Originally Posted by moox:
“3 has really missed a trick by not waiting until their 4G network is actually usable and plentiful before hiking prices and reducing value. They'll keep telling you how "4G is at no extra cost" though, and it shows”
Today I've had some laughable chats with Three.
First, I commented on their claim that they haven't raised any tariffs, which might be technically true but for me, I'm paying £30 for an equivalent tariff to my £15 one. To me that's a price rise.
They then pointed out things like Feel at Home and 4G at no extra cost, to which I replied that I already get that on the One Plan so how was that relevant, and asked them to say something I'll get that's 'new'.
I was told I get the unlimited calls and texts, to which I pointed out that my usage - like pretty much everyone these days - doesn't require unlimited calls or texts.
You get the picture. Three obviously has to make more profit - it's an order from above.
The changes have already seen some key members of staff leave (at least one to EE, certainly not the first to do so either) and whoever is left clearly has a tough job, and boy has the company made some monumental errors of judgement recently.