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Three 4G Discussion Thread (Part 2)


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Old 15-12-2015, 01:01
GavinAshford
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Ah, its decimal, Unix epoch, you can decode it here
http://www.epochconverter.com/
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Old 15-12-2015, 11:07
iTech
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Glad that the Three Blog were good enough to publish my post in full. Bottom line is, coverage checker is a lie and Three have spent money on a service 99.9 per cent of the users will never experience.

I’m afraid that your coverage tracker is bordering on a trading standards case waiting to happen. As you have said many times below when people have a decent 3G signal they will not get Super Voice. However it doesn’t say that anywhere on your coverage checker. When you type in a postcode and a particular handset you could see loads of 4G Super Voice but of course you won’t get any as 3G is decent in the same area. People will be making buying decisions based on a criminally misleading coverage checker. When will you sort that out? My postcode is a classic example (removed by mod), loads of 4G Super Voice but nobody will EVER see it because of a decent 3G service. Why did you bother then? You have wasted money on a service that a minuscule of people will ever use (places where there is no/poor 3G service. What a waste of money. Now that 4G Super Voice gives people in my area no benefit what so ever (waste of money) can you tell me when you will do what all other networks (EE, O2, Vodafone) have done in my area and provide 4G that people can actually use? Or is it the case that now you have spent money in this area on a service that nobody can use (Super Voice), you won’t be delivering normal 4G for years? I’m not alone in feeling like this by the way. You made the big announcements (smash through walls, end of “annoying backstops” etc etc. What a load of absolute rubbish. Instead you have wasted money delivering something an unbelievably small number of people will ever use. Well done, your shareholders will be thrilled.
Can you send me the e-mail address of your CEO please as I want to write to him about the coverage issue alone as that is quite simply trading standards territory.
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Old 15-12-2015, 11:13
neilybealy
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Glad that the Three Blog were good enough to publish my post in full. Bottom line is, coverage checker is a lie and Three have spent money on a service 99.9 per cent of the users will never experience.

I’m afraid that your coverage tracker is bordering on a trading standards case waiting to happen. As you have said many times below when people have a decent 3G signal they will not get Super Voice. However it doesn’t say that anywhere on your coverage checker. When you type in a postcode and a particular handset you could see loads of 4G Super Voice but of course you won’t get any as 3G is decent in the same area. People will be making buying decisions based on a criminally misleading coverage checker. When will you sort that out? My postcode is a classic example (removed by mod), loads of 4G Super Voice but nobody will EVER see it because of a decent 3G service. Why did you bother then? You have wasted money on a service that a minuscule of people will ever use (places where there is no/poor 3G service. What a waste of money. Now that 4G Super Voice gives people in my area no benefit what so ever (waste of money) can you tell me when you will do what all other networks (EE, O2, Vodafone) have done in my area and provide 4G that people can actually use? Or is it the case that now you have spent money in this area on a service that nobody can use (Super Voice), you won’t be delivering normal 4G for years? I’m not alone in feeling like this by the way. You made the big announcements (smash through walls, end of “annoying backstops” etc etc. What a load of absolute rubbish. Instead you have wasted money delivering something an unbelievably small number of people will ever use. Well done, your shareholders will be thrilled.
Can you send me the e-mail address of your CEO please as I want to write to him about the coverage issue alone as that is quite simply trading standards territory.
Executive.Office@three.co.uk

