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Oops, giffgaff outage |
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#1 |
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Forum Member
Join Date: Mar 2009
Posts: 14,577
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Oops, giffgaff outage
I wonder if it's just the website or their internet service or more widespread?
Just wanted to check my credit as I have a spare sim of theirs with credit on it. giffgaff.com |
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#2 |
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Forum Member
Join Date: Mar 2009
Posts: 14,577
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No, it's their whole service by the looks of it, sounds like the site has gone down due to the amount of people hitting it because the service is down.
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#3 |
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Forum Member
Join Date: Oct 2004
Posts: 14,648
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I was wondering when they were going to have their next big outage. It was almost looking like O2 was becoming competent at running a network
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#4 |
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Forum Member
Join Date: Mar 2003
Location: Midlands
Posts: 2,860
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Quote:
I was wondering when they were going to have their next big outage. It was almost looking like O2 was becoming competent at running a network
So the whole network has gone down then? Does it have servers that are controlled by Giff gaff or will it be O2 behind it all? |
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#5 |
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Forum Member
Join Date: Oct 2004
Posts: 14,648
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Quote:
Lol.
So the whole network has gone down then? Does it have servers that are controlled by Giff gaff or will it be O2 behind it all? Twitter etc suggests it's just the website |
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#6 |
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Forum Member
Join Date: Mar 2003
Location: Midlands
Posts: 2,860
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I just wondered how these virtual networks actually work. Do they have their own kit or is just very much the main networks kit being used, sold at wholesale rate sold to the virtual networks?
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#7 |
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Forum Member
Join Date: Mar 2009
Posts: 14,577
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Maybe it is just the website, I went on to check my credit as I use it in my GSM alarm system. Last time I checked it had £40 credit, pressed the panic button on the alarm as part of the test I do from time to time and no SMS and call to my phone although the alarm is showing it as being connected to the network.
Giffgaff have their own MVNO infrastructure SMS servers and Internet break out that is separate to O2 it interconnects with O2 radio network but all the central stuff like billing, authorisation, pac code generation, SMS servers etc are part of Giffgaff. To keep costs low at the start most of it was full of spofs! |
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#8 |
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Forum Member
Join Date: Oct 2004
Posts: 14,648
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Quote:
I just wondered how these virtual networks actually work. Do they have their own kit or is just very much the main networks kit being used, sold at wholesale rate sold to the virtual networks?
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#9 |
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Forum Member
Join Date: Mar 2009
Posts: 14,577
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Quote:
It looks like Fujitsu are involved in O2's UK and Ireland MVNO efforts: http://www.fujitsu.com/uk/Images/o2-ireland.pdf. You would think though that O2 could already do all this themselves
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#10 |
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Forum Member
Join Date: May 2002
Location: Crystal Palace TX
Posts: 19,702
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My kids' have GiffGaff on their mobiles and they're both working fine. Texts, calls, data all good. Perhaps just their website is down?
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#11 |
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Forum Member
Join Date: Mar 2009
Posts: 14,577
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It's working after a restart, so it seems it got disconnected for some reason or didn't work when I tried it earlier.
The website is still down though, now displaying a 404 error. |
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#12 |
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Forum Member
Join Date: May 2002
Location: Crystal Palace TX
Posts: 19,702
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My daughter has been texting her mate on EE and got a response so all seems ok with the network itself - at least down here in Middx.
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#13 |
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Forum Member
Join Date: Mar 2009
Posts: 14,577
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Good news... It has been stable for a while now. Sounds like it was just the website and its good that I tested the alarm. The giffgaff sim is perfect for that as it is almost never used and it has to be 2G, plus as long as their uptime is reasonable I don't care.
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#14 |
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Forum Member
Join Date: Mar 2009
Posts: 14,577
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It's back.
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#15 |
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Forum Member
Join Date: Mar 2009
Posts: 14,577
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So I thought I'd see if giffgaff had posted about why the website was down yesterday, but today the community pages and forums are all down...
Are they under attack?! |
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#16 |
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Forum Member
Join Date: Oct 2002
Location: Pompey
Posts: 1,068
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I'm getting
No data received ERR_EMPTY_RESPONSE in Chrome for the forums. I managed to log into the dashboard though. |
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#17 |
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Forum Member
Join Date: Mar 2009
Posts: 14,577
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It seems the community pages are hosted separately. Yesterday it was the main website that was down, but today it's the community pages and forum.
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#18 |
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Forum Member
Join Date: Oct 2002
Location: Pompey
Posts: 1,068
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Back up now, maybe
Most Recent Update 14:00 - 25 May 2015 Looks like the fix wasn't as permanent as we thought. Expect some intermittent service of the community while we investigate and find a genuine permanent solution. No other services are impacted and work is ongoing to get this sorted ASAP. Apologies again for the bother and mixed messages about if the issue is fixed or not. |
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#19 |
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Forum Member
Join Date: Sep 2002
Location: Weston-super-Mare
Posts: 9,167
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Looks like the community is still down and some reports that parts of the network have gone in the last 30 minutes. No confirmation of how widespread. (So glad I left giffgaff)
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#20 |
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Forum Member
Join Date: Mar 2009
Posts: 14,577
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Has anyone heard why they are having so many difficulties this weekend?
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#21 |
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Forum Member
Join Date: Mar 2009
Posts: 14,577
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It sounds like the website and the community have been under a DDOS attack, as now they are reverse proxying their servers with a service called incapsula (which is giving a proxy error 20). Looking up the Incapsula website it says that they provide DDOS protection and they have a number in red text to call if you're under attack, presumably they can get it up and running quite quickly.
There were posts on their community saying that there was a DDOS too, so that would make sense, 2 days running with the main site and the community pages. |
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#22 |
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Forum Member
Join Date: Mar 2003
Location: Midlands
Posts: 2,860
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Yep sounds like this time the network is down as well so this time it sounds much worse. Have they hacked into the o2 network?
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#23 |
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Forum Member
Join Date: Mar 2009
Posts: 14,577
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Remember GG has a lot of their own network servers too, lets hope our data is safe
![]() Yes the network is down if you look at Twitter, or at least a lot of people reporting issues. |
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#24 |
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Inactive Member
Join Date: Apr 2012
Posts: 5,292
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I can't access their website. and I've had no signalbsince dinner time.
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#25 |
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Forum Member
Join Date: Oct 2009
Posts: 3,140
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Yeah O2 down too
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