0800 numbers and mobiles

postit · 30-06-2015, 15:15

I'm sure I read that 0800 numbers were (sometime in the future) to be freephone numbers via mobile. Can one of you savvy people tell me if that's just wishful thinking?

d123 · 30-06-2015, 15:32

Quote:

Originally Posted by postit

I'm sure I read that 0800 numbers were (sometime in the future) to be freephone numbers via mobile. Can one of you savvy people tell me if that's just wishful thinking?

They are free from tomorrow.

http://www.ukcalling.info/freephone

Mark39London · 30-06-2015, 15:53

They have been free for ages on some of the EE plans.

Mark C · 30-06-2015, 16:25

Quote:

Originally Posted by postit

I'm sure I read that 0800 numbers were (sometime in the future) to be freephone numbers via mobile. Can one of you savvy people tell me if that's just wishful thinking?

Yes, from tomorrow, didn't your mobile provider send you a text about it (They were obliged to I think)

oilman · 30-06-2015, 16:42

Quote:

Originally Posted by Mark C

Yes, from tomorrow, didn't your mobile provider send you a text about it (They were obliged to I think)

yeah but don't use other 08xx numbers - some have increased in cost massively.

david16 · 30-06-2015, 17:33

0844, 0845, 0870, 0871 and the like are on the way out at long last.

david16 · 30-06-2015, 17:43

Quote:

Originally Posted by oilman

yeah but don't use other 08xx numbers - some have increased in cost massively.

But you don't really need to ring 0844, 0845 etc in most cases now to contact customer services.

postit · 30-06-2015, 18:26

Quote:

Originally Posted by d123

They are free from tomorrow.

http://www.ukcalling.info/freephone

Yippee

Thank you so much. I've only kept the blasted landline for 0800 numbers, now I can finally chuck it out

oilman · 30-06-2015, 18:49

Quote:

Originally Posted by david16

But you don't really need to ring 0844, 0845 etc in most cases now to contact customer services.

True but not all.

Aye Up · 30-06-2015, 18:58

Quote:

Originally Posted by david16

But you don't really need to ring 0844, 0845 etc in most cases now to contact customer services.

I think thats a fair comment, most banks and building societies have moved to 03 based numbers now. Although I dare say the Government was the first major institution to move en masse.

If anyone is worried about charges to other 08 numbers, use something WeQ4U, basically they are an indirect dial service who then put you through at no extra cost. Again they have an 03 number thus using existing allowances. The app is available for Android and iOS (not sure about other platforms). Its fairly simple, it will tell you whether a number is covered when you open the app. On Android its even clever enough to pop up when a chargeable number is entered.

johnathome · 30-06-2015, 22:24

Quote:

Originally Posted by Mark C

Yes, from tomorrow, didn't your mobile provider send you a text about it (They were obliged to I think)

I haven't had a text from Three, although it could happen tomorrow i guess.

plymouthbloke1974 · 01-07-2015, 00:04

Being a geek I just tried on EE but still got the warning message.... Presume the charges are now zero rated however they won't remove the message until later on...

sean2003 · 01-07-2015, 00:31

Quote:

Originally Posted by plymouthbloke1974

Being a geek I just tried on EE but still got the warning message.... Presume the charges are now zero rated however they won't remove the message until later on...

Also being a geek, I made a call via all networks, the position as of 00:30 is:

O2 - Still play warning of charging (asking you to call again, dropping 0!)
Vodafone - The only network to have removed the announcement correctly!
T-Mobile - Still playing warning of being charged.
Orange - Still playing warning of being charged.
3 - Have broken the ability to call 080 numbers altogether.

plymouthbloke1974 · 01-07-2015, 07:08

EE have removed the message now...

sean2003 · 01-07-2015, 07:20

Quote:

Originally Posted by plymouthbloke1974

EE have removed the message now...

Yep, most networks have sorted it out now it seems. O2 still have not, still forcing you to terminate your call and redial without the first 0. TPO / Post Office have still not removed their announcement too.

Mark39London · 01-07-2015, 07:37

Quote:

Originally Posted by plymouthbloke1974

Being a geek I just tried on EE but still got the warning message.... Presume the charges are now zero rated however they won't remove the message until later on...

My EE contract has always given me free 0800 calls, but I still get the warning message, so it must be a general standard.

plymouthbloke1974 · 01-07-2015, 07:39

Quote:

Originally Posted by Mark39London

My EE contract has always given me free 0800 calls, but I still get the warning message, so it must be a general standard.

