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0800 numbers and mobiles |
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#26 |
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Join Date: Dec 2001
Posts: 2,046
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Quote:
Under the rules, the access charge must be the same, regardless of 084/087/09/118 number, however Lebara are quoting different access charges for different number ranges, which is illegal. Having different access charges would kind of remove the whole point of the UK Calling changes...
Although the access charge may vary between providers, it will always be the same for calls you make to the affected numbers within your call plan. That can be read (to me) as each affected number e.g. 08432xxx are all the same and all 1182xxx xx are the same but may be different from each other. The part Some providers may also choose to offer call plans which include some of these charges within their inclusive call packages. Wouldn't make sense otherwise. On the whole I think the new rules make it less clear what the charges are than before. |
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#27 |
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Join Date: Aug 2001
Location: Destination: Hard Brexit
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Quote:
That's what I find unclear. The rules say
Although the access charge may vary between providers, it will always be the same for calls you make to the affected numbers within your call plan. That can be read (to me) as each affected number e.g. 08432xxx are all the same and all 1182xxx xx are the same but may be different from each other. The part Some providers may also choose to offer call plans which include some of these charges within their inclusive call packages. Wouldn't make sense otherwise. On the whole I think the new rules make it less clear what the charges are than before. Companies are allowed to bundle these calls if they wish to do so, the same as before. Simple as that. |
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#28 |
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Join Date: Jun 2007
Posts: 120
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Three is working now.
Tried to link to the page but it won't let me? Says bad input. http://www.three.co.uk/Store/Pay_As_You_Go_Price_Plans If you click on Price Plan Details about half way down that pops up a box with the headline rates. The problems come on the Three Price Guide link in that. Both Opera and Chrome display a message "Failed to load PDF document". IE does produce a result but the price guide is dated Nov 2013. |
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#29 |
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Join Date: Oct 2002
Location: Pompey
Posts: 1,068
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It is still bad for me.
https://www.google.co.uk/webhp?sourc...e%20on%20three |
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#30 |
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Forum Member
Join Date: Dec 2001
Posts: 2,046
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Quote:
Under the rules, the access charge must be the same, regardless of 084/087/09/118 number, however Lebara are quoting different access charges for different number ranges, which is illegal. Having different access charges would kind of remove the whole point of the UK Calling changes...
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#31 |
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Join Date: Dec 2001
Posts: 2,046
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Companies are allowed to bundle these calls if they wish to do so, the same as before. Simple as that. But it says "some of them" if they are all same how can they do that? That's what's confusing me. |
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#32 |
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Join Date: Aug 2001
Location: Destination: Hard Brexit
Posts: 6,367
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Quote:
Three are also charging different for 118 numbers. You would have thought they would have all checked with their solicitors what they could and could not do. I notice that Vodafone one is only for the next few weeks then it's doubling
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#33 |
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Join Date: Apr 2013
Posts: 1,662
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Quote:
I've just tweeted them publicly to ask... Let's see what happens...
If you want to play lawyer then the real rules are Ofcom's General Conditions rather than the ukcalling site. The latest version is here but I've done the hard work as the relevant paragraphs are 17.24 - 17.30 ![]() http://stakeholders.ofcom.org.uk/bin...8_MAY_2015.pdf 17.25 says: The Access Charge must (a) not vary within a Consumer’s tariff package by reference to: (i) the Unbundled Tariff Number that is called; or (ii) the time or day of the call; (b) be set at a pence per minute rate. That seems clear to me that you can't have different access charges within the same tariff. The only variation allowed is where some numbers are inclusive as per paragraph 17.29/17.30 which says: 17.29 Paragraph 17.30 applies if both the following conditions in respect of a call to an Unbundled Tariff Number are satisfied  (a) the Consumer has purchased a bundle of inclusive call minutes or inclusive calls from the Communications Provider, which includes call minutes (or calls) to one or more Unbundled Tariff Numbers; and (b) the call is to an Unbundled Tariff Number which counts towards remaining minutes (or calls) in the bundle of inclusive minutes (or calls) purchased by the Consumer. 17.30 Where this paragraph applies, the Access Charge Element shall be deemed to be zero. That allows certain numbers to be part of an inclusive bundle with no access charge e.g. you could have a bundle of inclusive 0845 calls but still get charged the access charge for 0870. However I'd say you can still have only one access charge above zero. Anyone else read this differently? |
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#34 |
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Join Date: Aug 2001
Location: Destination: Hard Brexit
Posts: 6,367
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No not at all. I notice some landline providers are only zero-rating the access charge to 0845/0870 and some are covering all of the charge so your interpretation covers that nicely.
