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Three 4G Discussion Thread (Part 2)
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Denco1
21-06-2016
Has anyone been able to access the Three blog recently? I haven't been able to for about a week now.

In other news, has anyone seen a Three RRU before? I've just seen an application go in for Manchester, the reason being additional cable trays were rejected, needed for the thick feeder cables. Instead the much thinner DC/fibre should be able to fit in the existing cable tray.
Thine Wonk
21-06-2016
Sounds like the blog idea has ended and instead they are just pointing the subdomain to Three.co.uk
Denco1
21-06-2016
Originally Posted by Thine Wonk:
“Sounds like the blog idea has ended and instead they are just pointing the subdomain to Three.co.uk”

Well, I can't really say that the blog was used for much else than people complaining about VoLTE, or "supervoice" as Three insist on calling it.
Thine Wonk
21-06-2016
Supervoice is easier to understand for the masses than a 5 letter IT akronym.
moox
21-06-2016
Originally Posted by Thine Wonk:
“Supervoice is easier to understand for the masses than a 5 letter IT akronym.”

It's a very British thing to overly dumb things down though. Perhaps that's why people always expect everything handed to them on a plate. Networks in other countries have no problem calling it VoLTE and explaining what it means.

https://www.telstra.com.au/coverage-networks/volte for example.

It also doesn't help that 3 wants to use their own name, when many phones won't use the same term. "To turn on supervoice, enable Voice over LTE / 4G calling in your phone's settings and look for the VoLTE logo in the corner" yeah right
Denco1
21-06-2016
Originally Posted by Thine Wonk:
“Supervoice is easier to understand for the masses than a 5 letter IT akronym.”

Not when Three fail to explain how Supervoice actually works, which used to be quite often.
It isn't even a particularly helpful name, extended range lte would be much better, as T-Mobile USA use. Supervoice definitely isn't just about voice.
Arguably Three shouldn't even need to talk about Supervoice, just that they have a new 4G signal which is better indoors on selected handsets.

Even better they shouldn't even need to advertise, users should just see an improvement in coverage and recommend it to others.
Broken Hope
21-06-2016
EE calling it 4G calling at least makes sense.

Supervoice was always stupid.
Thine Wonk
21-06-2016
The problem with this forum is people assume that just because they do speedtests every 4 hours and run 6 sims that everyone else in the country does. The reality is 90% of people couldn't tell you what VoLTE is or even what LTE is really.

Three did explain what supervoice is, it's on the website, it explains it well.

http://www.three.co.uk/Discover/network/4G-Supervoice
Booster1573
21-06-2016
Originally Posted by Thine Wonk:
“Supervoice is easier to understand for the masses than a 5 letter IT akronym.”

Supervoice means nothing to ordinary people. At the worst Voice over LTE would have had the same effect as Supervoice. Some people don't even know what 4G is nevermind LTE.
It shouldn't have even been called Supervoice as it isn't "supervoice" the majority of the time as 800MHz LTE is at the lowest priority.
d123
21-06-2016
Originally Posted by Broken Hope:
“EE calling it 4G calling at least makes sense.

Supervoice was always stupid.”

Agreed, supervoice was a supremely idiotic choice, I suspect dreamed up by a non native English speaker, along with the "super-pumping" of cell sites...
moox
21-06-2016
Originally Posted by Thine Wonk:
“The problem with this forum is people assume that just because they do speedtests every 4 hours and run 6 sims that everyone else in the country does. The reality is 90% of people couldn't tell you what VoLTE is or even what LTE is really.

Three did explain what supervoice is, it's on the website, it explains it well.

http://www.three.co.uk/Discover/network/4G-Supervoice”

They can't tell you what VoLTE is because few people have it, especially outside of the iPhone world. Several phones use the term "LTE" instead of 4G so it's more likely that someone can say what that means

I really don't know why you go on about people running speedtests every time someone challenges you / Three. You don't have to be a mobile phone anorak to understand what LTE is and what "Voice over LTE" means.

The webpage does not explain it well because it doesn't mention what supervoice actually is - VoLTE and/or inTouch. It also says that it doesn't work on non-Three supplied devices (which is wrong, it works on the SIM free S7/S7 edge), and it doesn't explain why you might see 4G/LTE signal but not VoLTE/"supervoice" (i.e. you're in an LTE 1800 area)

I also think you may credit the population with more ignorance than they have. I know of people who have noticed the VoLTE logo pop up on their phone, and have asked me what it means
Booster1573
21-06-2016
Originally Posted by Thine Wonk:
“The problem with this forum is people assume that just because they do speedtests every 4 hours and run 6 sims that everyone else in the country does. The reality is 90% of people couldn't tell you what VoLTE is or even what LTE is really.

Three did explain what supervoice is, it's on the website, it explains it well.

http://www.three.co.uk/Discover/network/4G-Supervoice”

If the support page is necessary to explain Supervoice, then trying to simplify it was pointless. I'm sorry but you are wrong.
Also would you call yourself an ordinary user. How do you use your phone? What do use the majority of your data for?
jonmorris
21-06-2016
Originally Posted by Broken Hope:
“EE calling it 4G calling at least makes sense.

Supervoice was always stupid.”

Calling it anything is actually pretty stupid when you stop and think about it. Customers don't really need to know how a call is being routed.

