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Sky Go has stopped working |
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#1 |
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Forum Member
Join Date: Mar 2004
Posts: 1,156
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Sky Go has stopped working
AFAIK I haven't changed anything on my phone, but Sky Go has stopped working. Specifically, I can only watch Sky News. If I select any other channel I get an error message that 'this app requires an internet connection' or something along those lines.
I've tried uninstalling and reinstalling the app and restarting my phone. Any ideas? |
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#2 |
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Forum Member
Join Date: Feb 2015
Posts: 1,325
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I've no idea what could be causing it personally but on Google+ there is a Sky Go app group that the team look at, you might want to try posting it there.
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#3 |
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Forum Member
Join Date: Mar 2004
Posts: 1,156
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Thanks for that!
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#4 |
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Forum Member
Join Date: Nov 2013
Posts: 259
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Clear cache then reinstall the app.
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#5 |
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Forum Member
Join Date: Mar 2004
Posts: 1,156
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It appears to be a known fault - there are dozens of posts about it.
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#6 |
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Forum Member
Join Date: Mar 2004
Posts: 1,156
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Quote:
Clear cache then reinstall the app.
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#7 |
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Forum Member
Join Date: Jul 2007
Posts: 3,993
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Quote:
How do I do that? (clear cache I mean)
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#8 |
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Forum Member
Join Date: Jul 2013
Location: Sheffield
Posts: 427
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There is a known issue with the sky+ app when you have the BT home hub (think its home hub3) it's a flipping pain in the neck! It's the home hub that's the problem. There is a work around but I think it looks complicated so I can't do it
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