TuneIn radio app buffering constantly this morning on both an iPad and a mobile phone.
Tried both (separately) right next to the BT equipment. The HH 4 blue light is fine; the LAN 1 line is blinking constantly on the router. (this may be normal? I've heard it blinks if you're a BT Sport subscriber?? sorry, am clueless)
Checked my connection speed wirelessly on speedtest.net with 3 wifi devices within 3 mins, all right next to each other and within 2m of the HH:
on my laptop - 63.53 download, 17.85 upload, ping 1.
on S5 phone via app - 37.41 download and 18.53 upload, ping 18. (on phone, speedtest dial only goes to 50 max speed -?)
on iPad Air via app - 63.55 download, 17.55 upload ping 11.
When streaming TuneIn, the phone buffered although v slightly less than the iPad. When connection resumed, the phone was one BBC R4 story ahead of the iPad app.
Checked speed/connection on BT's own bt diagnostics speedtest website via laptop - went through the enter phone no for existing Infinity customers and it ran the test, then told me I have no Infinity installed (!) and to enter my phone no to see what I could get.
It then informed me that my line currently gets 60-80mb download and 16-20 upload...
I've had Infinity for 2 years.
Is this a likely BT connection issue, or an issue with TuneIn?
Another linked question: even when TuneIn is working normally, it drops in my bedroom due to bad wifi signal from the thick wall in my flat. Been looking at wifi repeater products around £100 mark and don't want to waste money if they don't work. BT do one as do various 3rd party sellers via amazon. I need one that works seamlessly with BT HH4 as life is far too short and my health too fragile to ring BT support!
thanks guys. BT should have a proper support set up...
Tried both (separately) right next to the BT equipment. The HH 4 blue light is fine; the LAN 1 line is blinking constantly on the router. (this may be normal? I've heard it blinks if you're a BT Sport subscriber?? sorry, am clueless)
Checked my connection speed wirelessly on speedtest.net with 3 wifi devices within 3 mins, all right next to each other and within 2m of the HH:
on my laptop - 63.53 download, 17.85 upload, ping 1.
on S5 phone via app - 37.41 download and 18.53 upload, ping 18. (on phone, speedtest dial only goes to 50 max speed -?)
on iPad Air via app - 63.55 download, 17.55 upload ping 11.
When streaming TuneIn, the phone buffered although v slightly less than the iPad. When connection resumed, the phone was one BBC R4 story ahead of the iPad app.
Checked speed/connection on BT's own bt diagnostics speedtest website via laptop - went through the enter phone no for existing Infinity customers and it ran the test, then told me I have no Infinity installed (!) and to enter my phone no to see what I could get.
It then informed me that my line currently gets 60-80mb download and 16-20 upload...
I've had Infinity for 2 years.
Is this a likely BT connection issue, or an issue with TuneIn?
Another linked question: even when TuneIn is working normally, it drops in my bedroom due to bad wifi signal from the thick wall in my flat. Been looking at wifi repeater products around £100 mark and don't want to waste money if they don't work. BT do one as do various 3rd party sellers via amazon. I need one that works seamlessly with BT HH4 as life is far too short and my health too fragile to ring BT support!
thanks guys. BT should have a proper support set up...
