Iphone 5c problem

laydee penelope · 27-05-2015, 11:52

Hello everyone

I have an iphone 5c, only had this phone 2 months and I got it on contract as a refurbished model as I wanted the bigger memory of 32gb.

Anyways I put it on charge yesterday while nipping out to the shop. and when I came home the phone is off and won't come on nothing? The screen shows nothing even with a charger in and nothing when trying to switch it on.

Has this happened to anyone please, will 02 fix it as I haven't had it long as I didn't take out any insurance.

Didn't expect this am I stuffed over this?

de525ma · 27-05-2015, 12:04

Quote:

Originally Posted by laydee penelope

Hello everyone

I have an iphone 5c, only had this phone 2 months and I got it on contract as a refurbished model as I wanted the bigger memory of 32gb.

Anyways I put it on charge yesterday while nipping out to the shop. and when I came home the phone is off and won't come on nothing? The screen shows nothing even with a charger in and nothing when trying to switch it on.

Has this happened to anyone please, will 02 fix it as I haven't had it long as I didn't take out any insurance.

Didn't expect this am I stuffed over this?

Even if it's refurbished, it still should have come with a warranty? I think if you take it to the Apple store they should be able to fix it, and it should be free.

clewsy · 27-05-2015, 12:19

Sale of Goods Act is your friend. Has to be fut for purpose.. Which this clearly isn't. Take it back to o2.

laydee penelope · 27-05-2015, 12:19

Quote:

Originally Posted by de52:)5ma

Even if it's refurbished, it still should have come with a warranty? I think if you take it to the Apple store they should be able to fix it, and it should be free.

Many thanks I have been so worried about it. Couldn't get through to O2 and been panicking Will manage with my old phone for now till I manage to get out but thanks for putting my mind at ease

BKM · 27-05-2015, 12:21

Quote:

Originally Posted by de525ma

Even if it's refurbished, it still should have come with a warranty? I think if you take it to the Apple store they should be able to fix it, and it should be free.

You can check its Apple warranty status at https://selfsolve.apple.com/agreementWarrantyDynamic.do

But, as it came from O2, it might be best to contact them first to see if they can solve the problem.

Stig · 27-05-2015, 12:26

Quote:

Originally Posted by laydee penelope

Hello everyone

I have an iphone 5c, only had this phone 2 months and I got it on contract as a refurbished model as I wanted the bigger memory of 32gb.

Anyways I put it on charge yesterday while nipping out to the shop. and when I came home the phone is off and won't come on nothing? The screen shows nothing even with a charger in and nothing when trying to switch it on.

Has this happened to anyone please, will 02 fix it as I haven't had it long as I didn't take out any insurance.

Didn't expect this am I stuffed over this?

Are you sure the charger and/or cable are working? Have you tried a different one?

laydee penelope · 27-05-2015, 12:32

Quote:

Originally Posted by BKM

You can check its Apple warranty status at https://selfsolve.apple.com/agreementWarrantyDynamic.do

But, as it came from O2, it might be best to contact them first to see if they can solve the problem.

Wow you are a star! Thanks for that link it tells me it has a warranty till march 2016. I did go and buy a new charger today. Tried it from a plug and through the computer but nothing.

Thanks much appreciation I can rest easy now till I can get it looked at.

BKM · 27-05-2015, 12:40

Quote:

Originally Posted by laydee penelope

Wow you are a star!

With an Apple warranty you can get the phone investigated and/or replaced at any Apple Store....which might be faster than going via O2.

clewsy · 27-05-2015, 12:51

Apple may be the best option as suggested - but legally you could just go back to o2 and expect them to sort it.

It all comes down to the fact your contract is with o2 and its their responsibility to fix.

This is why I'd never buy extended warranties - the SOGA would cover people easily up to 24 months on a phone with no problems

laydee penelope · 27-05-2015, 13:14

Thanks guys or gals much appreciated

Have a great rest of the day

Penny x

Lyceum · 27-05-2015, 13:42

Don't go to O2. They'll send it off to be fixed and you'll be without it for God knows how long.

If you go to an apple shop they will fix or replace it there and then.

d123 · 27-05-2015, 13:58

Quote:

Originally Posted by Lyceum

Don't go to O2. They'll send it off to be fixed and you'll be without it for God knows how long.

If you go to an apple shop they will fix or replace it there and then.

Agreed, make an appointment at the Genius Bar of your nearest Apple Store, you will leave with a working phone (either replaced or repaired) in under 15 minutes.

https://getsupport.apple.com/Reserva...ction?retail=Y

zapod · 27-05-2015, 14:40

Have you tried a Soft Reset?

To do this, hold the home button and the power (sleep) button down together for 10-20 seconds. When you see the Apple logo you can let go. The phone will start up and go back to the lock screen eventually.

Good luck!

psionic · 27-05-2015, 14:59

Definitely try what zapod says first. If no luck then Apple should be the first port of call. They'll probably replace it on the spot if they can't get it going.

27-05-2015, 11:52	#1
laydee penelope Forum Member Join Date: Apr 2014 Posts: 18	Iphone 5c problem Hello everyone I have an iphone 5c, only had this phone 2 months and I got it on contract as a refurbished model as I wanted the bigger memory of 32gb. Anyways I put it on charge yesterday while nipping out to the shop. and when I came home the phone is off and won't come on nothing? The screen shows nothing even with a charger in and nothing when trying to switch it on. Has this happened to anyone please, will 02 fix it as I haven't had it long as I didn't take out any insurance. Didn't expect this am I stuffed over this?

