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Sky Go has stopped working


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Old 03-07-2015, 18:50
raymartin01
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AFAIK I haven't changed anything on my phone, but Sky Go has stopped working. Specifically, I can only watch Sky News. If I select any other channel I get an error message that 'this app requires an internet connection' or something along those lines.

I've tried uninstalling and reinstalling the app and restarting my phone.

Any ideas?
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Old 03-07-2015, 19:05
lightspeed2398
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I've no idea what could be causing it personally but on Google+ there is a Sky Go app group that the team look at, you might want to try posting it there.
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Old 03-07-2015, 19:16
raymartin01
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Thanks for that!
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Old 03-07-2015, 20:35
Jimmy_Carter
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Clear cache then reinstall the app.
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Old 03-07-2015, 22:37
raymartin01
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It appears to be a known fault - there are dozens of posts about it.
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Old 03-07-2015, 22:38
raymartin01
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Clear cache then reinstall the app.
How do I do that? (clear cache I mean)
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Old 04-07-2015, 22:26
d123
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How do I do that? (clear cache I mean)
I don't think there is one, but deleting the app deletes all data as well. So delete and reinstall effectively clears any cached data there might be.
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Old 04-07-2015, 22:48
Simon_More
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There is a known issue with the sky+ app when you have the BT home hub (think its home hub3) it's a flipping pain in the neck! It's the home hub that's the problem. There is a work around but I think it looks complicated so I can't do it
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