just sent them an update as my mobile at work is unusable and cycles between 3g, 4g then no signal with it just sat on my desk left alone. between cycles there's no internet connection
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Old 15-12-2015, 11:32
Booster1573
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Firstly they need to stop calling it 4G as it is misleading. It should be just called LTE. Also I agree that their coverage map is overambitious and could lead to people making a buying decision on that. The only solution to improve this situation as they don't have any other spectrum is to firstly have 15MHz of 1800MHz LTE on every mast which is costly. They should also have VoLTE on 1800MHz when the Three InTouch app works with it and have higher transmission powers for that to match EE. I still think though that 800MHz should be a lower priority than 3G at 2100MHz. It wouldn't make any difference though with higher transmission powers at 1800MHz, will exceed 3G anyway. So if you got out of a 1800MHz zone, the only option is 800MHz.
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Old 15-12-2015, 11:39
Booster1573
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Firstly they need to stop calling it 4G as it is misleading. It should be just called LTE. Also I agree that their coverage map is overambitious and could lead to people making a buying decision on that. The only solution to improve this situation as they don't have any other spectrum is to firstly have 15MHz of 1800MHz LTE on every mast which is costly. They should also have VoLTE on 1800MHz when the Three InTouch app works with it and have higher transmission powers for that to match EE. I still think though that 800MHz should be a lower priority than 3G at 2100MHz. It wouldn't make any difference though with higher transmission powers at 1800MHz, will exceed 3G anyway. So if you got out of a 1800MHz zone, the only option is 800MHz.
And once they've got VoLTE working on 1800MHz, they can begin refarming part of their 2100MHz band for LTE
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Old 15-12-2015, 12:39
Daveoc64
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Firstly they need to stop calling it 4G as it is misleading. It should be just called LTE.
How is that misleading?
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Old 15-12-2015, 13:24
DevonBloke
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It isn't misleading to us because we what it all means.
It isn't misleading to Joe and Joanne public as they haven't the foggiest idea what even 2G and 3G means let alone 4G.
Calling it LTE would just make matters worse.
Apple didn't change the iPhone status bar from LTE to 4G for nothing. They did it precisely for that very reason.
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Old 15-12-2015, 14:21
d123
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Considering LTE was added into the 4G definition by the ITU in 2010 it's pretty hard to see how it could be considered misleading.
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Old 15-12-2015, 14:45
jchamier
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Firstly they need to stop calling it 4G as it is misleading.
Only the USA called HSPA+ (which is a 3G/UMTS technology) by the term '4G' - this was because of the fighting between the GSM/HSPA+ networks and the CDMA/EVDO networks.

LTE = 4G
UMTS = 3G
GSM = 2G

Nobody calls 3G by its (various) names, or 2G by GSM.
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Old 15-12-2015, 16:41
thebennyboy
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Could i complain to the executive office about congestion? Main reason i left was congestion in an area i regularly commute through and its become a bane to do anything but web browsing. Basically 20-30 minutes of sub 0.5 Mbps speeds. Social media told me it was going to be fixed within 2 months which was when i decided to leave around 9 months ago, have joined again to discover that speeds still really suck in this area.
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Old 15-12-2015, 17:25
Brian The Dog
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Could i complain to the executive office about congestion?
Not on 800mhz super-duper-pumped-voice you can't!
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Old 15-12-2015, 17:27
thebennyboy
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Not on 800mhz super-duper-pumped-voice you can't!
Saw this under the support tab in the three app. Good for a laugh.

Your device will hook-up to 4G Super-Voice automatically if you’re using a 4G Super-Voice compatible device and are in a 4G Super-Voice area.
http://s10.postimg.org/xegdi64nd/Scr..._17_23_31.pngQ
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Old 15-12-2015, 19:55
Gigabit
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All our devices come with 4G as standard &ndash no sneaky charges.
What lol?
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Old 15-12-2015, 20:15
iTech
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Here's another:

"the best bit about 4G Super-Voice is that it’s completely free of charge!"

That's on the end of the blog description for Super Voice. Wow! So they are not going to charge people for a service NOBODY can use. Awesome. Don't even get me started on smashing down walls etc etc blah blah.
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Old 15-12-2015, 21:03
thebennyboy
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This is the bit that annoyed me:

Your device will hook-up to 4G Super-Voice automatically if you’re using a 4G Super-Voice compatible device and are in a 4G Super-Voice area.
I am in a 4G Super-Dooper Voice area ( stood under the mast ) and i don't see no 4G.

4G Super-Voice compatible - Check
4G Super-Voice area - Check

Technology - H+



Sorry, but that is false advertising. Might make a complaint to the ASA.
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Old 15-12-2015, 21:10
Gigabit
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You can't complain to the ASA because what Three has said there is true, your device will connect to Super-Voice automatically.

