Sky Go has stopped working

raymartin01 · 03-07-2015, 18:50

AFAIK I haven't changed anything on my phone, but Sky Go has stopped working. Specifically, I can only watch Sky News. If I select any other channel I get an error message that 'this app requires an internet connection' or something along those lines.

I've tried uninstalling and reinstalling the app and restarting my phone.

Any ideas?

lightspeed2398 · 03-07-2015, 19:05

I've no idea what could be causing it personally but on Google+ there is a Sky Go app group that the team look at, you might want to try posting it there.

raymartin01 · 03-07-2015, 19:16

Thanks for that!

Jimmy_Carter · 03-07-2015, 20:35

Clear cache then reinstall the app.

raymartin01 · 03-07-2015, 22:37

It appears to be a known fault - there are dozens of posts about it.

raymartin01 · 03-07-2015, 22:38

Quote:

Originally Posted by Jimmy_Carter

Clear cache then reinstall the app.

How do I do that? (clear cache I mean)

d123 · 04-07-2015, 22:26

Quote:

Originally Posted by raymartin01

How do I do that? (clear cache I mean)

I don't think there is one, but deleting the app deletes all data as well. So delete and reinstall effectively clears any cached data there might be.

Simon_More · 04-07-2015, 22:48

There is a known issue with the sky+ app when you have the BT home hub (think its home hub3) it's a flipping pain in the neck! It's the home hub that's the problem. There is a work around but I think it looks complicated so I can't do it

03-07-2015, 18:50	#1
raymartin01 Forum Member Join Date: Mar 2004 Posts: 1,156	Sky Go has stopped working AFAIK I haven't changed anything on my phone, but Sky Go has stopped working. Specifically, I can only watch Sky News. If I select any other channel I get an error message that 'this app requires an internet connection' or something along those lines. I've tried uninstalling and reinstalling the app and restarting my phone. Any ideas?

03-07-2015, 19:05	#2
lightspeed2398 Forum Member Join Date: Feb 2015 Posts: 1,325	I've no idea what could be causing it personally but on Google+ there is a Sky Go app group that the team look at, you might want to try posting it there.

03-07-2015, 19:16	#3
raymartin01 Forum Member Join Date: Mar 2004 Posts: 1,156	Thanks for that!

03-07-2015, 20:35	#4
Jimmy_Carter Forum Member Join Date: Nov 2013 Posts: 259	Clear cache then reinstall the app.

03-07-2015, 22:37	#5
raymartin01 Forum Member Join Date: Mar 2004 Posts: 1,156	It appears to be a known fault - there are dozens of posts about it.

03-07-2015, 22:38	#6
raymartin01 Forum Member Join Date: Mar 2004 Posts: 1,156	Quote: Originally Posted by Jimmy_Carter Clear cache then reinstall the app. How do I do that? (clear cache I mean)

04-07-2015, 22:26	#7
d123 Forum Member Join Date: Jul 2007 Posts: 3,993	Quote: Originally Posted by raymartin01 How do I do that? (clear cache I mean) I don't think there is one, but deleting the app deletes all data as well. So delete and reinstall effectively clears any cached data there might be.

04-07-2015, 22:48	#8
Simon_More Forum Member Join Date: Jul 2013 Location: Sheffield Posts: 427	There is a known issue with the sky+ app when you have the BT home hub (think its home hub3) it's a flipping pain in the neck! It's the home hub that's the problem. There is a work around but I think it looks complicated so I can't do it

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Sky Go has stopped working