• TV
  • MOVIES
  • MUSIC
  • SHOWBIZ
  • SOAPS
  • GAMING
  • TECH
  • FORUMS
  • Follow
    • Follow
    • facebook
    • twitter
    • google+
    • instagram
    • youtube
Hearst Corporation
  • TV
  • MOVIES
  • MUSIC
  • SHOWBIZ
  • SOAPS
  • GAMING
  • TECH
  • FORUMS
Forums
  • Register
  • Login
  • Forums
  • Gadgets
  • Mobile Phones
Sky Go has stopped working
raymartin01
03-07-2015
AFAIK I haven't changed anything on my phone, but Sky Go has stopped working. Specifically, I can only watch Sky News. If I select any other channel I get an error message that 'this app requires an internet connection' or something along those lines.

I've tried uninstalling and reinstalling the app and restarting my phone.

Any ideas?
lightspeed2398
03-07-2015
I've no idea what could be causing it personally but on Google+ there is a Sky Go app group that the team look at, you might want to try posting it there.
raymartin01
03-07-2015
Thanks for that!
Jimmy_Carter
03-07-2015
Clear cache then reinstall the app.
raymartin01
03-07-2015
It appears to be a known fault - there are dozens of posts about it.
raymartin01
03-07-2015
Originally Posted by Jimmy_Carter:
“Clear cache then reinstall the app.”

How do I do that? (clear cache I mean)
d123
04-07-2015
Originally Posted by raymartin01:
“How do I do that? (clear cache I mean)”

I don't think there is one, but deleting the app deletes all data as well. So delete and reinstall effectively clears any cached data there might be.
Simon_More
04-07-2015
There is a known issue with the sky+ app when you have the BT home hub (think its home hub3) it's a flipping pain in the neck! It's the home hub that's the problem. There is a work around but I think it looks complicated so I can't do it
VIEW DESKTOP SITE TOP

JOIN US HERE

  • Facebook
  • Twitter

Hearst Corporation

Hearst Corporation

DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK

© 2015 Hearst Magazines UK is the trading name of the National Magazine Company Ltd, 72 Broadwick Street, London, W1F 9EP. Registered in England 112955. All rights reserved.

  • Terms & Conditions
  • Privacy Policy
  • Cookie Policy
  • Complaints
  • Site Map