Originally Posted by Rush:
“It's really not worth it. A month later I'm still chasing them up, I'd be amazed if a single person has managed to get out of their contract yet.”
Well, I've some news on this one.
I sent two letters, the first I forgot to include my account number so sent another literally a day later with all the required info. I got one response to the first, telling me they couldn't find my details and to write back, then as for the second... nothing.
I chased Vodafone up later that week and after being passed around the houses did eventually get through to the correct cancellations team. They confirmed over the phone that I
would be getting my PAC by return letter which got me somewhat excited. Again, no letter arrived.
After a week of further waiting so placed another call last Wednesday, on this further call the chap I spoke to read the account and just literally generated a PAC there and then, received via an SMS whilst I was on the phone.
I was quite chuffed with this so spoke to EE and ordered my new SIM only pack, on Friday of last week a letter arrived from VF - actually telling me
I wasn't eligible to cancel due to three Months worth of bills and not calling any out of bundle numbers.
So, where do things stand here now? I've been given a PAC, which previously, and as written, can only be generated on payment of £140 early termination, however at no point have I actually agreed to this - the cancellations team chap has obviously done this in error! My number ports to EE later on today so we'll see what happens following the port.