Originally Posted by mhs81:
“Great, thanks for that. It's not like I think I have any 'claim' as such, rather that I would have expected to be able to use the 800mhz as my phone does support it. So the part about it not being compatible with Three's network isn't true - my phone supports the 800mhz frequency, so is compatible. The fact that Three have decided to restrict me from accessing it (for good reason perhaps) is another matter.
So the bit about requiring software updates isn't relevant today? Well it wasn't relevant back then either as I used several unbranded phones and managed to access 4g without any update.
As I've said before, I can completely understand the reasons why Three won't let me access the 800mhz frequency at the moment. (although they could adapt the Three in touch app to facilitate this). What I'm not happy with is the way they have communicated, including having out of date information on the site. Surely you won't defend them for that as well?”
All phones that support the 800MHz band are technically compatible, this doesn't mean that they are actually compatible with Threes network, and as much as you may expect that, Three have a list of compatible devices on their site and it's not very difficult to find out if yours is compatible or not.
You seemed to be talking about Three as if they were claiming that every device was going to receive a software update where 4G would be enabled and it would include 800MHz. So no, the fact that they said phones would recieve updates to enable 4G in 2014 isn't relevant today.
Of course I don't defend Three for having outdated information on their site, but it's hardly enough to get confused over. Rather than looking at the Super-Voice page that has the latest details and compatible devices, your looking at the oldest 4G pages and complaining. Your not happy with the way Three have communicated, maybe stop looking at outdated information on their website and keep your eyes on the Super-Voice pages or contact Three yourself for the latest information.
I'm currently waiting for the VoLTE update for iPhones, and I'm not happy that it's taking as long as it is but I'm not looking for excuses to bash them, at the end of the day they have a very small slice of spectrum on 800MHz and letting every single user on it at once would be a terrible idea. Launching iPhones will be a huge step as that's a really large amount of devices able to access Super-Voice in comparison to the already support devices.