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Useless BT
terry45
04-07-2015
BT were supposed to be installing their TV service with us today between 12 and 3pm. No show from engineer not even a call to say they were running late.

Absolute shoddy customer service.
Radiogram
04-07-2015
Why were you getting them to install?

It's literally just connecting a YouView box to the TV!
Graeme89
04-07-2015
If you have the box there connect it yourself
chrisjr
04-07-2015
Originally Posted by Radiogram:
“Why were you getting them to install?

It's literally just connecting a YouView box to the TV!”

Originally Posted by Graeme89:
“If you have the box there connect it yourself”

Unless the OP is also getting Infinity and is getting an engineer install rather than using the plug in filter DIY option
Graeme89
04-07-2015
Originally Posted by chrisjr:
“Unless the OP is also getting Infinity and is getting an engineer install rather than using the plug in filter DIY option”

This maybe true but going by the post we are giving a reply to the information the OP has given, If indeed its infinity too poor but hassle the BT call centre and you get results I did as they have engineers spare to get stuff done
coopermanyorks
04-07-2015
Are you sure you didn't cancel the Tv services option with BT ?

http://forums.digitalspy.co.uk/showthread.php?t=2085935
terry45
05-07-2015
Originally Posted by coopermanyorks:
“Are you sure you didn't cancel the Tv services option with BT ?

http://forums.digitalspy.co.uk/showthread.php?t=2085935”

No cancellation as BT addressed the aerial problem and were offering an excellent deal. Pity they couldn't stick with their agreement.
terry45
05-07-2015
Originally Posted by Graeme89:
“This maybe true but going by the post we are giving a reply to the information the OP has given, If indeed its infinity too poor but hassle the BT call centre and you get results I did as they have engineers spare to get stuff done”

Not on a Saturday afternoon they don't. Next Thursday is the earliest they could offer.
iniltous
05-07-2015
Originally Posted by terry45:
“Not on a Saturday afternoon they don't. Next Thursday is the earliest they could offer.”

In a linked post you said your aerial was probably no good, and a Youview box needs one as well as a broadband connection , did BT offer to install an aerial for you ?, is this what they failed to deliver ?
coopermanyorks
05-07-2015
Originally Posted by terry45:
“No cancellation as BT addressed the aerial problem and were offering an excellent deal. Pity they couldn't stick with their agreement.”

How did they overcome the Aerial problem
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