So she can become a softer person.

Yes she does. Nikki needs it too.

Sadly it wouldn't work on either of them.

There was similar hatred on these forums last year but Helen was the overwhelming winner.

No, Helen needs to sack the people telling her to play the bitch, her agent, BB producers etc...

All that bitterness has soured her looks. (well plastic aside)

I don't know about therapy; the therapist would need therapy after dealing with her.