|
||||||||
Three 4G Discussion Thread (Part 2) |
![]() |
| Thread Tools | Search this Thread |
|
|
#4976 |
|
Forum Member
Join Date: Mar 2000
Location: This forum
Posts: 3,389
|
Quote:
Kingston Upon Hull is one the best city's for 4G coverage (Three UK - 1800Mhz) as it stands since MBNL fitted new fibre cables, everywhere i go gets at least 50-100meg.
just look at these cracking Speedtests from this month - http://i.imgur.com/CbV5GSM.png |
|
|
|
|
Please sign in or register to remove this advertisement.
|
|
|
#4977 |
|
Forum Member
Join Date: May 2013
Posts: 93
|
Is there a fault repair time limit or is it indefinitely? A 3 mast was upgraded to 4G 6 months ago but is reported as long-term fault on website. Can you ask to exit contracts because all of the town is without any coverage.
|
|
|
|
|
|
#4978 |
|
Forum Member
Join Date: Mar 2009
Posts: 14,546
|
Quote:
Is there a fault repair time limit or is it indefinitely? A 3 mast was upgraded to 4G 6 months ago but is reported as long-term fault on website. Can you ask to exit contracts because all of the town is without any coverage.
In terms of time to fix it may be that the land owner is being difficult, or that a new site needs to be found as they can no longer use the existing site etc. In cases like that it can easily take 18 months, reporting and deciding the mast options, speaking and agreeing contracts on a site location, going to the planning system, getting approval, having the site built etc. That's obviously a worst case scenario, Three may be able to give you an ETA on the 4G mast if you give their 2nd line team a call. To do this make sure you select signal or network faults from the menu, spend 10 minutes with 1st line going through the test they do and log the issue, but insist on speaking to 2nd line or them giving more detail from the system about what specifically the situation is. They have gone into a lot of detail in the past with me, they can see what is happening with a local site and any ETA information, but you do have to quiz them a bit and ask for 2nd line if they aren't giving you the information you're after. |
|
|
|
|
|
#4979 |
|
Forum Member
Join Date: Jul 2007
Posts: 3,987
|
Quote:
Is there a fault repair time limit or is it indefinitely? A 3 mast was upgraded to 4G 6 months ago but is reported as long-term fault on website. Can you ask to exit contracts because all of the town is without any coverage.
|
|
|
|
|
|
#4980 |
|
Forum Member
Join Date: Mar 2009
Posts: 14,546
|
There's no need to go running to the CEO first at all, I'd just follow the complaints procedure, you'll log a complaint, get a reference, Three will have a certain number of weeks to resolve it or let you out of your contact and if not you can go to to the Ombudsman to make a decision, and with no home signal at all you'll be let out of your contract with Three before it even gets to the Ombudsman.
This is assuming you haven't left out any important facts and that it is a total loss of 3G and 4G coverage. If it's just 4G but you still get data, calls and texts then I'm afraid you'd be wasting your time as the services they are contractually providing you with are being provided and the method or technology used to deliver that wouldn't be enough to get you out of the contract, instead you could just choose to change at next contract renewal. |
|
|
|
|
|
#4981 |
|
Forum Member
Join Date: Aug 2010
Location: North Lanarkshire
Posts: 3,193
|
Currently engaged on a web chat with Three. Apparently despite promising me twice that 4G Supervoice was good in my area they have run some tests and actually it isn't after all and I am in an area with "limited or no connectivity".
Nice. They are away looking at what they can do. I've advised them that all I want is that they honour their promise of 4G Supervoice. As things stand I have virtually no phone or data signal. Can't even activate their shambolic Three In Touch App because you can't do that by wifi. |
|
|
|
|
|
#4982 |
|
Forum Member
Join Date: Mar 2009
Posts: 14,546
|
So all you need to do to activate the app is go outdoors or somewhere with signal and then it's activated. In your area doesn't mean in your house, nobody can promise what a radio signal is like in your house without knocking the door and going in and testing, which if obviously not realistic. Coverage maps are advisorsy, you're always best ideally getting a trial sim first before committing, that's best for all networks.
|
|
|
|
|
|
#4983 |
|
Forum Member
Join Date: Aug 2010
Location: North Lanarkshire
Posts: 3,193
|
I'm now been passed on to customer service and the guy there is telling me that (silly me) Supervoice doesn't do date, only calls.
He reckons that this from their website means: "How does it compare to our existing 4G offering? We’ve had 4G since 2013 but, until now, only for internet and data services. Our new lower frequency, 4G Super-Voice spectrum allows 4G signal to travel further into buildings. This means you can access the internet, make calls and send texts in places never previously possible." That Supervoice only adds 4G phone calling to places with existing 4G. |
|
|
|
|
|
#4984 |
|
Forum Member
Join Date: Aug 2010
Location: North Lanarkshire
Posts: 3,193
|
Quote:
So all you need to do to activate the app is go outdoors or somewhere with signal and then it's activated. In your area doesn't mean in your house, nobody can promise what a radio signal is like in your house without knocking the door and going in and testing, which if obviously not realistic. Coverage maps are advisorsy, you're always best ideally getting a trial sim first before committing, that's best for all networks.
