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Three 4G Discussion Thread (Part 2)


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Old 15-07-2016, 15:14
Michael09
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Wow, I've wasted TWO long calls with an intransigent and almost unintelligible Three retentions dept CS agent. They swore the best they could do for "Feel at Home" included (which I do use) - was £16 (4GB, unlimited mins & texts 12 months)...

They refused to listen that Loyal customers" get NOTHING for being loyal, because new customers can get the "6 months half price offer" having almost the same features with the cost over 12 months equating to £12/month.. He just kept banging on about if I left and returned a little later, I'd loose my "loyalty" which as they've shown is worth diddly squat!!!
Well that doesn't make sense, as I mentioned on another thread I got £13 4GB Unlimited Mins & Texts on a 30 day sim only plan. And I have only been with them a year.
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Old 15-07-2016, 15:17
marcdark
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Well that doesn't make sense, as I mentioned on another thread I got £13 4GB Unlimited Mins & Texts on a 30 day sim only plan. And I have only been with them a year.
The only thing I can think of, is that they still take into account your previous average monthly sped and "weight" your importance to them based on that..

Which makes sense to a point, but is still narrow minded if I'm telling them I'm prepared to go to a more expensive tarrif, just not as expensive as they're offering (i.e. they're STILL getting more money out of me!)

I could try calling yet again, but I suspect i'll be fed the same old bull!
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Old 15-07-2016, 17:53
ryan125hst
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I have to say that I was impressed with Three while away on holiday with my family in Somerset and Dorset last week. At the lodge, a site very near to masts from all operators in Cricket St Thomas (between Chard and Crewkerne), I achieved speeds as high as 26.7 Mbps down (just 3.9 Mbps up though as there was no 4G), yet my parents on O2 could only get a 2G signal.

In fact, for most of the holiday, I was getting a good 3G service (not as fast as above when out and about, but usable) while my parents spent most of the time on 2G. I even managed to stream Planes TV live from Montacute house as there was an Air Day at nearby Yeovilton and some planes could be seen from the house, so I was tuning in to see what was going on.

Not much 4G yet down there though, although I did manage to connect to it while walking around the lodge estate- a weak signal from Chard I'm guessing.

Three continued to impress me yesterday when I went to Doncaster races. Plenty of monopoles around so a very strong signal giving 18.75 down and 1.57 up on 3G and 32.14 down and 24.73 up on 4G from the families enclosure. Mum's O2 phone was only showing 3G although the coverage maps do show that 4G is available so I don't know what's going on there.

I do intend to switch to EE when I get a new contract due to the presence of a 2G backup and the better 4G coverage, but I am definitely impressed with Three on the whole and would recommend them if you want good 3G coverage for getting online but aren't bothered about calls and texts or very fast 4G everywhere.
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Old 15-07-2016, 18:36
GregW93
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My Nexus 5x worked on 800mhz for the first 3 days then stopped.

Three told me it will never be supported including via InTouch as they do not sell, support or recognise this device.

I can perform a little trick that gives me 800mhz again for 2-3 days, I do this before traveling to an area that relies on 800mhz (data only but I call via WhatsApp)
Thanks for that. I live in a small town where the signal is generally good but bad in a few areas. Would have been nice to have it fixed by 800MHz but hey.

But regarding Three not supporting the phone as they've never sold it, they support the OnePlusOne which I think they've never sold?
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Old 15-07-2016, 21:23
moox
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Thanks for that. I live in a small town where the signal is generally good but bad in a few areas. Would have been nice to have it fixed by 800MHz but hey.

But regarding Three not supporting the phone as they've never sold it, they support the OnePlusOne which I think they've never sold?
They support the SIM free version of the Samsung S7 / S7 edge too. You don't need the official 3 branded version to use VoLTE - it just works
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Old 16-07-2016, 00:39
jayteedc1
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They support the SIM free version of the Samsung S7 / S7 edge too. You don't need the official 3 branded version to use VoLTE - it just works
I can't get my SIM free unbranded S7 to work with VoLTE on Three. I've updated to the latest firmware but 4G calling does not work, switching to 3G for the call. Forcing 4G only stops outgoing calls completely.

Is there something I need to do to enable it?

jayteedc
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Old 16-07-2016, 00:41
jonmorris
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It would only work on 4G 800MHz.
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Old 16-07-2016, 00:46
jayteedc1
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It would only work on 4G 800MHz.
Have tried it on 800Mhz 4G (confirmed by *#0011#) and it didn't work.

jayteedc
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Old 16-07-2016, 01:40
jayteedc1
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Have tried it on 800Mhz 4G (confirmed by *#0011#) and it didn't work.

jayteedc
Never mind. Upon further checking the phone doesn't have UK firmware. Not happy I've been sent an S7 with Swiss firmware on it by Mobile Phones Direct

jayteedc
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Old 16-07-2016, 15:36
Skippy2005
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Never mind. Upon further checking the phone doesn't have UK firmware. Not happy I've been sent an S7 with Swiss firmware on it by Mobile Phones Direct

jayteedc
Flash it with UK firmware through Sam mobile
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Old 16-07-2016, 16:34
menostar
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Thanks for that. I live in a small town where the signal is generally good but bad in a few areas. Would have been nice to have it fixed by 800MHz but hey.

