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Old 25-05-2015, 20:41
Thine Wonk
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MP Savid Javid, Secretary of State for Business, Innovation and Skills tells O2 to 'sort it' over network signal problems

http://www.bbc.co.uk/news/uk-32878936
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Old 25-05-2015, 20:46
moox
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The thread on the GG forums is the usual comedy gold that happens every time they go down.

"I run a business and demand £100k compensation for lost business", "there are cheaper suppliers now and I may move to one of them" (right idea, wrong direction), "where's the compensation", etc

My O2 SIM seems to get a 3G and 2G signal anyway...
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Old 25-05-2015, 20:46
Mark C
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What about more than half of O2's customers that won't have Whatsapp, because they don't have a smartphone. Not everyone is the same as you, running your own business and up to date with technology.

If you're out and about you need a phone, no good what'sapping the RAC when you break down and I've yet to meet an employer that contacts their staff on Whatsapp, not everyone has messenger services in people's family either.
Sigh, lots of people don't have Whatsap, it was only one suggestion, but lots have landline phones, access to email, etc etc, If you need a mobile phone for something critical, (like the examples you mention) then you should have some sort of contingency in place. I agree, breaking down would be a problem, but hey back in the 70s and 80s, you had to walk to somewhere with a phone ! At least it's not raining heavily anywhere tonight.
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Old 25-05-2015, 20:48
Ivor Biggun
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So how many of you on here have no o2 signal at the moment as seems like its a network issue.

My Tesco Mobile is working fine at the moment but seems that some people are having issues.

Is this linked to the Gift Gaff network coming under attack?
I wouldn't know. My company supplied phone on O2 is rarely switched on at home as the network coverage is so dire as to be unusable most of the time.
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Old 25-05-2015, 20:51
Thine Wonk
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The thread on the GG forums is the usual comedy gold that happens every time they go down.

"I run a business and demand £100k compensation for lost business", "there are cheaper suppliers now and I may move to one of them" (right idea, wrong direction), "where's the compensation", etc

My O2 SIM seems to get a 3G and 2G signal anyway...
They are always comedy, none of them have read the contract. They are on a cheap PAYG service, not a proper business service and they expect compensation for consequential business losses! Who runs a profitable business on a PAYG sim card from a non phone support providing company with an already bad availability record?

Now non PAYG O2 contract customers and business I have a bit more sympathy for as they are expecting a more premium service.
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Old 25-05-2015, 20:55
clewsy
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You would not trust them given they have so many outages.

They are meant to be the lowest network priority on o2, so that is hardly what you want if you are running some amazing busines that needs a reliable connection.
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Old 25-05-2015, 21:24
andys corner
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down here too

used to work for a certain phone network, hopefully they will sort it quickly and reimburse pay monthly customers, it was a blanket 10% line rental discount for tesco mobile customers, yippee a whole £1.25 in prospect, i would rather have signal thanks
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Old 25-05-2015, 21:31
clewsy
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Friend tells me hers is now fixed and work if again
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Old 25-05-2015, 21:32
Thine Wonk
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Friend tells me hers is now fixed and work if again
It will come and go I think...


http://status.o2.co.uk/

Making calls and using data
Parts of our network aren't working in various locations across the UK. This means your service might come and go until we fix the problem. Mobile devices are displaying “no service” in areas where coverage would normally be available
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Old 25-05-2015, 22:02
mrgs12
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Normal coverage for Voice, text and email (2G)
Making calls, sending texts, using email on your phone.
Good indoors and outdoors.

Normal coverage for Mobile internet and voice (3G)
Fast networking. For smartphones, dongles and tablets.
Sorry, we do not have coverage here.

Normal coverage for Mobile Internet (4G)
Seamless connectivity and mobile internet.
Sorry, we do not have coverage here.
Mines ok.
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Old 25-05-2015, 22:09
Thine Wonk
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Even though the checker says it's fine, take note of the red text and the service updates on the status page. It seems like an intermittent handset registration issue of some kind.

http://status.o2.co.uk/

Giffgaff have been very cryptic

The technical teams are currently looking at options to help mitigate the impact while looking for a more permanent solution to the core issue.
O2 say

Parts of our network aren't working in various locations across the UK. This means your service might come and go until we fix the problem. Mobile devices are displaying “no service” in areas where coverage would normally be available
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Old 25-05-2015, 22:15
Alan1981
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All okay here now.
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Old 25-05-2015, 22:26
Orangy
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Things sometimes break. It's not like they want them to. Of course everyone, including O2 want it fixed ASAP. (People demanding "get it sorted" - well, yeah! They don't want it to stay broken!)

