irritating apps appearing and also how can I get the Amazon app to appear on the screen. It was there before this update.

06-05-2015, 22:20	#2
Gill P Forum Member Join Date: Jun 2006 Posts: 15,745	So no-one has any ideas?

07-05-2015, 09:54	#3
grahamlthompson Forum Member Join Date: May 2005 Location: Redditch Worcs Posts: 17,293	Quote: Originally Posted by Gill P So no-one has any ideas? Why don't you ask Samsung support ? http://www.samsung.com/uk/info/contactus.html

07-05-2015, 10:11	#4
Gill P Forum Member Join Date: Jun 2006 Posts: 15,745	Thanks Graham, I did that after posting the second message above. Just waiting for a reply. What I cannot understand is why they cannot have an "opt in" system for the apps, not an "opt out"! And where's my Amazon Instant Video link? (A rhetorical question - don't expect you to answer).

07-05-2015, 22:19	#5
Gill P Forum Member Join Date: Jun 2006 Posts: 15,745	Th Amazon app has returned! No reply from Samsung though.

08-05-2015, 09:51	#6
grahamlthompson Forum Member Join Date: May 2005 Location: Redditch Worcs Posts: 17,293	Quote: Originally Posted by Gill P Th Amazon app has returned! No reply from Samsung though. Probably down to embarrassment at the screw up . It happens, A firmware update on my LG Blu-ray player screwed up Amazon. Similar happened e-mailed LG support, the following day Amazon mysteriously returned.

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Samsung Smart Hub app problem