I had free 080 on my plan also but still got the generic message...

Mark C · 01-07-2015, 08:56

Quote:

Originally Posted by johnathome

I haven't had a text from Three, although it could happen tomorrow i guess.

My wife had the message on her Three account last Friday, I had mine on EE at 09:35hrs on May 22nd

petef · 01-07-2015, 13:25

I've not checked all the operators' web sites yet but it's a poor show so far. Sainsbury's, Lebara and White are still charging, they say, and the link on 3 to their PAYG price plan is broken.

They have had 18 months to prepare for this.

Pete Forman
http://petef.22web.org/payg.html

johnathome · 01-07-2015, 15:50

Quote:

Originally Posted by petef

I've not checked all the operators' web sites yet but it's a poor show so far. Sainsbury's, Lebara and White are still charging, they say, and the link on 3 to their PAYG price plan is broken.

They have had 18 months to prepare for this.

Pete Forman
http://petef.22web.org/payg.html

Three is working now.

Tried to link to the page but it won't let me? Says bad input.

plymouthbloke1974 · 01-07-2015, 22:38

I thought the access charge had to be the same regardless of number called???

http://www.lebara.co.uk/uk-calling

EDIT: Just checked http://www.ukcalling.info/faqs - it appears Lebara are in breach...

Quote:

Will the access charge always be the same, regardless of which telephone or mobile company I use?

Access charges will be set by each telephone company, and communicated by them to their customers. You may wish to compare access charges between providers and for the different call plans a provider offers.

Although the access charge may vary between providers, it will always be the same for calls you make to the affected numbers within your call plan. Some providers may also choose to offer call plans which include some of these charges within their inclusive call packages.

sean2003 · 02-07-2015, 09:39

Quote:

Originally Posted by plymouthbloke1974

I thought the access charge had to be the same regardless of number called???

http://www.lebara.co.uk/uk-calling

EDIT: Just checked http://www.ukcalling.info/faqs - it appears Lebara are in breach...

They are indeed in breach! Each They can set the access charge per tariff, so, once you're on a tariff with a particular provider the access charge should always be the same for all 084/087/09/118. The rate needs to be communicated on invoices / billing too.

The problem is, Ofcom are not very good at actually doing anything useful, so, lets hope they can actually get providers like this to sort it out and do it properly!

kmusgrave · 02-07-2015, 12:09

Quote:

Originally Posted by sean2003

They are indeed in breach! Each They can set the access charge per tariff, so, once you're on a tariff with a particular provider the access charge should always be the same for all 084/087/09/118. The rate needs to be communicated on invoices / billing too.

The problem is, Ofcom are not very good at actually doing anything useful, so, lets hope they can actually get providers like this to sort it out and do it properly!

In what way are they in breach? It seems I don't understand how the new system works.

plymouthbloke1974 · 02-07-2015, 12:16

Under the rules, the access charge must be the same, regardless of 084/087/09/118 number, however Lebara are quoting different access charges for different number ranges, which is illegal. Having different access charges would kind of remove the whole point of the UK Calling changes...

plymouthbloke1974 · 02-07-2015, 12:22

Quote:

Originally Posted by sean2003

They are indeed in breach! Each They can set the access charge per tariff, so, once you're on a tariff with a particular provider the access charge should always be the same for all 084/087/09/118. The rate needs to be communicated on invoices / billing too.

The problem is, Ofcom are not very good at actually doing anything useful, so, lets hope they can actually get providers like this to sort it out and do it properly!

I've just tweeted them publicly to ask... Let's see what happens...

30-06-2015, 15:15	#1
postit Forum Member Join Date: Mar 2013 Posts: 10,680	0800 numbers and mobiles I'm sure I read that 0800 numbers were (sometime in the future) to be freephone numbers via mobile. Can one of you savvy people tell me if that's just wishful thinking?

30-06-2015, 15:32	#2
d123 Forum Member Join Date: Jul 2007 Posts: 3,993	Quote: Originally Posted by postit I'm sure I read that 0800 numbers were (sometime in the future) to be freephone numbers via mobile. Can one of you savvy people tell me if that's just wishful thinking? They are free from tomorrow. http://www.ukcalling.info/freephone

30-06-2015, 15:53	#3
Mark39London Forum Member Join Date: Feb 2007 Location: London Posts: 3,861	They have been free for ages on some of the EE plans.