But regarding Three not supporting the phone as they've never sold it, they support the OnePlusOne which I think they've never sold?
The OnePlusOne comes up in the device search on the coverage page, the Nexus 5x and 6p don't plus when inserting the sim I get the text:

From 3: Sorry, we cannot automatically set your phone for internet and picture messaging use.

Annoying as 800mhz covers areas I frequent so staring at a phone with no signal when I know there is one!
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Old 21-07-2016, 21:46
GavinAshford
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Three's map updates:
1800: http://gdurl.com/4W71
800: http://gdurl.com/15Ug

Purple = 6th June, Red = today (21st July)
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Old 21-07-2016, 22:24
jonmorris
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I can't say I've seen much in the way of improved coverage, but I'm now seeing vastly improved speeds in a lot more places.. as in speeds of 60-80Mbps, which is pretty damn impressive.
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Old 21-07-2016, 22:34
Gigabit
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Hmm...

Right now, all 4G Super-Voice compatible iPhones and Sony devices will be 4G Super-Voice enabled once the carrier settings have been installed, even if they didn't come from Three.
http://www.three.co.uk/Discover/network/4G-Supervoice
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Old 21-07-2016, 22:37
jonmorris
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I do wish they'd hurry up with support for other phones they sell, in particular Honor and Huawei phones.
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Old 21-07-2016, 22:38
Gigabit
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Jon, this is an amazing improvement. This is phones not from Three they've got working!
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Old 21-07-2016, 22:42
jonmorris
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Jon, this is an amazing improvement. This is phones not from Three they've got working!
It's good that more manufacturers are starting to issue updates that contain settings even if not network branded, but it's still happening too slowly and it seems Three is not pushing Huawei, meaning the Honor 7, 5X and P9 models may never get support - even via inTouch.

I am not blaming anyone for this, as I am not sure who should shoulder the blame, but the end result is still the same - it doesn't work for a lot of phone users, and SIM only customers are especially hard done by still.

Fingers crossed the process speeds up soon. God knows, every network needs VoLTE up and running ASAP. I even think EE should be rolling out something like inTouch for older phones, so as to allow 800 access for more users without necessarily having to upgrade the handset or even do a firmware update.
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Old 22-07-2016, 10:07
Zebb
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Three's map updates:
1800: http://gdurl.com/4W71
800: http://gdurl.com/15Ug

Purple = 6th June, Red = today (21st July)
Can't seem to get a 4G signal at all where the new area of Lincolnshire says you can.
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Old 22-07-2016, 12:36
MatthiasSchilf
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"4G Super-Voice doesn't work on Samsung and LG phones yet however, even if the manufacturer has stated that it's VoLTE compatible."
Errrm, yes it does - as any Galaxy S7/S7 Edge owner who has bought a carrier-free handset from CPW (me included) will testify!
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Old 22-07-2016, 12:42
de525ma
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Errrm, yes it does - as any Galaxy S7/S7 Edge owner who has bought a carrier-free handset from CPW (me included) will testify!
Edit: Snarky comment removed due to my own idiocy
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Old 22-07-2016, 12:45
MatthiasSchilf
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If you'd read the rest of the thread you would have noticed that the handset that he was supplied with did not have the UK firmware.
I have done, and if you'd read the immediate previous posts, you would have noticed that I was quoting the Three website, NOT an earlier poster!
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Old 22-07-2016, 12:46
de525ma
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I have done, and if you'd read the immediate previous posts, you would have noticed that I was quoting the Three website, NOT an earlier poster!
Silly me, apols
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Old 22-07-2016, 12:50
MatthiasSchilf
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Edit: Snarky comment removed due to my own idiocy
No probs - we all do it!
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Old 23-07-2016, 23:39
jayteedc1
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Flashed my Galaxy S7 with the latest UK BTU Firmware G930FXXS1APG3/G930FOXA1APEQ and I have lost access to the *#0011# service mode and it still doesn't seem to connect to Three's 800Mhz service or support VoLTE.

Is there something I need to do to enable this after flashing the firmware?

jayteedc
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Old 24-07-2016, 11:49
jayteedc1
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Flashed my Galaxy S7 with the latest UK BTU Firmware G930FXXS1APG3/G930FOXA1APEQ and I have lost access to the *#0011# service mode and it still doesn't seem to connect to Three's 800Mhz service or support VoLTE.

Is there something I need to do to enable this after flashing the firmware?

jayteedc
Never mind. I've flashed the latest H3G UK firmware and both of the above are working fine now. Was hoping to keep a generic UK firmware, but in the end I gave up.

jayteedc
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