I'm astounded there isn't a quick way of emailing OFCOM to tell them either! |
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#35 |
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Join Date: Dec 2001
Posts: 2,046
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Quote:
Three's access charge is 25p/min for 118, the same as the others. The service charge varies, which is the same for all operators.
and a per minute service charge.
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#36 |
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Join Date: Aug 2004
Posts: 87
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3 have a checker that you can check the costs.
http://support.three.co.uk/SRVS/CGI-...=obj%284570%29 118118 is eyewatering. |
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#37 |
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Join Date: Jun 2007
Posts: 120
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Quote:
If you click this then the link that says 'Check a call cost'
https://www.google.co.uk/webhp?sourc...e%20on%20three The current price guide (Jul 2015) is available at http://www.three.co.uk/Three_price_guide -- Pete Forman http://petef.22web.org/payg.html |
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#38 |
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Join Date: Sep 2007
Posts: 620
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Quote:
3 have a checker that you can check the costs.
http://support.three.co.uk/SRVS/CGI-...=obj%284570%29 118118 is eyewatering. According to that, if you call 118118 on 3, you will be charged £8.98 literally as soon as the call is connected, and then £2.99 per minute after that. FYI, my sim-only contract costs me less than calling 118118 for 1 second. Isn't it Ofcoms job to regulate this kind of thing? Are they insane, incompetent or in the pockets of the networks? |
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#39 |
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Forum Member
Join Date: Oct 2004
Posts: 14,641
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Quote:
That's incredible!
According to that, if you call 118118 on 3, you will be charged £8.98 literally as soon as the call is connected, and then £2.99 per minute after that. FYI, my sim-only contract costs me less than calling 118118 for 1 second. Isn't it Ofcoms job to regulate this kind of thing? Are they insane, incompetent or in the pockets of the networks? I'm assuming that the access charge is what 3 sets and gets, and the rest is decided by the DQ provider? That's one downside of the idea that everything must have competition. BT were hardly cheap when they had the monopoly on directory enquiries, but the rise of competition has turned it into daylight robbery. At least there's the internet |
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#40 |
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Forum Member
Join Date: Jun 2007
Posts: 120
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Quote:
Under the rules, the access charge must be the same, regardless of 084/087/09/118 number, however Lebara are quoting different access charges for different number ranges, which is illegal. Having different access charges would kind of remove the whole point of the UK Calling changes...
http://www.lebara.co.uk/uk-calling There are still 11 operators who have not updated their rates and show charges for 0800. In addition the roamers (Maxroam, toggle, Truphone) have yet to fall in line. Are they subject to the Ofcom regulations? -- Pete Forman http://petef.22web.org/payg.html |
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#41 |
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Join Date: Aug 2001
Location: Destination: Hard Brexit
Posts: 6,367
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Quote:
Lebara have now updated their rates so that there is a uniform access charge of 25p / min.
http://www.lebara.co.uk/uk-calling There are still 11 operators who have not updated their rates and show charges for 0800. In addition the roamers (Maxroam, toggle, Truphone) have yet to fall in line. Are they subject to the Ofcom regulations? -- Pete Forman http://petef.22web.org/payg.html
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#42 |
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Forum Member
Join Date: Apr 2013
Posts: 1,662
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Good work plymouth!
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