30-06-2015, 16:25	#4
Mark C Forum Member Join Date: Dec 2001 Location: Hampshire Posts: 8,102	Quote: Originally Posted by postit I'm sure I read that 0800 numbers were (sometime in the future) to be freephone numbers via mobile. Can one of you savvy people tell me if that's just wishful thinking? Yes, from tomorrow, didn't your mobile provider send you a text about it (They were obliged to I think)

30-06-2015, 16:42	#5
oilman Forum Member Join Date: Dec 2002 Posts: 3,854	Quote: Originally Posted by Mark C Yes, from tomorrow, didn't your mobile provider send you a text about it (They were obliged to I think) yeah but don't use other 08xx numbers - some have increased in cost massively.

30-06-2015, 17:33	#6
david16 Forum Member Join Date: Nov 2001 Location: Central Belt Posts: 12,290	0844, 0845, 0870, 0871 and the like are on the way out at long last.

30-06-2015, 17:43	#7
david16 Forum Member Join Date: Nov 2001 Location: Central Belt Posts: 12,290	Quote: Originally Posted by oilman yeah but don't use other 08xx numbers - some have increased in cost massively. But you don't really need to ring 0844, 0845 etc in most cases now to contact customer services.

30-06-2015, 18:26	#8
postit Forum Member Join Date: Mar 2013 Posts: 10,680	Quote: Originally Posted by d123 They are free from tomorrow. http://www.ukcalling.info/freephone Yippee Thank you so much. I've only kept the blasted landline for 0800 numbers, now I can finally chuck it out

30-06-2015, 18:49	#9
oilman Forum Member Join Date: Dec 2002 Posts: 3,854	Quote: Originally Posted by david16 But you don't really need to ring 0844, 0845 etc in most cases now to contact customer services. True but not all.

30-06-2015, 18:58	#10
Aye Up Forum Member Join Date: Mar 2001 Location: North West Posts: 4,885	Quote: Originally Posted by david16 But you don't really need to ring 0844, 0845 etc in most cases now to contact customer services. I think thats a fair comment, most banks and building societies have moved to 03 based numbers now. Although I dare say the Government was the first major institution to move en masse. If anyone is worried about charges to other 08 numbers, use something WeQ4U, basically they are an indirect dial service who then put you through at no extra cost. Again they have an 03 number thus using existing allowances. The app is available for Android and iOS (not sure about other platforms). Its fairly simple, it will tell you whether a number is covered when you open the app. On Android its even clever enough to pop up when a chargeable number is entered.

30-06-2015, 22:24	#11
johnathome Forum Member Join Date: Oct 2002 Location: Pompey Posts: 1,068	Quote: Originally Posted by Mark C Yes, from tomorrow, didn't your mobile provider send you a text about it (They were obliged to I think) I haven't had a text from Three, although it could happen tomorrow i guess.

01-07-2015, 00:04	#12
plymouthbloke1974 Forum Member Join Date: Aug 2001 Location: Destination: Hard Brexit Posts: 6,368	Being a geek I just tried on EE but still got the warning message.... Presume the charges are now zero rated however they won't remove the message until later on...

01-07-2015, 00:31	#13
sean2003 Forum Member Join Date: Aug 2003 Location: Reading Posts: 2,618	Quote: Originally Posted by plymouthbloke1974 Being a geek I just tried on EE but still got the warning message.... Presume the charges are now zero rated however they won't remove the message until later on... Also being a geek, I made a call via all networks, the position as of 00:30 is: O2 - Still play warning of charging (asking you to call again, dropping 0!) Vodafone - The only network to have removed the announcement correctly! T-Mobile - Still playing warning of being charged. Orange - Still playing warning of being charged. 3 - Have broken the ability to call 080 numbers altogether.

01-07-2015, 07:08	#14
plymouthbloke1974 Forum Member Join Date: Aug 2001 Location: Destination: Hard Brexit Posts: 6,368	EE have removed the message now...

01-07-2015, 07:20	#15
sean2003 Forum Member Join Date: Aug 2003 Location: Reading Posts: 2,618	Quote: Originally Posted by plymouthbloke1974 EE have removed the message now... Yep, most networks have sorted it out now it seems. O2 still have not, still forcing you to terminate your call and redial without the first 0. TPO / Post Office have still not removed their announcement too.

01-07-2015, 07:37	#16
Mark39London Forum Member Join Date: Feb 2007 Location: London Posts: 3,861	Quote: Originally Posted by plymouthbloke1974 Being a geek I just tried on EE but still got the warning message.... Presume the charges are now zero rated however they won't remove the message until later on... My EE contract has always given me free 0800 calls, but I still get the warning message, so it must be a general standard.

