|
||||||||
Three 4G Discussion Thread (Part 2) |
![]() |
| Thread Tools | Search this Thread |
|
|
#2751 |
|
Forum Member
Join Date: Jul 2007
Posts: 3,987
|
Quote:
I don't dispute any of this but none of these technical issues are our concern.
Quote:
The fact that 3 has misled customers into thinking and expecting to receive a service that they can't access is my concern. They promised a rollout timescale they couldn't deliver and they're now restricting this rollout to certain customers. The next thing will be when they finally relax the restrictions and the network can not cope with the demand, as they've under invested in 4g. If I wasn't on such a good sim only plan I'd switch straight away. Unfortunately I might be forced to switch to BT anyway as I've noticed significant slowdowns in 3g recently.
Three have lied and missed timescales since the start of the rollout, that's a totally different issue to you having a phone that can't use VoLTE currently, and so therefore can't have 800Mhz. No-one is stopping you using 800Mhz, just get one of the phones they are currently supporting and you can use it. |
|
|
|
|
Please sign in or register to remove this advertisement.
|
|
|
#2752 |
|
Forum Member
Join Date: Aug 2014
Location: United Kingdom
Posts: 2,876
|
Easiest thing to do is to buy an LG G4 and then you can force it.
|
|
|
|
|
|
#2753 |
|
Forum Member
Join Date: Mar 2000
Location: This forum
Posts: 3,389
|
Quote:
Easiest thing to do is to buy an LG G4 and then you can force it.
|
|
|
|
|
|
#2754 |
|
Forum Member
Join Date: Nov 2011
Posts: 48
|
Quote:
Not being able to make calls when your phone shows signal would obviously be most customer's concern,
Three have lied and missed timescales since the start of the rollout, that's a totally different issue to you having a phone that can't use VoLTE currently, and so therefore can't have 800Mhz. No-one is stopping you using 800Mhz, just get one of the phones they are currently supporting and you can use it. |
|
|
|
|
|
#2755 |
|
Forum Member
Join Date: Aug 2014
Location: United Kingdom
Posts: 2,876
|
Quote:
I assume it has to be a Three firmware G4?
|
|
|
|
|
|
#2756 |
|
Forum Member
Join Date: Nov 2011
Posts: 48
|
Quote:
Easiest thing to do is to buy an LG G4 and then you can force it.
![]() But this is good to know as presumably the same hack can be used on other phones. |
|
|
|
|
|
#2757 |
|
Forum Member
Join Date: Jul 2007
Posts: 3,987
|
Quote:
Well I could do that, but I'm quite happy with the note 5 (that does support 800mhz). So it is 3 that are stopping me as the phone can support it. If they wanted to allow customers to use 800mhz without VoLTE they could. Surely it's better to have data and no calls than nothing?
Unfortunately in the initial stages it is more sensible for a network to provision to certain models in a controlled manner, unfortunately you really don't have a complaint when you are using a handset that isn't even available in the UK, you'll be lucky to ever see it on that, imo. |
|
|
|
|
|
#2758 |
|
Forum Member
Join Date: Nov 2015
Posts: 2,061
|
Quote:
Hmm you seem quite forgiving of Three, whereas myself and I'm sure a lot of customers are very annoyed that we were promised a service nearly 12 months ago, and now that it seems it's eventually being rolled out, we're expected to sit back and wait even longer for our phones to be added to the list.
Three are advertising that my area is Super-pumped and yet I and nearly everyone else can't use it and no dates as to when if ever we will be. Seems only Three are allowed to advertise a produce you can't have. Like I said earlier with Virgin Atlantic advertising that a new service is being launched on Monday but they have no planes to run the service or any idea when they may have some. Why are these excuses made for Three when it's just completely the wrong way to run any business? |
|
|
|
|
|
#2759 |
|
Forum Member
Join Date: Nov 2011
Posts: 48
|
Quote:
Do you expect them to manually provision each sim as either 800Mhz allowed with no voice or without? Can you imagine the workload it would create? Not to mention the issue of a person allowing someone else to use the sim who isn't aware the phone can't make calls? It is an absolute pit of problems.
Unfortunately in the initial stages it is more sensible for a network to provision to certain models in a controlled manner, unfortunately you really don't have a complaint when you are using a handset that isn't even available in the UK, you'll be lucky to ever see it on that, imo. |
|
|
|
|
|
#2760 |
|
Forum Member
Join Date: Nov 2015
Posts: 2,061
|
Quote:
Well I could do that, but I'm quite happy with the note 5 (that does support 800mhz). So it is 3 that are stopping me as the phone can support it. If they wanted to allow customers to use 800mhz without VoLTE they could. Surely it's better to have data and no calls than nothing?
|
|
|
|
|
|
#2761 |
|
Forum Member
Join Date: Nov 2011
Posts: 48
|
Quote:
Plus as the Note 5 hasn't even been launched here yet, it will be forever before there is a Three update for you so that you can use their elite service.
|
|
|
|
|
|
#2762 |
|
Forum Member
Join Date: Feb 2012
Posts: 731
|
Quote:
Haha the elite service of making calls?! I'm still sceptical of needing an update as 3 stated this when they first rolled 4g out and it wasn't true.
|
|
|
|
|
|
#2763 |
|
Forum Member
Join Date: Jul 2007
Posts: 3,987
|
Quote:
I'm sorry I really don't know what you're on about manually provisioning sims. My phone supports 800mhz, Three have some 800mhz bandwidth, it should just work like it does for 1800mhz 4g and 2600mhz 3g. The issue of customers potentially having data and no calling is irrelevant as they would have no calling anyway!
