I went with my wife into the Three store in Angel, Islington on Saturday as she needed to get a nano SIM so she could switch to my old Z3.
Anyway, she brought along ID and a bill etc, and when he asked for her postcode and looked it up, he said 'Wow, do you even have phone coverage out there?'
It's Hatfield, Herts - about 25 minutes by train (and about the same in miles from the store location).
Now I'm not sure exactly how he thought that was being funny, as surely shop staff wouldn't be making fun of someone being on THEIR network? (or more to the point, making fun of their network).
I jumped in by pointing out that EE has its HQ there and has been trialling Cat 9 4G for some time and offers speeds of 3-400 megabits (okay, only to those with special equipment but I doubt he knew what I was talking about anyway as he started talking about Virgin media, so I think he thought I meant fixed broadband), something that Three isn't likely to be offering for some time.
He then backtracked a bit as he perhaps realised that life doesn't end when you reach zone 6!
But, he wasn't finished there, as he then came back and said to my wife 'Do you know you're on the One Plan?' to which she said yes. He started to point out that it was a dead tariff and she'd soon have to come off it, boasting that millions of letters went out this month. He then started to point to the tariffs on a poster behind him, by which it became clear he was going to try and move her off.
She politely declined and said she'd wait until she got the letter, and I added that I'm on the One Plan too and wouldn't be giving it up a second before I had to.
He gave her the new SIM and we left.
What an odd retail experience! First he suggests Three has a rubbish network and then tries to get someone to upgrade? With his attitude, he'll be pushing people onto any phone network but Three!