The ability to use 4G calling/VoLTE/Super voice means being given access to 800MHz, which means better coverage.

So, Three - and others - only really need to point that as long as you have a phone that can, or use inTouch, then you'll be given access to the enhanced network. Heck, call THAT the 'super' bit.

I do think people could get their head about VoLTE if you simply said to look for it in a menu, just as people could work out VoIP, Wi-Fi and other things that you do need to, sadly, learn if you want to get the most from a lot of equipment.

Should HDMI have been called 'super picture'?

I don't even think EE should be talking about 4G calling, as I bet most people never knew they weren't making a call on 4G when their phone said 4G.
Gigabit
21-06-2016
Three should just have said they are improving coverage so their network is now stronger than others. Do aT-Mobile USA and tell the public how much their competitors suck.
Stereo Steve
21-06-2016
Seems like a lot of 4G1800 has rolled out in South Devon all of a sudden. Also got a text this evening from 3 saying my Honor 7 will now work on Supervoice. Eh? Is that on TinT or off the shelf?
jonmorris
22-06-2016
I can't even run inTouch on the H7. Starts and exits straight away (even with just one SIM).

If it's native support, I'll have to check Xda in case Three has a custom ROM. No update showing for the generic version.
Stereo Steve
22-06-2016
Originally Posted by jonmorris:
“I can't even run inTouch on the H7. Starts and exits straight away (even with just one SIM).

If it's native support, I'll have to check Xda in case Three has a custom ROM. No update showing for the generic version.”

Haven't installed it yet as I'm not keen on it. Might run it if I could try 800.
jonmorris
22-06-2016
Please let me know if it (inTouch) works for you, or quits. I am running Android M on the Honor 7. If it does, I may have to do a complete reset of my phone.

I've checked and there's no ROM update offered, so not sure how native VoLTE support could be offered yet? The coverage checker still doesn't state the H7 is SuperVoice compatible.

Possibly an error on the part of Three, or jumping the gun. I do hope it is going to expand the rollout of supported devices, going back to phones that are capable - especially via inTouch.
Stereo Steve
22-06-2016
Originally Posted by jonmorris:
“Please let me know if it (inTouch) works for you, or quits. I am running Android M on the Honor 7. If it does, I may have to do a complete reset of my phone.

I've checked and there's no ROM update offered, so not sure how native VoLTE support could be offered yet? The coverage checker still doesn't state the H7 is SuperVoice compatible.

Possibly an error on the part of Three, or jumping the gun. I do hope it is going to expand the rollout of supported devices, going back to phones that are capable - especially via inTouch.”

Will do. The exact wording of the text is: 4G Super-voice is available for your Huawei Honor 7. Update your software to get better indoor coverage in 4G Super-Voice areas. Enjoy! Go to bit.ly/4GSuper
OptOut@My3

Will get it installed and see what happens. Problem I might have is finding a place to test it as I need to wait in today for a delivery / sky engineer.

Edit: Does Super-voice work over 18004G? Don't think it does yet.
moox
22-06-2016
Could the settings be included in the stock ROM on the phone? As I said, native VoLTE works on 3 on the SIM free Samsung S7/edge
jonmorris
22-06-2016
Originally Posted by Stereo Steve:
“Will do. The exact wording of the text is: 4G Super-voice is available for your Huawei Honor 7. Update your software to get better indoor coverage in 4G Super-Voice areas. Enjoy! Go to bit.ly/4GSuper
OptOut@My3

Will get it installed and see what happens. Problem I might have is finding a place to test it as I need to wait in today for a delivery / sky engineer.

Edit: Does Super-voice work over 18004G? Don't think it does yet.”

That suggests a ROM update, not inTouch. That would be a big improvement.
Stereo Steve
22-06-2016
I didn't buy the phone from 3 though. It's from Amazon. No updates available either. I wonder if there is a new 3 ROM out. Also wonder why they sent the text to me......
Stereo Steve
22-06-2016
Well it installed and runs OK but I'm back to the annoying Provisioning Failed message. Get this every time the app updates or I swap sim cards. Then suddenly it will work. Strong 4 bar 3G signal.
jonmorris
22-06-2016
If I go to the SuperVoice web page, it says;

Your area is 4G Super-Voice ready, but it looks like you’ll need to upgrade to a compatible device before you can banish indoor blackspots.

Your device(s)
7
This is a great device, but unfortunately it's not compatible with our 4G Super-Voice network. Time to consider an upgrade?

See all 4G Super-Voice devices.
Check if you're due for an upgrade.

- Now I would have thought that Three should check how old a phone is. I am certain people actually bought the Honor 7 thinking it would be supported because it isn't that old, so having text to say 'great device but time to consider an upgrade?' is a bit insulting!!

I wonder why I am not being told that it's ready. Were you on the beta trial of inTouch? Maybe you're able to get a version I can't (the latest for me being April).
Stereo Steve
22-06-2016
No idea. As I say I bought the phone maybe last month from Amazon. They obviously know I've got it! Had a ZTE before with TinT on it. I hadn't installed TinT on the H7 ever.

I looked at the same page as you and it says I need to upgrade......

It's maybe a mistake but it does specify Honor 7 so somebody has written that haven't they? It can't be an accident. Maybe it was just sent out too soon.

It doesn't actually tell me what I need to upgrade. Have downloaded TinT now but as I say, can't provision it. Bah.
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