It would be a PR disaster for any network. |
|
|
|
|
|
#2764 |
|
Forum Member
Join Date: Jul 2004
Posts: 1,376
|
If only 3 were more like EE who have stuck to their timescales perfectly. Take Wifi calling. It was released when they said it would be and worked perfectly from the start. Oh hang on.....
|
|
|
|
|
|
#2765 |
|
Forum Member
Join Date: Aug 2014
Location: United Kingdom
Posts: 2,876
|
Quote:
Not if I don't want an LG G4
![]() But this is good to know as presumably the same hack can be used on other phones. |
|
|
|
|
|
#2766 |
|
Forum Member
Join Date: Nov 2011
Posts: 48
|
Quote:
If you can't understand the problem of having signal but no ability to call out it's probably not worth carrying on trying to explain, the first emergency when a person has signal but finds they can't make or receive calls wil be all over the press, watchdog etc. They will crucify the network as "Three, the network where you can't make or receive calls". Not to mention all the angry customers sitting at home with a strong signal but unable to make or receive a call, most people don't understand the working of a mobile phone, let alone the differences between 3G, 4G and VoLTE.
It would be a PR disaster for any network. In any real emergency those customers will of course be able to dial 999 and use any available network. |
|
|
|
|
|
#2767 |
|
Forum Member
Join Date: Nov 2011
Posts: 48
|
Quote:
If only 3 were more like EE who have stuck to their timescales perfectly. Take Wifi calling. It was released when they said it would be and worked perfectly from the start. Oh hang on.....
|
|
|
|
|
|
#2768 |
|
Forum Member
Join Date: Apr 2011
Location: Totnes, Devon
Posts: 6,693
|
Quote:
Fair point but they're not nearly 12 months late with the 4g rollout like 3 are they? And no ETA on the horizon for the many towns that were promised 4g by the end of 2014.
Two clues... 1. EE didn't get WiFi calling out when they said, it was at least six months late and had a few issues initially. 2. You might have noticed the "Oh hang on..." at the end. |
|
|
|
|
|
#2769 |
|
Forum Member
Join Date: Nov 2011
Posts: 48
|
Quote:
I think you'll find that the post was sarcastic.
Two clues... 1. EE didn't get WiFi calling out when they said, it was at least six months late and had a few issues initially. 2. You might have noticed the "Oh hang on..." at the end. |
|
|
|
|
|
#2770 |
|
Forum Member
Join Date: Apr 2011
Location: Totnes, Devon
Posts: 6,693
|
Quote:
I get what you're saying. All I'm saying is that those people who would be sitting at home with data and no VoLTE are still going to be sitting at home but with no data and no way of calling if Three don't let them access the 800mhz. As long as Three make it clear that there may be some limited circumstances whereby customers may have data and no signal for calling, I don't see the issue. Especially nowadays when we can call via the three in touch app (via wifi at the moment), we can call via WhatsApp, Facebook, Skype, etc etc over the 800mhz if we were allowed!
In any real emergency those customers will of course be able to dial 999 and use any available network. A network with millions of customers, many of whom have no grasp on tech whatsoever is not going to tell its customers that on the odd occasion they will have a signal but might not be able to make a call. The public buy a phone and they know (because that's how it's worked for the last 30 years) that if they have "bars" they can probably make a call. If they don't have bars, then they can't. It would be a total total nightmare for the networks with customer services swamped with irate people thinking there is something wrong. I've tried explaining all about frequencies and coverage and power levels to some reasonably switched on people and even they take a while to get it. Jo (or Joanne) public would just glaze over. It is one big no no. I'd also like to add that myself, although I would know perfectly what was going on, it would drive me right up the bloody wall having a signal but then no voice. I drive all over the place making calls everywhere. Would be the worst thing ever frankly. Jon Morris pointed out that it could potentially have worked if phones had both a data and voice status but it would have had to have been implemented as a global standard from the off. It should have been done when they realised LTE was going to launch without voice. It wasn't. It would then possibly have worked as people would have got used to the separate voice and data bars. All this could have been avoided if LTE had launched with voice as standard. The more I think about this now, the more stupid launching without voice gets. As I mentioned the last time I ranted about this, I bet you anything 5G launches with voice! Believe it or not, voice is still the default base service on a mobile network and will be for some time to come I think. If you have bars, you have to be able to make a call. Period! |
|
|
|
|
|
#2771 |
|
Forum Member
Join Date: Nov 2011
Posts: 48
|
Quote:
As has been said on here many times, that wouldn't work.