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

27-05-2015, 12:04	#2
de525ma Forum Member Join Date: Jan 2014 Location: Portsmouth Posts: 787	Quote: Originally Posted by laydee penelope Hello everyone I have an iphone 5c, only had this phone 2 months and I got it on contract as a refurbished model as I wanted the bigger memory of 32gb. Anyways I put it on charge yesterday while nipping out to the shop. and when I came home the phone is off and won't come on nothing? The screen shows nothing even with a charger in and nothing when trying to switch it on. Has this happened to anyone please, will 02 fix it as I haven't had it long as I didn't take out any insurance. Didn't expect this am I stuffed over this? Even if it's refurbished, it still should have come with a warranty? I think if you take it to the Apple store they should be able to fix it, and it should be free.

27-05-2015, 12:19	#3
clewsy Forum Member Join Date: Mar 2003 Location: Midlands Posts: 2,860	Sale of Goods Act is your friend. Has to be fut for purpose.. Which this clearly isn't. Take it back to o2.

27-05-2015, 12:19	#4
laydee penelope Forum Member Join Date: Apr 2014 Posts: 18	Quote: Originally Posted by de52:)5ma Even if it's refurbished, it still should have come with a warranty? I think if you take it to the Apple store they should be able to fix it, and it should be free. Many thanks I have been so worried about it. Couldn't get through to O2 and been panicking Will manage with my old phone for now till I manage to get out but thanks for putting my mind at ease

27-05-2015, 12:21	#5
BKM Forum Member Join Date: Jul 2007 Posts: 6,288	Quote: Originally Posted by de525ma Even if it's refurbished, it still should have come with a warranty? I think if you take it to the Apple store they should be able to fix it, and it should be free. You can check its Apple warranty status at https://selfsolve.apple.com/agreementWarrantyDynamic.do But, as it came from O2, it might be best to contact them first to see if they can solve the problem.

27-05-2015, 12:26	#6
Stig Forum Member Join Date: Sep 2003 Location: Sandy Heath, Beds. UK Posts: 10,383	Quote: Originally Posted by laydee penelope Hello everyone I have an iphone 5c, only had this phone 2 months and I got it on contract as a refurbished model as I wanted the bigger memory of 32gb. Anyways I put it on charge yesterday while nipping out to the shop. and when I came home the phone is off and won't come on nothing? The screen shows nothing even with a charger in and nothing when trying to switch it on. Has this happened to anyone please, will 02 fix it as I haven't had it long as I didn't take out any insurance. Didn't expect this am I stuffed over this? Are you sure the charger and/or cable are working? Have you tried a different one?

27-05-2015, 12:32	#7
laydee penelope Forum Member Join Date: Apr 2014 Posts: 18	Quote: Originally Posted by BKM You can check its Apple warranty status at https://selfsolve.apple.com/agreementWarrantyDynamic.do But, as it came from O2, it might be best to contact them first to see if they can solve the problem. Wow you are a star! Thanks for that link it tells me it has a warranty till march 2016. I did go and buy a new charger today. Tried it from a plug and through the computer but nothing. Thanks much appreciation I can rest easy now till I can get it looked at.

27-05-2015, 12:40	#8
BKM Forum Member Join Date: Jul 2007 Posts: 6,288	Quote: Originally Posted by laydee penelope Wow you are a star! With an Apple warranty you can get the phone investigated and/or replaced at any Apple Store....which might be faster than going via O2.

27-05-2015, 12:51	#9
clewsy Forum Member Join Date: Mar 2003 Location: Midlands Posts: 2,860	Apple may be the best option as suggested - but legally you could just go back to o2 and expect them to sort it. It all comes down to the fact your contract is with o2 and its their responsibility to fix. This is why I'd never buy extended warranties - the SOGA would cover people easily up to 24 months on a phone with no problems

27-05-2015, 13:14	#10
laydee penelope Forum Member Join Date: Apr 2014 Posts: 18	Thanks guys or gals much appreciated Have a great rest of the day Penny x

27-05-2015, 13:42	#11
Lyceum Forum Member Join Date: Nov 2009 Posts: 3,124	Don't go to O2. They'll send it off to be fixed and you'll be without it for God knows how long. If you go to an apple shop they will fix or replace it there and then.

27-05-2015, 13:58	#12
d123 Forum Member Join Date: Jul 2007 Posts: 3,993	Quote: Originally Posted by Lyceum Don't go to O2. They'll send it off to be fixed and you'll be without it for God knows how long. If you go to an apple shop they will fix or replace it there and then. Agreed, make an appointment at the Genius Bar of your nearest Apple Store, you will leave with a working phone (either replaced or repaired) in under 15 minutes. https://getsupport.apple.com/Reserva...ction?retail=Y

27-05-2015, 14:40	#13
zapod Forum Member Join Date: Apr 2008 Location: Glasgow Posts: 656	Have you tried a Soft Reset? To do this, hold the home button and the power (sleep) button down together for 10-20 seconds. When you see the Apple logo you can let go. The phone will start up and go back to the lock screen eventually. Good luck!

27-05-2015, 14:59	#14
psionic Forum Member Join Date: May 2002 Location: Crystal Palace TX Posts: 19,702	Definitely try what zapod says first. If no luck then Apple should be the first port of call. They'll probably replace it on the spot if they can't get it going.

DS Forums

Iphone 5c problem