It's not that things go wrong, it's how the company handles and communicates around an issue that counts.
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Old 25-05-2015, 22:30
clewsy
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It seems o2 does suffer from this problem more than any other network. You would think after the last major outage they would have something in place to prevent this.

Of course it means someone will have been called in on the bank holiday weekend to fix it. I bet they were not too impressed. Lol
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Old 25-05-2015, 22:35
Thine Wonk
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Well it's also about designing systems that are reliable, redundant and where failures can happen without causing widespread national issues. This kind of issue should be a real exception and rarity, unfortunately it isn't on O2 who have had a string of them over the years.

O2 will have a network operations centre that is staffed 24/7/365 just like all the main MNOs. It won't be 1 bloke being called up at all, it is very different to that when you're dealing with multi-billion pound networks of thousands of servers, sites, 30+ million customers etc.
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Old 25-05-2015, 22:45
clewsy
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Are you sure? I suspect its outsourced most of that side of the business and I bet minimal staffing on the whole with the real techies on call.

If it was so well organised this wouldn't happen as the system would have redundancy or in the worst case it would be a hot swap of a server in a rack.
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Old 25-05-2015, 22:47
engineermoore
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Well I thought it was ok for me but I have just checked my messaging app and every text I have sent since around 6pm is "waiting to send". During this time I have drove around 60 miles along the west coast of Scotland and they evidently have not been able to send during that entire journey, so if it is a localised issue then the locality must be fairly large!
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Old 25-05-2015, 22:49
Everything Goes
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One of my friends on Tesco Mobile had issues about 5pm.
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Old 25-05-2015, 22:50
Thine Wonk
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Are you sure? I suspect its outsourced most of that side of the business and I bet minimal staffing on the whole with the real techies on call.

If it was so well organised this wouldn't happen as the system would have redundancy or in the worst case it would be a hot swap of a server in a rack.
Whether it is operated directly or not it will be staffed, and yes functions on call too, but not 1 bloke on call. There will be whole conferences with about 40 people and functions joining plus the on-shift staff if my experience of operating a large IT network is anything to go by, and yes even on bank holidays.
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Old 25-05-2015, 22:57
Gigabit
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O2 used to have quite a good support team, it was UK based. Don't know what it's like these days.

Tesco's is also UK-based and are quite good too.
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Old 25-05-2015, 22:59
engineermoore
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O2 used to have quite a good support team, it was UK based. Don't know what it's like these days.

Tesco's is also UK-based and are quite good too.
I was under the impression that Tesco Mobile customer service (and billing etc) is all managed by o2? That would make sense to me since o2 own 50%. Although it is entirely possible they have different strategies for each (much like plusnet and bt)
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Old 25-05-2015, 23:00
clewsy
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Yes Tesco is good. Based just outside Chester.

Not sure where the O2 data centre will be located though as depends who it is outsourced to, I guess.

Giff Gaff very cricptic with the post but suggesting any fix at the moment is only a work around until they can find the problem.
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Old 25-05-2015, 23:00
Thine Wonk
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Customer support is usually entirely different to net ops anyway.
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Old 25-05-2015, 23:04
engineermoore
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Yes Tesco is good. Based just outside Chester.

Not sure where the O2 data centre will be located though as depends who it is outsourced to, I guess.

Giff Gaff very cricptic with the post but suggesting any fix at the moment is only a work around until they can find the problem.
Wasn't that just relating to the website glitch experienced yesterday? I doubt the two are linked
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Old 25-05-2015, 23:07
Thine Wonk
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Wasn't that just relating to the website glitch experienced yesterday? I doubt the two are linked
In relation to this issue they said that earlier and this just now.

Most Recent Update
22:50 - 25 May 2015

Hi Everyone,

Unfortunately the situation remains mostly the same for the time being. The tech team are analysing some extracted data files to identify the cause of the failure so they can roll out a fix as quickly as possible.

They are also investigating re-routing traffic to help mitigate the impact.

Once we have further updates or better understanding of a timeframe, we will share that here.
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