A network with millions of customers, many of whom have no grasp on tech whatsoever is not going to tell its customers that on the odd occasion they will have a signal but might not be able to make a call. The public buy a phone and they know (because that's how it's worked for the last 30 years) that if they have "bars" they can probably make a call. If they don't have bars, then they can't. It would be a total total nightmare for the networks with customer services swamped with irate people thinking there is something wrong. I've tried explaining all about frequencies and coverage and power levels to some reasonably switched on people and even they take a while to get it. Jo (or Joanne) public would just glaze over. It is one big no no. I'd also like to add that myself, although I would know perfectly what was going on, it would drive me right up the bloody wall having a signal but then no voice. I drive all over the place making calls everywhere. Would be the worst thing ever frankly. Jon Morris pointed out that it could potentially have worked if phones had both a data and voice status but it would have had to have been implemented as a global standard from the off. It should have been done when they realised LTE was going to launch without voice. It wasn't. It would then possibly have worked as people would have got used to the separate voice and data bars. All this could have been avoided if LTE had launched with voice as standard. The more I think about this now, the more stupid launching without voice gets. As I mentioned the last time I ranted about this, I bet you anything 5G launches with voice! Believe it or not, voice is still the default base service on a mobile network and will be for some time to come I think. If you have bars, you have to be able to make a call. Period! Three also need to communicate better about this, according to support on their website, even 3rd party phones will get the update eventually. The only prerequisite is that the phone needs to support the relevant bands. http://support.three.co.uk/SRVS/CGI-...Case=obj(11861) |
|
|
|
|
|
#2772 |
|
Forum Member
Join Date: Mar 2009
Posts: 14,546
|
Quote:
I agree it's a total mess up and it's a no win situation however they decide to do it. I get that people will complain if they have data and can't call, and if they don't allow people to have at least data access on 800mhz they will also complain they've got no service, where other people on the same network have calls and data.
Three also need to communicate better about this, according to support on their website, even 3rd party phones will get the update eventually. The only prerequisite is that the phone needs to support the relevant bands. http://support.three.co.uk/SRVS/CGI-...Case=obj(11861) When they do give dates or tell people when something is coming and then they miss it by 3 months the toys really come out of the pram, as you say lose-lose situation. They have pretty much said 12 months though, they are going to launch it on all devices "over the next year", so week by week, month by month that list will grow and then by the time they've added loads more cells and gone through another 9-12 months of upgrades they'll be able to enable it for all, and by that time hopefully VoLTE deployment will be built into Android as standard? |
|
|
|
|
|
#2773 |
|
Forum Member
Join Date: Sep 2007
Posts: 620
|
Quote:
I agree it's a total mess up and it's a no win situation however they decide to do it. I get that people will complain if they have data and can't call, and if they don't allow people to have at least data access on 800mhz they will also complain they've got no service, where other people on the same network have calls and data.
Three also need to communicate better about this, according to support on their website, even 3rd party phones will get the update eventually. The only prerequisite is that the phone needs to support the relevant bands. http://support.three.co.uk/SRVS/CGI-...Case=obj(11861) The truth of the situation is simply that due to the way Android works, it would require a software update for each handset in order for them to get VoLTE settings, there's no carrier update solution like on an iPhone. Like everyone's already said, that would mean you'd get a strong 800 signal yet be unable to make or receive calls, but you wouldn't know unless you actually tried to place a call as you'd still have signal bars as normal. Obviously that can't happen as people would get confused as to why they can't call and it would cause a huge amount of problems for Three. As much as we don't care and would be happy with just data, it's just not going to happen and for good reason. So instead, customers get exactly the same service they have always got, and if they have a compatible device, they get the bonus of being able to user Super-Voice. Even if Three had waited an extra year and got all handset updates ready and launched with compatibility for every VoLTE device, your Note 5 still wouldn't be compatible because it's not sold in the UK and there's no UK firmware for it. So blame Google for their lack of carrier update support in Android. |
|
|
|
|
|
#2774 |
|
Forum Member
Join Date: Jul 2013
Posts: 249
|
Quote:
In any real emergency those customers will of course be able to dial 999 and use any available network.
Networks are obligated to ensure emergency calls can be made where technically possible, and as its technically possible to ensure an emergency call can be made on a non VoLTE phone in an 800 only coverage area by not allowing that phone to access the 800 network, that is what Three and all other networks must do if they have LTE only coverage areas. |
|
|
|
|
|
#2775 |
|
Forum Member
Join Date: Nov 2015
Posts: 2,061
|
No one is disputing the problem of having no call back up the 4G, but that is the whole point of this super-pumped thing to do exactly that! So the whole and entire problem is that Three have launched and advertised the thing before they can actually do it. That alone is the whole problem, not all these side issues and excuses.
Three should have had all the major updates written, tested and ready to go on day one. Plus having an App that does VoLTE for phone that they haven't done an update for and never will. Announce, launch, update and GO! So all these excuses as to why Three have done it this way are just excuses to the problem as to the way Three have done it. If they hadn't done it this way there would be no problem of not being able to make calls as everyone could! Basically they have invented their own problem when they could have done it correctly in the first place. |
|
|
|
![]() |
| Thread Tools | Search this Thread |
|
All times are GMT. The time now is 17:25.