01-07-2015, 07:39	#17
plymouthbloke1974 Forum Member Join Date: Aug 2001 Location: Destination: Hard Brexit Posts: 6,368	Quote: Originally Posted by Mark39London My EE contract has always given me free 0800 calls, but I still get the warning message, so it must be a general standard. I had free 080 on my plan also but still got the generic message...

01-07-2015, 08:56	#18
Mark C Forum Member Join Date: Dec 2001 Location: Hampshire Posts: 8,102	Quote: Originally Posted by johnathome I haven't had a text from Three, although it could happen tomorrow i guess. My wife had the message on her Three account last Friday, I had mine on EE at 09:35hrs on May 22nd

01-07-2015, 13:25	#19
petef Forum Member Join Date: Jun 2007 Posts: 120	I've not checked all the operators' web sites yet but it's a poor show so far. Sainsbury's, Lebara and White are still charging, they say, and the link on 3 to their PAYG price plan is broken. They have had 18 months to prepare for this. Pete Forman http://petef.22web.org/payg.html

01-07-2015, 15:50	#20
johnathome Forum Member Join Date: Oct 2002 Location: Pompey Posts: 1,068	Quote: Originally Posted by petef I've not checked all the operators' web sites yet but it's a poor show so far. Sainsbury's, Lebara and White are still charging, they say, and the link on 3 to their PAYG price plan is broken. They have had 18 months to prepare for this. Pete Forman http://petef.22web.org/payg.html Three is working now. Tried to link to the page but it won't let me? Says bad input.

01-07-2015, 22:38	#21
plymouthbloke1974 Forum Member Join Date: Aug 2001 Location: Destination: Hard Brexit Posts: 6,368	I thought the access charge had to be the same regardless of number called??? http://www.lebara.co.uk/uk-calling EDIT: Just checked http://www.ukcalling.info/faqs - it appears Lebara are in breach... Quote: Will the access charge always be the same, regardless of which telephone or mobile company I use? Access charges will be set by each telephone company, and communicated by them to their customers. You may wish to compare access charges between providers and for the different call plans a provider offers. Although the access charge may vary between providers, it will always be the same for calls you make to the affected numbers within your call plan. Some providers may also choose to offer call plans which include some of these charges within their inclusive call packages.

DS Forums

0800 numbers and mobiles

02-07-2015, 09:39	#22
sean2003 Forum Member Join Date: Aug 2003 Location: Reading Posts: 2,618	Quote: Originally Posted by plymouthbloke1974 I thought the access charge had to be the same regardless of number called??? http://www.lebara.co.uk/uk-calling EDIT: Just checked http://www.ukcalling.info/faqs - it appears Lebara are in breach... They are indeed in breach! Each They can set the access charge per tariff, so, once you're on a tariff with a particular provider the access charge should always be the same for all 084/087/09/118. The rate needs to be communicated on invoices / billing too. The problem is, Ofcom are not very good at actually doing anything useful, so, lets hope they can actually get providers like this to sort it out and do it properly!

02-07-2015, 12:09	#23
kmusgrave Forum Member Join Date: Dec 2001 Posts: 2,046	Quote: Originally Posted by sean2003 They are indeed in breach! Each They can set the access charge per tariff, so, once you're on a tariff with a particular provider the access charge should always be the same for all 084/087/09/118. The rate needs to be communicated on invoices / billing too. The problem is, Ofcom are not very good at actually doing anything useful, so, lets hope they can actually get providers like this to sort it out and do it properly! In what way are they in breach? It seems I don't understand how the new system works.

02-07-2015, 12:16	#24
plymouthbloke1974 Forum Member Join Date: Aug 2001 Location: Destination: Hard Brexit Posts: 6,368	Under the rules, the access charge must be the same, regardless of 084/087/09/118 number, however Lebara are quoting different access charges for different number ranges, which is illegal. Having different access charges would kind of remove the whole point of the UK Calling changes...

02-07-2015, 12:22	#25
plymouthbloke1974 Forum Member Join Date: Aug 2001 Location: Destination: Hard Brexit Posts: 6,368	Quote: Originally Posted by sean2003 They are indeed in breach! Each They can set the access charge per tariff, so, once you're on a tariff with a particular provider the access charge should always be the same for all 084/087/09/118. The rate needs to be communicated on invoices / billing too. The problem is, Ofcom are not very good at actually doing anything useful, so, lets hope they can actually get providers like this to sort it out and do it properly! I've just tweeted them publicly to ask... Let's see what happens...