You say coverage maps are advisory, I also spoke to Three about it and asked them to check prior to buying. Personally I think we have enough excuse making from the industry. |
|
|
|
|
|
#4985 |
|
Forum Member
Join Date: Mar 2009
Posts: 14,546
|
Quote:
You can pretty much guarantee a radio signal in 2016.
Coverage maps are computer generated estimates, and that applies to all networks. |
|
|
|
|
|
#4986 |
|
Forum Member
Join Date: Aug 2010
Location: North Lanarkshire
Posts: 3,193
|
Quote:
Wrong, radio signals are extremely temprental and variable and can be affected by all sorts of things. Always best to test a network first indoors before taking out a contract.
Coverage maps are computer generated estimates, and that applies to all networks. |
|
|
|
|
|
#4987 |
|
Forum Member
Join Date: Feb 2015
Posts: 1,303
|
Quote:
I have never failed to get a radio signal anywhere in the UK.
|
|
|
|
|
|
#4988 |
|
Forum Member
Join Date: Aug 2010
Location: North Lanarkshire
Posts: 3,193
|
After today's exchange with 3 I think I'll just put my o2 sim back in and cancel the PAC transfer before its done. Maybe just get a Three wireless dongle it £10 a month for outside use.
|
|
|
|
|
|
#4989 |
|
Forum Member
Join Date: Aug 2010
Location: North Lanarkshire
Posts: 3,193
|
In fact, no. I don't want to reward O2 for only providing GPRS even if they do provide consistent phone signal. Will need to just get by with 3 and use their awful Three In Touch app at home.
|
|
|
|
|
|
#4990 |
|
Forum Member
Join Date: Mar 2000
Location: This forum
Posts: 3,389
|
Quote:
In fact, no. I don't want to reward O2 for only providing GPRS even if they do provide consistent phone signal. Will need to just get by with 3 and use their awful Three In Touch app at home.
|
|
|
|
|
|
#4991 |
|
Forum Member
Join Date: Aug 2014
Location: United Kingdom
Posts: 2,876
|
LG G5 doesn't support Super-Voice via inTouch
![]() Also, the coverage checker seems broken? |
|
|
|
|
|
#4992 |
|
Forum Member
Join Date: Mar 2015
Posts: 983
|
Quote:
LG G5 doesn't support Super-Voice via inTouch
![]() Also, the coverage checker seems broken? Yes it is also not working for me on my mobile, it states the coverage but the map won't appear. |
|
|
|
|
|
#4993 |
|
Forum Member
Join Date: Apr 2016
Posts: 151
|
Quote:
LG G5 doesn't support Super-Voice via inTouch
![]() |
|
|
|
|
|
#4994 |
|
Forum Member
Join Date: Aug 2014
Location: United Kingdom
Posts: 2,876
|
Curious how the OnePlus One "supports" 4G Super-Voice via inTouch when the phone doesn't support band 20...
|
|
|
|
|
|
#4995 |
|
Forum Member
Join Date: Mar 2013
Location: Newtown, Powys
Posts: 110
|
Not sure if this has been asked before but I'm currently in Somerset and according to my Galaxy S7 and Three's Coverage Checker there is a Three 800mhz 4G signal where I am. Even shows it in *#0011#.
But...it's not connecting to it, just says "Emergency calls only". In the service menu it says something about "WAIT_RRC_CONNECTION". Does that mean anything? Can anyone venture a guess to what might be happening? |
|
|
|
|
#4996 |
|
Forum Member
Join Date: Aug 2014
Location: United Kingdom
Posts: 2,876
|
Is it a device from Three?
|
|
|
|
|
|
#4997 |
|
Forum Member
Join Date: Mar 2009
Posts: 14,546
|
Quote:
Not sure if this has been asked before but I'm currently in Somerset and according to my Galaxy S7 and Three's Coverage Checker there is a Three 800mhz 4G signal where I am. Even shows it in *#0011#.
But...it's not connecting to it, just says "Emergency calls only". In the service menu it says something about "WAIT_RRC_CONNECTION". Does that mean anything? Can anyone venture a guess to what might be happening? |
|
|
|
|
|
#4998 |
|
Forum Member
Join Date: Feb 2013
Posts: 1,728
|
Quote:
Not sure if this has been asked before but I'm currently in Somerset and according to my Galaxy S7 and Three's Coverage Checker there is a Three 800mhz 4G signal where I am. Even shows it in *#0011#.
But...it's not connecting to it, just says "Emergency calls only". In the service menu it says something about "WAIT_RRC_CONNECTION". Does that mean anything? Can anyone venture a guess to what might be happening? |
|
|
|
|
|
#4999 |
|
Forum Member
Join Date: Feb 2012
Posts: 731
|
Quote:
Yeah I think you don't have a Three signal and your phone is on another network for 999 calls only.
|
|
|
|
|
|
#5000 |
|
Forum Member
Join Date: Mar 2013
Location: Newtown, Powys
Posts: 110
|
No I didn't buy it from Three themselves and it is the latest firmware. But the Unbranded S7 does allow connection to VoLTE as I have VoLTE at my home area. And in the service menu it says 234 20 as an operator code.
I have a screenshot from the *#0011# menu from earlier so you can see my problem. https://drive.google.com/file/d/0By1...p=docslist_api |
|
|
![]() |
|
All times are GMT. The time now is 17:25.