Automatically does not equal instead of 3G.
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Old 15-12-2015, 21:15
Synthetic42
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Popped a PAYG three sim in my work 5S, got the carrier update but no 4G, and I'm in a soopa doopa voice area with no "normal" 4G...
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Old 15-12-2015, 21:29
mupet0000
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You can't complain to the ASA because what Three has said there is true, your device will connect to Super-Voice automatically.

Automatically does not equal instead of 3G.
I think the biggest issue we should have with Three is to do with this coverage statement:
"Excellent. You can make calls, send texts and use the internet in most instances on our 4G Super-Voice network. You should also get super-fast call set-up times and crystal clear HD-calling. Just so you know, indoor signal strength may vary."

Nowhere do they state that you must be outside of 3G coverage to make a 4G super-voice call. If by most instances they mean 1% of the time, then yeah, considering that when I am in an Excellent 4G Super-Voice area, and without any signal, I still am not getting any Super-Voice coverage even though the map says I should.

I feel as if this is an issue that should be taken up with the relevant regulator. The coverage map is plain wrong and the wording is too.

Popped a PAYG three sim in my work 5S, got the carrier update but no 4G, and I'm in a soopa doopa voice area with no "normal" 4G...
The 5S doesn't support Super-Voice, only the 6 and 6S.
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Old 15-12-2015, 21:38
Synthetic42
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The 5S doesn't support Super-Voice, only the 6 and 6S.
I know it doesn't support VoLTE but thought I might see some 800
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Old 15-12-2015, 21:49
d123
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I know it doesn't support VoLTE but thought I might see some 800
The way it currently works on Three if your phone can't do VoLTE you can't do 800Mhz...
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Old 15-12-2015, 22:12
blueacid
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The way it currently works on Three if your phone can't do VoLTE you can't do 800Mhz...
And this really irks me; my Z3 Compact apparently supports VoLTE and 800Mhz, but Three don't want to include it on their list of devices.

For the most part I'm not that concerned, living and working around Manchester, but on occasion when I'm in the peaks or lakes having some extra coverage would be useful.

... so I keep looking at the cost of the 10/20GB packages on Vod/EE and wondering whether to move.
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Old 15-12-2015, 22:50
iTech
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You can't complain to the ASA because what Three has said there is true, your device will connect to Super-Voice automatically.

Automatically does not equal instead of 3G.
I think you can and go to the Regulator, Watchdog, you name it. It is false advertising as the coverage map is making false claims and giving people the wrong impression of the service they will get.
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Old 16-12-2015, 00:50
El Cubido
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I have been discussing with 3 on Twitter today about my local 3G mast. It has full signal, the H+ logo and arrows going up and down occasionally, but no data. I sent them a screenshot of me attempting a Speedtest and suffering from 'Network connection issues'.

I tried to tell them that their mast is faulty/over subscribed, as in other areas/towns, it works just fine, but their standard response was to reboot the phone and to fill in an online form, they can't see any problems blah, blah blah oh and also, i should get 4G because their coverage checker says so, according to them...
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Old 16-12-2015, 01:17
DevonBloke
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Just pointing out this is a double negative meaning you DO see 4G.
Three will be using this in their marketing if you don't patent it soon!!!

"Three SuperVoice, the amazing new 4G voice service. Crystal clear voice calls over ultra reliable 4G and most of our customers agree, they don't see no 4G"!


Note: Sorry, ex grammar Nazi here!!!!!
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Old 16-12-2015, 01:28
thebennyboy
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Just pointing out this is a double negative meaning you DO see 4G.
Three will be using this in their marketing if you don't patent it soon!!!

"Three SuperVoice, the amazing new 4G voice service. Crystal clear voice calls over ultra reliable 4G and most of our customers agree, they don't see no 4G"!


Note: Sorry, ex grammar Nazi here!!!!!
Been doing coursework all day so i've given up with grammar for most of the evening.

"4G Super-Duper-Pumped, you ain't seen nothin' yet! Literally!"
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