problem in missing calls and phone not ringing with EE

satman17 · 27-05-2015, 15:32

for a long time now my iphone will not ring and you recieve a text only to say you missed a call. i have been speaking to friends who are also on EE and it hppens to then as well. i am in a good area of coverage ??

lightspeed2398 · 27-05-2015, 15:45

Have you got WiFi Calling enabled? If so try turning it off. If not, I'd try ringing EE for them to check if there's a problem in the area.

dragonrapide · 27-05-2015, 15:56

Have you checked to see if you have 'do not disturb' turned on. A crescent moon will show at top of phone if this has happened.

The other thing is to re-boot, first try turning on and off and if that fails to fix the problem then hold down the sleep button top right at the same time as home button and wait till apple sign comes up. It will close down and then just turn it back on again after a couple of minutes. This seems to sort out many problems.

steffangl · 27-05-2015, 20:19

Quote:

Originally Posted by satman17

for a long time now my iphone will not ring and you recieve a text only to say you missed a call. i have been speaking to friends who are also on EE and it hppens to then as well. i am in a good area of coverage ??

On 2G, 3G or 4G when this is happening?

d123 · 27-05-2015, 20:56

I've had this happen a number of times on 2 separate handsets this week, but on Three 3G..

Perhaps it's some sort of MBNL fault?

rasseru16 · 27-05-2015, 21:54

I have this sometimes, where text messages can fail or i don't recieve calls despite only being a few feet from my mast, but this ONLY happens when my phone is 2G, 3G , 4G (Auto Mode) not on 2G/3G mode only or 3G only...

satman17 · 28-05-2015, 20:45

Tried all above, spoke to EE and apparently when I'm on 4G by the time the iPhone 5s realises and try's to obtain a 2g signal and rings the call goes to voice mail, the Lady at EE then hung up on me and didn't phone back

call100 · 28-05-2015, 22:03

Either extend the time before going to voicemail, I'm guessing that's possible.
Or.....When I had the iPhone I used HulloMail (free version) as my answering service because it was so much better than the network voicemail and far more customisable.....

dragonrapide · 28-05-2015, 22:22

Here are the instructions to increase the time before going to voicemail:-
http://www.macworld.co.uk/news/apple...rings-3454196/

27-05-2015, 15:32	#1
satman17 Forum Member Join Date: Feb 2007 Posts: 1,978	problem in missing calls and phone not ringing with EE for a long time now my iphone will not ring and you recieve a text only to say you missed a call. i have been speaking to friends who are also on EE and it hppens to then as well. i am in a good area of coverage ??

28-05-2015, 20:45	#7
satman17 Forum Member Join Date: Feb 2007 Posts: 1,978	Ok Tried all above, spoke to EE and apparently when I'm on 4G by the time the iPhone 5s realises and try's to obtain a 2g signal and rings the call goes to voice mail, the Lady at EE then hung up on me and didn't phone back

27-05-2015, 15:45	#2
lightspeed2398 Forum Member Join Date: Feb 2015 Posts: 1,325	Have you got WiFi Calling enabled? If so try turning it off. If not, I'd try ringing EE for them to check if there's a problem in the area.

27-05-2015, 15:56	#3
dragonrapide Forum Member Join Date: Jan 2008 Location: shoreham-by-sea Posts: 827	Have you checked to see if you have 'do not disturb' turned on. A crescent moon will show at top of phone if this has happened. The other thing is to re-boot, first try turning on and off and if that fails to fix the problem then hold down the sleep button top right at the same time as home button and wait till apple sign comes up. It will close down and then just turn it back on again after a couple of minutes. This seems to sort out many problems.

27-05-2015, 20:19	#4
steffangl Forum Member Join Date: Jul 2010 Location: South Wales Posts: 312	Quote: Originally Posted by satman17 for a long time now my iphone will not ring and you recieve a text only to say you missed a call. i have been speaking to friends who are also on EE and it hppens to then as well. i am in a good area of coverage ?? On 2G, 3G or 4G when this is happening?

27-05-2015, 20:56	#5
d123 Forum Member Join Date: Jul 2007 Posts: 3,993	I've had this happen a number of times on 2 separate handsets this week, but on Three 3G.. Perhaps it's some sort of MBNL fault?

27-05-2015, 21:54	#6
rasseru16 Forum Member Join Date: Oct 2009 Location: Suffolk, East Anglia Posts: 666	I have this sometimes, where text messages can fail or i don't recieve calls despite only being a few feet from my mast, but this ONLY happens when my phone is 2G, 3G , 4G (Auto Mode) not on 2G/3G mode only or 3G only...

28-05-2015, 22:03	#8
call100 Forum Member Join Date: Mar 2005 Posts: 6,572	Either extend the time before going to voicemail, I'm guessing that's possible. Or.....When I had the iPhone I used HulloMail (free version) as my answering service because it was so much better than the network voicemail and far more customisable.....

28-05-2015, 22:22	#9
dragonrapide Forum Member Join Date: Jan 2008 Location: shoreham-by-sea Posts: 827	Here are the instructions to increase the time before going to voicemail:- http://www.macworld.co.uk/news/apple...rings-3454196/

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problem in missing calls and phone not ringing with EE